Sold by: Consensus Cloud Solutions, Inc.
Deployed on AWS
World's leading DIGITAL CLOUD FAX as a service. Fax by email, web portal, API integration or mobile app.
4.4
Overview
World's leading DIGITAL CLOUD FAX as a service. Fax by email, web portal, API integration or mobile app. The eFax Corporate suite of products includes administrative, end-user tools and applications that will meet companies' specific business and technical requirements.
Highlights
- Leverage our 20-year experience in digital cloud fax with the largest and most resilient infrastructure. Compared to classic paper faxing, digital cloud fax technology will eliminate most manual workflows and have an immediate impact in savings.
- No paper, no printing required - All eFax Corporate transmissions are fully digital, saving money and time via improved workflows. No phone, POTS, or T1 lines - eFax Corporate manages all network infrastructure so you do not. Connectivity to PCs, laptops, tablets & smartphones - Fax via app, browser, or email, easily and quickly.
- The Fax API uses encryption for fax transmissions and AES 256-bit encryption for fax storage.
Details
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
eFax Business Bundle | 20 Local/Toll Free Numbers, 2,000 Included Pages and TLS Security | $300.00 |
Dimension | Cost/unit |
|---|---|
Standard Pages | $0.10 |
Standard Pages - Tier 2 | $0.10 |
Standard Pages - Tier 3 | $0.10 |
Standard Pages - Tier 4 | $0.10 |
Standard Pages - Tier 5 | $0.10 |
Premium Send Rates (Variable) | $0.01 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email and 24/7 phone support are available. corporatesupport@mail.efax.com , 1(323) 817-3202 or 1 (800) 810-2641
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By Consensus Cloud Solutions, Inc.
By Cloud Worldwide Services
By airSlate
Top
10
In Content Management, Media & Entertainment
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Transmission Interface
Fax transmission capability through email, web portal, API integration, and mobile application
Encryption and Data Security
AES 256-bit encryption for fax storage and encryption for fax transmissions
Cloud-Based Infrastructure
Digital cloud fax service with resilient infrastructure eliminating requirement for traditional phone lines, POTS, or T1 lines
Cross-Device Compatibility
Support for faxing across multiple device types including PCs, laptops, tablets, and smartphones
Administrative and End-User Tools
Suite of administrative and end-user applications and tools for managing fax operations
Multi-Format Document Support
Supports sending and receiving documents in multiple formats including Microsoft Office, txt, pdf, tif, and jpeg
Cloud Storage and Security
Provides highly secured cloud storage with unlimited storage capacity for sensitive documents and data
Scalable User and Resource Management
Enables scaling of usage by increasing or reducing fax numbers and users on demand
Global Messaging Capability
Supports sending and receiving virtual fax and SMS communications to and from any location worldwide via internet connection
Regulatory Compliance
Maintains compliance with GDPR and other security and privacy laws for certified written communications
Document Workflow Automation
Arrangement of document signing orders for multiple signers with capabilities to enable/disable document forwarding, preset reminders, set expiration dates, and password protection for confidential documents.
Mobile and Offline Functionality
Mobile application available for iOS and Android platforms with offline editing capability and automatic synchronization between mobile and web interfaces upon reconnection.
Audit Trail and Document Tracking
Court-admissible audit trails with real-time document tracking and detailed logging of document activities for compliance and verification purposes.
Security and Compliance Standards
Compliance with SOC 2 Type II, 21 CFR Part 11, PCI DSS, CCPA, and GDPR standards with password protection and data encryption mechanisms.
Template and Bulk Operations
Creation of unlimited document templates with bulk sending capabilities, conditional and calculated fields, and payment collection functionality.
Standard contract
No
No
No
Customer reviews
LaTanya S.
Unprofessional Sales Experience Undermined Confidence in eFax
Reviewed on May 19, 2026
Review provided by G2
What do you like best about the product?
……………………………………………………………………………………………………….
What do you dislike about the product?
I own a drug testing and occupational health business, so secure and reliable fax communication is extremely important due to the sensitive personal and medical information we send to and from physicians and other healthcare-related entities.
