Uniphore Accelerates Time to Market and Ensures SaaS Security with DuploCloud’s DevOps Platform on AWS

Uniphore believes that conversations with customers are a company’s most valuable asset. To capture this value, and the nuances inherent in communication, Uniphore offers AI-powered software for business. Its latest software as a service (SaaS), Q for Sales, uses a combination of computer vision, facial expressions, tone, and words as part of a patented emotion fusion model to help salespeople “read the room” during meetings.

When launching Q for Sales, its cloud-based SaaS, the company sought assistance from AWS and AWS Partner DuploCloud. Uniphore wanted to give its application developers the freedom and self-service capability to create and modify cloud infrastructure on demand yet ensure platform security adhering to multiple industry standards like SOC 2, PCI, and GDPR. Faster time to market was also a priority.“

Q for Sales is a completely cloud-native product. We needed to automate security, cloud operations, and development so we could focus on accuracy and performance of the AI, launching the product, and getting it to market as fast as possible,” says Saurabh Saxena, vice president of engineering at Uniphore.

Uniphore chose to avoid the traditional approach to DevOps, in which humans write thousands of lines of scripts and modules. The business reached out to AWS for a go-to-market solution and discovered DuploCloud’s “DevSecOps in a box” offering, a no-code/low-code provisioning platform that allows developers to implement cloud-native applications without requiring DevOps and security expertise. The DuploCloud platform includes network, compute, storage, and containers and integrates support for compliance standards such as SOC 2, PCI, GDPR, HIPAA, and HITRUST. By relying on DuploCloud’s platform, Uniphore abstracts the DevOps and security nuances from developers. This approach allows developers to focus on building applications, free from the time-consuming process of waiting on DevOps engineers for deployments.

“Our software platform allows companies to spin up application environments 10 times faster than they could if they had hired consultants to do it for them,” explains Tony Barbagallo, vice president of marketing at DuploCloud. 

Setting up a secure, single tenant environment for each of Uniphore’s Q for Sales customers was the first order of business with DuploCloud. DuploCloud worked with Uniphore to containerize the Q for Sales application, using Amazon Elastic Kubernetes Service (Amazon EKS) for container orchestration, AWS Fargate for deploying Docker containers, and other services such as Amazon Relational Database Service (Amazon RDS). DuploCloud also set up dashboards for continuous monitoring and alerts using AWS Security Hub.

“We have automated deployment and monitoring at the click of a button with DuploCloud on AWS,” says Saxena. Saxena estimates that the combination of DuploCloud and AWS has removed 60–70 percent of the operational complexity software engineers typically face when architecting in the cloud. New Q for Sales customers can be onboarded in as little as 2–3 minutes with a fully automated deployment model. “Without AWS and DuploCloud, I doubt instant onboarding would even be possible,” Saxena adds.

Additionally, DuploCloud provides 24x7 support and monitoring for Uniphore. “DuploCloud provides us with operational services and frontline support so we don’t have to hire and train people to manage the solution,” says Saxena.