Acumatica Cloud ERP

What do you like best about the product?

I enjoy that Acumatica is a robust application. It's not weak, and I appreciate that if there's a feature, it's well thought out, deep, and usually has more functionality than needed. It's more about trimming it down to fit us than wishing for more. Also, I love its flexibility, allowing us to modify things to better fit us and our clients. The customizable dashboards and the reports help us gauge our business efficiently. I find serial number tracking and connecting to barcode devices and RFID very valuable. Acumatica's ability to connect with eCommerce platforms like Shopify and BigCommerce, and integrate with EDI using APIs, provides tremendous value. Keeping Acumatica at the core, while seamlessly connecting it to various applications, offers a complete solution for our clients.

What do you dislike about the product?

Troubleshooting some errors could be challenging, especially if we don't know what the error message it trying to tell us. Sometimes we have to do some research to find out exactly what is the issue and try to identify the cause.

What problems is the product solving and how is that benefiting you?

Acumatica solves my business organization by providing an all-in-one platform to record and access everything. It saves us time with streamlined processes and customizable dashboards.

What do you like best about the product?

I like Acumatica’s user-friendly interface and how easy it is for users to navigate and work with the system. The intuitive design makes it easier for users to learn the system and complete their day-to-day tasks efficiently. I also like its flexibility and customization options, which allow the system to be adapted to different business processes and customer requirements.

What do you dislike about the product?

The inconsistency in some workspaces can sometimes affect the user experience. I also feel that Contract Management has fewer options compared to some other areas of the system, which can make it challenging to accommodate certain business requirements.

What problems is the product solving and how is that benefiting you?

Acumatica helps businesses centralize their financial and operational processes in one system, reducing manual work and improving data accuracy. Its automation, reporting, and integration capabilities help streamline day-to-day operations. For me, it makes it easier to understand and support different business processes, resolve issues efficiently, and provide customers with solutions that can be adapted to their requirements.

What do you like best about the product?

I find Acumatica easy to use, which is a big plus. The use of AI in the distribution space has been particularly impressive. It helps in determining which open purchase orders can fulfill future orders. I also like that users can create their own reports using their own words. The AI capabilities are a valuable asset to our business operations. Switching to Acumatica was definitely the right choice, and I look forward to future developments. Our VAR was exceptional during the initial setup, which made the process smooth.

What do you dislike about the product?

DeviceHub is very clunky and seems like an unnecessary layer. It would be better if Acumatica could communicate with the printer directly from the OS, allowing users to print a label without needing DeviceHub.

What problems is the product solving and how is that benefiting you?

Acumatica uses AI to determine which open POs can fill future orders and lets me create reports in my own words, making it easy to use.

What do you like best about the product?

I like the visibility and centralization Acumatica provides. Having sales, purchasing, inventory, shipments, financials, and operational data in one system gives us much better visibility across departments and makes it easier to identify issues and improve processes.

What do you dislike about the product?

The biggest challenge is that Acumatica can be complex and sometimes requires too many steps to accomplish what should be a simple task. It also takes time to learn where information lives and how different modules and settings interact. More intuitive workflows, easier configuration, and clearer error messages would make it much easier for end users to adopt and use efficiently.

What problems is the product solving and how is that benefiting you?

Acumatica is helping us centralize information and processes that were previously spread across multiple systems. It gives us better visibility into inventory, purchasing, sales, shipments, and financials, while creating more consistent processes across departments. This has made it easier to track issues, improve accountability, and make operational decisions using more reliable, real-time information.

What do you like best about the product?

I like Acumatica's ability to integrate information from different sources into a single system, providing me with a 360-degree view of the business with dashboards based on my performance indicators. This streamlines decision-making and reduces avoidable errors and costs. I also appreciate the ability to easily drill down from general to specific to detect and resolve anomalies, all with a click or two to reach the key data. Additionally, the initial setup experience was very straightforward thanks to the help of a partner, and the platform continuously adapts to our needs with updates every six months based on customer feedback. I highly recommend Acumatica with a 10 out of 10 probability.

What do you dislike about the product?

There is nothing I dislike as it is constantly improving.

What problems is the product solving and how is that benefiting you?

I use Acumatica to integrate information from different sources, giving me a 360-degree view of the business with dashboards based on performance indicators, streamlining decision-making and reducing avoidable errors and costs.

What do you like best about the product?

What I like most about Acumatica is how flexible and customizable it is. We can tailor the system to fit our business processes instead of having to completely change how we work. I also like how the different modules are connected, which makes it easier to access information and manage processes in one system.

What do you dislike about the product?

One downside is that Acumatica can have a steep learning curve, especially when working with more advanced features and customizations. Troubleshooting can also be challenging at times because errors are not always clear, and finding the root cause can take some time.

What problems is the product solving and how is that benefiting you?

Acumatica helps us bring different areas of the business into one system, including sales, inventory, purchasing, and manufacturing. It also gives us the flexibility to automate processes and build custom solutions around our needs, which helps reduce manual work and improve visibility across the business.

What do you like best about the product?

I like how Acumatica centralizes all business information and allows it to be reviewed through indicators, facilitating strategic decision-making weekly. Additionally, I appreciate that everything is recorded in the business process and not scattered in different places, but in a single system. Although I haven't used any specific integration yet, I find the base product functional and adapted to it quickly. At the dashboard level, I think everything else is also very good.

What do you dislike about the product?

Perhaps on the CRM side, when managing accounts, I feel there could be more reminders or follow-up notifications for business matters. I think I don't know how to use this part well, but more reminders would be helpful.

What problems is the product solving and how is that benefiting you?

I use Acumatica to manage sales, centralizing all business information. It solves activity tracking problems, allowing strategic decisions with clear indicators and avoiding having scattered information.

What do you like best about the product?

I love Acumatica for its intuitive and customizable interface, which makes it really easy to use. The CRM feature is great for logging my activities with clients, and I find the dashboards invaluable for analyzing opportunities and understanding how to produce more.

What do you dislike about the product?

I think everything in Acumatica is easy, but the interface could be improved and adding a virtual assistant would be great.

What problems is the product solving and how is that benefiting you?

Acumatica helps me easily access information and track client activity, focusing on effective areas. It's intuitive and customizable, with CRM for activity logging and dashboards for opportunity analysis.

What do you like best about the product?

I love how every layer of the ecosystem listens and interacts with customers, potential customers, and other Acumatica entities. Everything feels collaborative instead of competitive.

What do you dislike about the product?

The only thing I have found that dislike is the interaction / collaboration between Acumatica Internal Development and ISVs. They release a roadmap but is often lacking. Many times ISVs invest in bridging capability gaps only to find out that Acumatica itself is developing the same features. There was no prior knowledge shared with the channel. I have not seen any disadvantages to Acumatica so far. Every product has limitations. These are often by design due to something outside of product control.

What problems is the product solving and how is that benefiting you?

The biggest problem being solved for us is how to use AI for workflows and Agents. This ability is key to succession planning and scaling productivity quickly.

What do you like best about the product?

I like the Acumatica interface and its configurability. I value the CRM, and found the initial setup excellent.

What do you dislike about the product?

Sometimes, the system freezes or delays. I wish it were more user-friendly.

What problems is the product solving and how is that benefiting you?

Acumatica solves business management issues, client payments, and project information. Its configurable interface is useful to me.