I contacted eFax regarding an issue and was initially interested in potentially upgrading my service plan. Unfortunately, my experience with Cheyenne was extremely disappointing. She was rude, dismissive, and unwilling to assist me appropriately. I politely requested to be transferred to another salesperson, but instead she repeatedly insisted on transferring me back to support. After requesting again to speak with someone else in sales, she still transferred me to support anyway.
As a business owner, professionalism and customer service matter. The interaction felt disrespectful and unhelpful, especially considering I was exploring expanding my services with the company. This situation should be addressed seriously.
I contacted eFax regarding an issue and was initially interested in potentially upgrading my service plan. Unfortunately, my experience with Cheyenne was extremely disappointing. She was rude, dismissive, and unwilling to assist me appropriately. I politely requested to be transferred to another salesperson, but instead she repeatedly insisted on transferring me back to support. After requesting again to speak with someone else in sales, she still transferred me to support anyway.
As a business owner, professionalism and customer service matter. The interaction felt disrespectful and unhelpful, especially considering I was exploring expanding my services with the company. This situation should be addressed seriously.
What problems is the product solving and how is that benefiting you?
This does not matter when customer service is poor.
Ruby Ann G.
eFax simplifies secure, professional, remote-friendly faxing with AI-powered efficient
Reviewed on May 18, 2026
Review provided by G2
What do you like best about the product?
What I like most about eFax is the convenience of securely sending and receiving faxes from anywhere without needing a physical fax machine. The platform is easy to use on both desktop and mobile devices, and features like cloud storage, electronic signatures, searchable PDFs, AI-powered document management, and integrations with email and other business applications help streamline workflow efficiency. I also appreciate the reliable document delivery, enhanced security features, and HIPAA-compliant options for managing sensitive information securely.
What do you dislike about the product?
One of the biggest downsides people mention about eFax is the pricing and billing experience. Users frequently complain about expensive monthly plans, extra charges, and difficulty canceling subscriptions. Customer support and the outdated interface also get criticized fairly often.
What problems is the product solving and how is that benefiting you?
eFax addresses the need for outdated physical fax machines when sending important documents. Rather than printing, scanning, and relying on a phone line, I can send faxes directly from email, a desktop computer, or a mobile device.
Kristen L.
Easy, Reliable Fax Access When You Need It
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
Easy access to faxing when needed; usually fairly reliable to log into
What do you dislike about the product?
Faxes do not always process on the first try; transmission can be slow
What problems is the product solving and how is that benefiting you?
N/A
Eva T.
eFax Makes Sending IRS Forms Fast and Effortless
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
It is very easy to send in forms to the IRS or other organizations and they receive it right away.
What do you dislike about the product?
There are no downsides to using eFax online
What problems is the product solving and how is that benefiting you?
Instead of having to mail in the forms we can fax them and they are received the same day
Manufacturing
Easy Fax Routing with Helpful Folders and Multi-User Email Support
Reviewed on Apr 14, 2026
Review provided by G2
What do you like best about the product?
I like that it’s easy to route forms and information to where they need to go. At my organization, we appreciate being able to use different user emails, which helps us differentiate who sent what and who is receiving what. I also like the folder feature, since it helps me sort what’s specific to my role versus my coworkers’ roles.
What do you dislike about the product?
I dislike the fax preview feature. Because the preview is typically just a generic confidential cover page, I still have to open every single fax and then mark it as unread if it doesn’t pertain to me. I also dislike that I can’t download fax confirmations to add to employee files as proof/documentation for critical items. As far as performance goes, the main issue for me is the bugginess when viewing faxes. My system often glitches in and out when I’m trying to open new faxes, mark them read/unread, or move them to a different folder.
What problems is the product solving and how is that benefiting you?
eFax Online is helping us save on fax costs. By using eFax, we’ve been able to reduce the expenses tied to paper faxes and using a manual printer. Moreover, eFax provides a solid, centralized hub for our HR team to work from.