AWS Elemental Media Services
AWS Elemental Appliances & Software
AWS Elemental Support
AWS Elemental Support is dedicated to providing outstanding service and support to customers around the world. Our team offers a wide range of service and support options to meet your individual needs. Each offering is designed to make your AWS Elemental video processing and delivery solutions operate with high reliability and performance. If you have an AWS Account and an active AWS Elemental service plan, you can access support from the AWS Elemental Support Center in the AWS Management Console.
AWS Elemental Media Event Management (MEM) is a consultative support program designed to improve the operational reliability of your business-critical video workloads. MEM assigns specialized resources and applies a process modeled for the unique operational requirements of video workloads that use AWS Media Services, AWS Elemental Appliances and Software, or Amazon CloudFront. MEM is designed to service video workloads such as broadcasting or streaming live linear channels, marquee sporting events, or launching a new over-the-top (OTT) video service.