Overview
In the Credit Union services scenario, a member expects to transact faster yet securely, whereas an agent expects to be empowered with an integrated solution that can unify member information on a single screen. Agent Desktop can be easily deployed and configured to meet the varied and specific needs of the customer contact center. It is easy to configure and simple to use, with cloud, on-premise, and hybrid deployment options so that you can provide exceptional customer experience.
Highlights
- 1.Single pane of glass view:Unifies information from all the applications to provide a 360-degree view of member information. Member's account details display right on the agent's screen even before the call is answered, delivering optimum member experience. 2.Drag and Drop designer studio:Enables you to design a unified agent desktop interface with easy to use, no-code Drag & Drop Designer Studio, providing you with an extensive library of agent accelerator components and tools to choose from.
- 3.Swift corrections in Member information:The integrated agent workspace optimized for Credit Unions gives your agents the ability to view and edit member information without switching screens. Also, it puts member's complete transaction history at the fingertips of agents, improving overall productivity.
- 4.Easy to customize : Enables you to customize layouts and behavior logic as per your own branding guidelines, from logo to brand colors and fonts. Using the designer studio, you can develop a unique agent desktop interface for every department. 5.Optimization capability for Credit Union:Agent Accelerator gives your agents the ability to do more by empowering them with a powerful suite of features such as Last X Calls, FM History, Card Summary, and more.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Agent Accelerator License(2.5MM minutes) | 2.5MM minutes of agent desktop usage per year for inbound and outbound | $39,999.00 |
Agent Accelerator License(5.5MM minutes) | 5.5MM minutes of agent desktop usage per year for inbound and outbound | $45,999.00 |
Agent Accelerator License(10.5MM minutes) | 10.5MM minutes of agent desktop usage per year for inbound and outbound | $55,999.00 |
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
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