Sold by: KoreJapan
Deployed on AWS
AI for Service, powered by the Kore.ai Agent Platform, transforms customer service with agentic AI that unites autonomous AI Agents and Agent AI for faster, more personalized support. Integrated with Amazon Connect and enterprise systems, it enables AI Agents to understand intent, take action, and resolve issues across voice and digital channels. Together, they enhance agent productivity, optimize every interaction, and deliver consistent, intelligent experiences that scale effortlessly
Overview
AI for Service is an enterprise-ready solution that transforms customer engagement with agentic AI, combining autonomous AI Agents and Agent AI to deliver faster, more intelligent, and personalized support across every channel. Integrated with Amazon Connect and leading enterprise systems, it helps organizations automate complex service workflows, improve resolution times, and enhance customer satisfaction.
AI Agents autonomously understand intent, retrieve information, and execute actions across voice and digital interactions, ensuring seamless, end-to-end service. Agent AI amplifies human performance by providing real-time insights, next-best actions, and generative assistance that help agents resolve inquiries quickly and accurately. Together, they orchestrate every customer interaction, blending automation and human expertise for consistent, high-quality experiences.
With Kore.ai, enterprises gain intelligent routing, sentiment analysis, and automated wrap-up capabilities while maintaining compliance, data security, and integration flexibility. Built on the Kore.ai Agent Platform, AI for Service delivers enterprise-grade scalability, analytics, and governance, empowering businesses to reduce operational costs, improve agent productivity, and provide effortless, always-on customer service
Highlights
- Automate Service Interactions: Deploy AI Agents that autonomously understand intent, access enterprise data, and execute tasks across voice and digital channels to deliver faster, more accurate resolutions
- Assist Agents in Real Time: Empower human agents with Agent AI that provides contextual recommendations, sentiment insights, and automated wrap-up to boost productivity and improve service quality
- Orchestrate Seamless Experiences: Integrate with Amazon Connect and enterprise systems to route interactions intelligently, unify data across channels, and ensure consistent, high-quality customer experiences at scale
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Cost/12 months | Cost savings % |
|---|---|---|
AI for Service Workforce Management | $10,000.00 | 97% |
AI for Service Agent AI | $10,000.00 | 97% |
AI for Service BankAssist | $10,000.00 | 97% |
AI for Service | $10,000.00 | 97% |
AI for Service Interaction Gateway NO ASR/TTS | $10,000.00 | 97% |
AI for Service RetailAssist | $10,000.00 | 97% |
AI for Service Interaction Gateway | $10,000.00 | 97% |
AI for Service Quality AI | $10,000.00 | 97% |
AI for Service Alert Task | $10,000.00 | 97% |
AI for Service HealthAssist | $10,000.00 | 97% |
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
As part of our support services, we resolve customer queries quickly, efficiently and cost effectively using our highly skilled support team. Our support team will identify your problem and come up with a solution promptly. We provide 24/7 support as per agreed SLAs with the client
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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