Sold by: NovelVox NA INC
Agent Accelerator executes regulated member workflows: account inquiries, loan servicing, payment processing, and fraud handling from a single governed workspace inside your contact center. Agents connect to Jack Henry, Fiserv, and FIS in real time with role-based access, guided task sequencing, and PCI-DSS and GLBA-compliant audit traceability on every interaction.
Overview
Credit union contact center agents navigate multiple disconnected systems during every member interaction, including core banking, loan servicing, card management, and CRM, each requiring separate context and separate updates. Agent Accelerator eliminates this fragmentation. Agents execute the full interaction from one orchestrated workspace: member records surface before the call connects, call controls run inside the same interface, and every workflow step such as account updates, payment processing, loan servicing, and dispute logging executes in sequence with role-based access and full audit traceability.
The workspace connects Jack Henry (Symitar/Episys), Fiserv, and FIS to Amazon Connect, pulling member data in real time and writing outcomes back to core banking systems without manual re-entry. Screen pops deliver account details, transaction history, loan status, and open cases the moment a call arrives. Guided task sequencing enforces approved process steps across servicing, fraud, and loan modification workflows, reducing handling time and eliminating procedural errors. A no-code drag-and-drop designer lets operations teams configure layouts, workflow logic, and department-specific views without developer involvement.
Recording mechanisms pause during sensitive payment exchanges and resume after completion, supporting PCI-DSS compliance. Interaction logging and audit traceability support GLBA requirements. Agent Accelerator deploys on cloud, on-premise, or hybrid, trusted by 100+ financial institutions across regulated environments.
Highlights
- Execute member workflows without screen-switching. Agent Accelerator connects Amazon Connect to Jack Henry, Fiserv, and FIS, and agents handle account inquiries, loan servicing, payment processing, and fraud handling from one governed workspace.
- PCI-DSS and GLBA compliance built into every interaction. Guided task sequencing enforces approved process steps with role-based access controls, recording pause and resume for payment capture, and full audit traceability on every member interaction.
- No-code designer, zero developer dependency. Operations teams configure desktop layouts, workflow logic, and department views independently, and deploy changes without raising a development ticket.
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Dimension | Description | Cost/12 months |
|---|---|---|
Agent Accelerator License(2.5MM minutes) | 2.5MM minutes of agent desktop usage per year for inbound and outbound | $39,999.00 |
Agent Accelerator License(5.5MM minutes) | 5.5MM minutes of agent desktop usage per year for inbound and outbound | $45,999.00 |
Agent Accelerator License(10.5MM minutes) | 10.5MM minutes of agent desktop usage per year for inbound and outbound | $55,999.00 |
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NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
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