December 2023

Amazon Connect now provides an API to programmatically update the priority of contacts (e.g., voice calls, callbacks, chats, tasks). With this API, you can now update the position of a contact in a queue directly from your custom monitoring dashboards. You can already change a contact’s priority and/or customers position in queue using the ”Change routing priority/age“ flow block in the Amazon Connect web UI. To learn more about the new UpdateContactRoutingData API, see the Amazon Connect API reference guide and UpdateContactRoutingData help documentation.

With zero buffering, customers can deliver data to Amazon S3, Amazon OpenSearch Service, Amazon Redshift, and third-party HTTP destinations within seconds enabling real time use cases. 

AWS Config now supports 1000 AWS Config rules per Region per account. AWS Config rules, available as predefined managed rules and or as user created custom rules, enable you to define policies that govern cloud resource configurations to meet your compliance requirements. AWS Config continuously tracks the configuration changes that occur among your resources and reports if these changes do not comply with the conditions in your rules.

You can now use Amazon Route 53 Resolver endpoints for hybrid cloud configurations in the Canada West (Calgary) Region.

Amazon FSx for NetApp ONTAP, a service that provides fully managed shared storage built on NetApp’s popular ONTAP file system, now supports using NetApp System Manager to manage your file systems. 

Today, Amazon EKS announces the general availability of upgrade insights, a new feature that surfaces insights about issues that may impact your ability to successfully upgrade a cluster to newer versions of Kubernetes. Upgrade insights are built upon best practices learned by EKS over the course of managing hundreds of thousands of Kubernetes clusters. You can use the EKS APIs and Console to check for upgrade readiness issues detected in your environment at any time against all future Kubernetes versions supported by EKS.

Today, AWS Backup Audit Manager adds a new control allowing you to audit restore time targets against your resources. With this launch, you can help your organizations recovery preparations by specifying restore time targets for your resources, and evaluating whether they meet your business or compliance requirements.

Today, AWS announces support for Virtual Private Cloud (VPC) within Amazon CodeCatalyst Dev Environments. This launch allows you to connect to a VPC from your Dev Environment, extending the number of developer scenarios supported by CodeCatalyst.

Amazon MQ is now available in the AWS Israel (Tel Aviv) Region. With this launch, Amazon MQ is now available in a total of 32 regions.

Amazon Connect now provides detailed billing reports and insights in AWS Cost Explorer and AWS Cost & Usage Reports aggregated and/or filtered by tags (key:value pairs). Companies can now gain more insights into their Amazon Connect bill and better organize their bill by lines of business/departments (e.g., support, banking, sales, claims), types of issues, phone numbers, environments and more. 

Amazon Connect now provides more granular access controls by enabling you to tag your instances in the AWS console or through APIs. For example, you can now tag instances with a tag such as “Division:ConsumerCredit” and define associated Identity and Access Management (IAM) policies to only let contact center administrators from the Consumer Credit division see or manage these instances. To learn more about how to add tags to a new or existing instance, see our documentation.

AWS Systems Manager Fleet Manager now provides a new toolset that aims to streamline on-instance volume management by providing an easy GUI based way to manage EBS volumes on your Windows Instances. With this new Fleet Manager capability, customers can readily browse the set of volumes attached to an instance identify volume mount points in the instance file system, view metadata for attached disks and mount as well as format unused EBS volumes.

We are excited to announce streaming API support for Amazon CloudWatch Logs Live Tail, making it possible to programmatically view, search and filter relevant log events in real-time. You can now view your logs interactively in real-time as they’re ingested within your own custom applications or dashboards inside or outside of AWS.

Amazon Web Services Malaysia Sdn. Bhd. (AWS Malaysia) now supports 3D-Secure authentication of credit and debit cards. 3D-Secure protects you from payments fraud and prevents unauthorized use of your card. When this authentication is needed, you will be redirected to your bank’s page to complete additional steps such as entering a code sent by your bank.

Amazon Athena now supports trusted identity propagation with AWS IAM Identity Center to manage and audit access to data and resources based on user identity. This new capability passes identity information between connected business intelligence and data analytics applications, providing data analysts with a seamless single sign-on experience and admins with end-to-end data access traceability. Administrators define access via AWS Lake Formation to their data sets in Glue Data Catalog based on a common set of users and groups in the customer’s chosen identity provider. Auditors can track users’ data access across their Athena query workflows. 

Today, AWS announced the opening of a new AWS Direct Connect location within the Cologix VAN3 data center in Vancouver, Canada. By connecting your network to AWS at the new Vancouver location, you gain private, direct access to all public AWS Regions (except those in China), AWS GovCloud Regions, and AWS Local Zones. This is the sixth AWS Direct Connect site within Canada and the second site in the Vancouver area.

We are excited to announce regular expression support for Amazon CloudWatch Logs filter pattern syntax, making it easier to search and match relevant logs in the AWS GovCloud (US) Regions. Customers use filter pattern syntax today to search logs, extract metrics using metric filters, and send specific logs to other destinations with subscription filters. With today’s launch, customers will be able to further customize these operations to meet their needs with flexible and powerful regular expressions within filter patterns. Now customers can define one filter to match multiple IP subnets or HTTP status codes using a regular expression such as ‘{ $.statusCode=%4[0-9]{2}% }’ rather than having to define multiple filters to cater to each variation, reducing the configuration and management overhead on their logs.

Amazon SageMaker Canvas now supports comprehensive data preparation capabilities powered by Amazon SageMaker Data Wrangler. You can now import tabular, timeseries, image, and text data from 50+ data sources, generate Data Quality and Insights reports, and transform data using 300+ built-in operators to build and use machine learning (ML) models all without writing any code. Through this integration, you can accelerate data preparation for ML from weeks to minutes using SageMaker Canvas.