Sold by: DANAconnect
DANAconnect is a cloud based SaaS Customer Communication Management (CCM) platform tailored for financial institutions, featuring low-code workflow automation. It streamlines client communication across multiple channels including email, SMS, push notifications, WhatsApp, automated calls, and API requests, ensuring security and efficiency.
Overview
DANAconnect is an integrated SaaS Customer Communication Management (CCM) platform, expertly crafted for the unique demands of financial institutions. It excels in low-code workflow automation, enabling organizations to effortlessly design and implement their communication strategies with minimal technical input. The platform offers a wide range of communication channels, including email, enriched SMS, push notifications, WhatsApp, automated calls, and API requests, ensuring comprehensive engagement across all customer touchpoints.
A key aspect of DANAconnect is its dynamic document generation and distribution capability, which allows for the creation of personalized, relevant documents that are digitally signed for enhanced security and authenticity. This feature is especially critical for financial institutions where documents such as contracts, statements, and official notifications must uphold the highest standards of trust and legal compliance.
In addition to these features, DANAconnect incorporates message archiving, which is essential for compliance and e-discovery. This functionality ensures that all communications are securely stored and can be easily retrieved for regulatory purposes, audits, or legal inquiries. The archiving system helps in maintaining a comprehensive record of communications, further bolstering the compliance posture of financial institutions in the face of stringent regulations.
Seamlessly integrating with existing systems, DANAconnect provides a unified and efficient communication experience. Emphasizing security and compliance, the platform includes robust features like encryption and two-factor authentication, making it a trusted choice in the sensitive financial sector. By adopting DANAconnect, financial institutions can expect improved customer engagement and loyalty through secure, personalized, and compliant communication strategies. The platform's advanced analytics provide deep insights for data-driven decision-making, continuously refining customer interaction strategies. DANAconnect stands as an indispensable tool for financial institutions striving to excel in digital communication and customer experience management in a compliant and secure manner.
See the link in additional Resources Section to Request a Private Offer.
For additional information about DANAconnect, please contact sales@danaconnect.com .
Highlights
- Low-Code Workflow Automation & Comprehensive Omni-Channel Support: Enables effortless creation and management of communication strategies with minimal technical expertise, while seamlessly integrating email, SMS, push notifications, WhatsApp, automated calls, and API requests for effective omni-channel customer engagement.
- Dynamic Document Generation with Digital Signatures: Provides the ability to create personalized, legally compliant documents on-the-fly, complete with digital signatures, thereby enhancing security and fostering customer trust in digital transactions.
- Archiving, Security, Compliance, Privacy, Whitelisting, and IP Monitoring: Features comprehensive email and SMS archiving for compliance and e-discovery, alongside customer consent and privacy management. Includes advanced security measures with user access restrictions, whitelist management, and IP monitoring, ensuring adherence to the strictest financial sector regulations and privacy standards.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Enterprise Edition | 1 Million Transactions per Month | $3,500.00 |
Vendor refund policy
For refunds, contact the account manager that was assigned to you at account creation. Requests evaluated individually and must be within 30 days post-purchase. Approved refunds processed via original payment. Requests may be denied for used services or if outside timeframe.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
To receive a personalized offer tailored to your needs, we invite you fill the 'Private Offer Request Form' located in the Additional Support section on the right.
When you choose DANAconnect, you gain access to a robust support system designed to meet all your operational needs efficiently. Our team is committed to ensuring your experience with our Customer Communication Management (CCM) platform is seamless and highly effective.
24/7 Operations: Our support team is readily available to resolve operational issues at any hour, ensuring continuous, uninterrupted service.
Escalated Support Tiers: Our support structure includes multiple tiers, ensuring that more complex issues are escalated to the appropriate level of expertise for rapid and efficient resolution.
Dedicated Account Manager: You will have a dedicated account manager for personalized and understanding service, familiar with your specific needs.
Online Help Center: Access to an extensive online help center with guides, FAQs, and resources for effective utilization of DANAconnect.
Training and Onboarding Programs: Comprehensive training sessions and onboarding to familiarize your team with the platform's features and best practices.
Regular Platform Updates and Maintenance: Ensuring you always have the latest features and security enhancements.
For support, and more details about our support programs, you can write us at: suppor@danaconnect.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Low-Code Workflow Automation
Enables creation and management of communication strategies with minimal technical expertise through low-code workflow design capabilities.
Omni-Channel Communication Support
Supports multiple communication channels including email, SMS, push notifications, WhatsApp, automated calls, and API requests for comprehensive customer engagement.
Dynamic Document Generation with Digital Signatures
Provides capability to create personalized documents on-the-fly with digital signature functionality for enhanced security and legal compliance.
Message Archiving and Compliance Management
Includes comprehensive email and SMS archiving functionality for compliance, e-discovery, and regulatory audit purposes with secure storage and retrieval capabilities.
Security and Access Control Features
Incorporates encryption, two-factor authentication, user access restrictions, whitelist management, and IP monitoring for financial sector compliance and data protection.
Multi-Channel Communication Capture
Captures and manages content from over 80 communication channels including email, social media, mobile/text, instant messaging, collaboration tools, and voice with data collected in original format and full context preserved.
Regulatory Compliance Archiving
Provides WORM-compliant, SEC 17a-4 validated archiving to meet regulatory requirements from FINRA, SEC, CFTC, FCA, and MiFID II with robust access controls, regular audits, and encryption at rest and in-flight.
Cloud-Native Archive Infrastructure
Delivers low-latency data access with triple-active provisioning across Availability Zones for superior uptime and web-scale technologies enabling faster ingestion, search, and export capabilities.
AI/ML-Driven Conduct Analysis
Enables identification of risks, anomalies, and trends in human communications through targeted supervision and surveillance capabilities to meet global regulatory requirements.
E-Discovery and Legal Hold Management
Provides rapid legal hold placement, native format review of all communications, and efficient data export capabilities to reduce over-collection and streamline downstream review processes.
Multi-Channel Message Delivery
Supports SMS, email, rich media messages, web forms, social media, voice recording, video, and natural voice text-to-speech from a unified platform
RESTful API Integration
Provides RESTful APIs for developers to build custom native integrations and automate triggers, events, and workflows with existing internal applications
Workflow Automation
Enables creation of automated, intelligent communication solutions with scheduling and workflow capabilities across multiple channels
Data Security and Compliance
All data centres are ISO 27001 and ISO 27018 certified for data security and privacy
No-Code Administration Interface
Offers a no-code user admin workspace that enables setup and message delivery configuration within minutes without requiring developer involvement
Standard contract
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