Sold by: NovelVox NA INC
Agent Accelerator executes regulated member workflows: account inquiries, loan servicing, payment processing, and fraud handling from a single governed workspace inside your contact center. Agents connect to Jack Henry, Fiserv, and FIS in real time with role-based access, guided task sequencing, and PCI-DSS and GLBA-compliant audit traceability on every interaction.
Overview
Credit union contact center agents navigate multiple disconnected systems during every member interaction, including core banking, loan servicing, card management, and CRM, each requiring separate context and separate updates. Agent Accelerator eliminates this fragmentation. Agents execute the full interaction from one orchestrated workspace: member records surface before the call connects, call controls run inside the same interface, and every workflow step such as account updates, payment processing, loan servicing, and dispute logging executes in sequence with role-based access and full audit traceability.
The workspace connects Jack Henry (Symitar/Episys), Fiserv, and FIS to Amazon Connect, pulling member data in real time and writing outcomes back to core banking systems without manual re-entry. Screen pops deliver account details, transaction history, loan status, and open cases the moment a call arrives. Guided task sequencing enforces approved process steps across servicing, fraud, and loan modification workflows, reducing handling time and eliminating procedural errors. A no-code drag-and-drop designer lets operations teams configure layouts, workflow logic, and department-specific views without developer involvement.
Recording mechanisms pause during sensitive payment exchanges and resume after completion, supporting PCI-DSS compliance. Interaction logging and audit traceability support GLBA requirements. Agent Accelerator deploys on cloud, on-premise, or hybrid, trusted by 100+ financial institutions across regulated environments.
Highlights
- Execute member workflows without screen-switching. Agent Accelerator connects Amazon Connect to Jack Henry, Fiserv, and FIS, and agents handle account inquiries, loan servicing, payment processing, and fraud handling from one governed workspace.
- PCI-DSS and GLBA compliance built into every interaction. Guided task sequencing enforces approved process steps with role-based access controls, recording pause and resume for payment capture, and full audit traceability on every member interaction.
- No-code designer, zero developer dependency. Operations teams configure desktop layouts, workflow logic, and department views independently, and deploy changes without raising a development ticket.
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Agent Accelerator License(2.5MM minutes) | 2.5MM minutes of agent desktop usage per year for inbound and outbound | $39,999.00 |
Agent Accelerator License(5.5MM minutes) | 5.5MM minutes of agent desktop usage per year for inbound and outbound | $45,999.00 |
Agent Accelerator License(10.5MM minutes) | 10.5MM minutes of agent desktop usage per year for inbound and outbound | $55,999.00 |
Dimensions summary
You buy this product as a yearly contract based on how many minutes of agent desktop usage you need. The three options are usage tiers built around annual minute volume for inbound and outbound calls: 2.5 million minutes, 5.5 million minutes, and 10.5 million minutes per year. Each tier covers the same unified agent desktop; only the included annual minute allowance differs. Pick the tier that matches your expected call volume. Note that some connected third-party systems may charge separate API usage fees, billed apart from this license.
Top-of-mind questions for buyers
A minute reflects agent desktop time spent handling inbound and outbound calls. Your annual allowance measures total minutes across all agents. Both incoming and outgoing interactions draw down the same minute pool included with your chosen tier.
Each tier includes a set annual minute allowance: 2.5 million, 5.5 million, or 10.5 million. If you expect to exceed your tier's minutes, select a higher tier that matches your call volume. Contact the vendor for details on how overage beyond your tier is handled.
No. Some connected systems charge separate API usage, access, transaction, or subscription fees. These are billed apart from your license. The vendor bills these quarterly in advance based on expected usage, then reconciles against actual usage each cycle.
www.novelvox.com
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Software as a Service (SaaS)
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Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
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AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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