UJET

What do you like best about the product?

I really appreciate how UJET transforms technical support into a collaborative visual process. The cobrowse and real-time camera sharing features are game-changers, allowing me to diagnose issues quickly by seeing exactly what the member sees. UJET's accurate virtual queuing reduces member frustration by allowing them to hang up without losing their place in line and ensures a seamless callback. The high-quality audio and signal stability are impressive, especially when dealing with members in remote areas. I love the integrated multimedia messaging that allows members to send photos and videos directly during the call, making documentation easy and automated. Moreover, UJET's ability to sync all interactions with our CRM automatically is incredibly useful for record-keeping. The platform's integration with our existing tech stack, especially Salesforce, enhances efficiency by embedding information directly into my dashboard, preventing the need for manual data entry.

What do you dislike about the product?

While UJET is a powerhouse for visual troubleshooting, there are a few areas where the friction shows—especially when things get complicated on the member's end. Here is where I think it could be improved: 1. The 'Tech Literacy' Barrier: While the SmartActions (like camera sharing) are brilliant, they rely on the member being comfortable following a link and granting permissions on their phone. For some of our less tech-savvy members, or those using older devices, explaining how to use the feature can sometimes take longer than the troubleshooting itself. I'd love to see a 'Lite' version or a simpler, one-click interface that requires zero 'navigation' from the user once they click the link. 2. Connectivity in 'Dead Zones': Since my work involves RVers who are often off the beaten path, UJET’s reliance on a solid data connection for multimedia can be a hurdle. If a member has enough signal for a voice call but not enough for high-def video, the system can sometimes struggle to downgrade the quality gracefully, leading to dropped sessions or frozen frames. A more robust 'low-bandwidth mode' that automatically prioritizes compressed still photos over live video would be a huge help for those remote escalations. 3. Reporting and Dashboard Customization: From an administrative or 'power user' perspective, the reporting side can feel a bit rigid. Sometimes, digging into the specific data of why an escalation took longer (was it a technical failure or a communication gap?) requires a lot of manual filtering. More granular, customizable dashboards would help me track patterns in RV issues more effectively, allowing me to spot systemic problems with certain manufacturers faster. 4. Integration 'Lag': Occasionally, there is a slight delay between finishing a call and the full multimedia transcript appearing in the CRM. If I need to jump immediately into a follow-up or hand the case off to a technician, I sometimes have to wait a minute or two for the photos to sync. Real-time 'as-it-happens' syncing for photos and videos would make the hand-off process truly instantaneous.

What problems is the product solving and how is that benefiting you?

UJET streamlines my technical support by enabling real-time troubleshooting with cobrowse and screen-sharing, reduces data silos with CRM integration, and improves workflow efficiency. It turns customer interactions into a visual process, cutting guesswork and expediting resolutions.

What do you like best about the product?

UJET provides great integration and makes it easy to call our customers whenever needed. The best part is that we can place calls from anywhere in the world to anywhere else, and customers still receive the call from our legitimate company number. Overall, I find it to be a very useful tool.

What do you dislike about the product?

UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. I also feel it requires a high-speed network, which makes it difficult to use during remote work. Another issue is that when I paste a customer’s number, it throws an error and then pastes only after clearing previously typed digits, such as the country code. Such basic technicalities still need improvement.

What problems is the product solving and how is that benefiting you?

It solves the problem of remote workers being able to call as if they’re in the office. Customers don’t feel any lag when they contact us, and overall the communication experience is good.

What do you like best about the product?

I like that UJET makes it very easy to manage calls, chats, and customer information all in one place. It reduces complexity and helps me assist customers faster.

What do you dislike about the product?

I don't have any dislike since UJET is very helpful for me

What problems is the product solving and how is that benefiting you?

UJET simplifies communication by putting all channels in one place. It saves time and helps me assist customers more efficiently.

What do you like best about the product?

There is delay on the app when being used so every call is smooth. easy to use since it is used everyday

What do you dislike about the product?

None, so far. so far so good. Every call is clear and crisp. Very easy to use and works hand in hand with the tool used as well

What problems is the product solving and how is that benefiting you?

Haven't encountered any issues

What do you like best about the product?

What I like best about UJET is its modern and intuitive interface that makes every interaction smooth and efficient. The platform is extremely user-friendly, allowing agents to navigate tasks quickly without unnecessary steps. I also appreciate the real-time tools such as seamless call handling, instant access to customer information, and organized ticket history which help streamline workflows and reduce handling time.

What do you dislike about the product?

I dont have any dislike in UJET since this tool is very helpfull for me.

What problems is the product solving and how is that benefiting you?

UJET solves several key challenges in customer support, and it has greatly improved the way I work. One major problem it addresses is the difficulty of managing multiple tasks and customer interactions at once. With UJET’s streamlined interface, everything from call handling to customer history can be accessed in one place, reducing confusion and saving valuable time.

It also solves issues with system lags and call connectivity. The platform is stable and reliable, which means fewer disruptions and smoother communication with customers. This leads to faster resolution times and a better overall experience for both agents and guests.