What do you like best about the product?

We like both the depth of features across the varied modules and the flexibility of the platform to be extended/modified. We also like the partner-based model, as that is what we have had for years with Dynamics SL. With our extensive SL experience, we have found our implementation of Acumatica to be easier than we expected.

What do you dislike about the product?

Overall, we do have significant complaints about Acumatica. I would say we would like to see more low-code/no-code workflow capabilities across the platform. Also, the security setup is complex (albeit powerful), so continuing to enhance the ease-of-use of the application security would be desirable.

What problems is the product solving and how is that benefiting you?

We are leveraging Acumatica to be our primary accounting system as well as a basis for our operational client billing and management sytem in the Home Care industry. We are using the Field Service components along side of the project accounting aspects plus we are significantly extending the product with the Acumatica development platform. This is all to replace our heavily customized Dynamics SL system that we need to migrate away from.

What do you like best about the product?

Excellent support out of the box with powerful configuration features.
One of the easiest ERPs to import, manipulate, change, and dump data
Powerful BI and dashboarding capabilities that anyone, once they know the table relationship, can extend
Twice a year major updates
Excellent documentation that is kept up to date
Multiple native bolt-ons in the market place to extend what Acumatica cannot do out of the box
Very easy to integrate with APIs to external systems

What do you dislike about the product?

Cumbersome security suite
Confusing subscription pricing
Can be difficult to implement depending on the experience of the VAR

What problems is the product solving and how is that benefiting you?

Integrated accounting with multi-company
Complex distribution channels
Complex sales channels
Project Accounting
Professional services management

What do you like best about the product?

I'm into my 11th month using Acumatica and I can honestly say it's more expansive than any other platform I've seen before. I see great potential but...

What do you dislike about the product?

Acumatica is built with very large, multinational clients in mind. Picture Toyota for example. The kind of large corporation that has an entire building full of IT professionals who will design and customize every user facing screen the average employee might see. This is NOT a turnkey platform. It's the engine hidden underneath whatever glossy exterior you can imagine. The problem is, right out of the box, you don't even have that engine yet. You'll get the parts for that engine. And there's not "some" assembly required. It's ALL assembly is required! The nuts and bolts you need for that assembly are like a giant basket of scrabble tiles each containing a word that only software engineers can understand. You quickly find out your only option is to pay enormous sums of money just to make the engine run. Congrats, you now have the equivalent of a moped and you're trying to drive on the highway. So you pony up and ask them to assemble a car. It arrives but wait.. no wheels? I'm sorry, wheels are extra. I know this is a silly analogy, but it's pretty close. I'm an accountant with 25 years of experience. In all my travels, I've never come across software that's both so vast yet can't do the most basic things when you first install it. Acumatica kinda knew what a balance sheet was but I literally had to map out every single pixel before I could print out anything that resembles one!

What problems is the product solving and how is that benefiting you?

Acumatica can do almost anything you want it to, but everything you ask of it will have to be programmed, step by step. Kinda like teaching it how to walk again every time you want a new pair of shoes!

What do you like best about the product?

Ease of use and navigation, Excellent Automation capability. Easy to Integrate with external order sources. We were able to implement on budget, and only 2 weeks behind our original schedule.

What do you dislike about the product?

Acumatica, being a newer ERP, is still developing functionality. Some functions are pretty bare-bones, like their WMS, and Manufacturing modules.

What problems is the product solving and how is that benefiting you?

Acumatica helps with much better information flow, and automation than our previous ERP. We have much less manual data entry and can load much more information via integrations. AP and AR have been much easier to manage in Acumatica, and have many automation features saving us a lot of time and effort. Financials are much easier to build and edit than our old system.

What do you like best about the product?

As an organization, we're moving from using 3 broken systems along with spreadsheets with no communication between them. This gets to be very combersome when trying to scale as a small to midsize business.

I think once we're used to the system it will be a game changer.

What do you dislike about the product?

I think their CRM needs some additional functionality. There isn't a native calendar unless we pay for their field service app. Tracking events and activities is done through the entries and visible through GI (Generic Inquiry) searching.

Most functionalities outside of the basic features will require a customization which can get to be very expensive when working with a reselling partner.

What problems is the product solving and how is that benefiting you?

Acumatica will streamline our entire business from Accounting, Sales, and Fulfillment.