Sold by: Symbee Connect
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
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Overview
Symbee Connect is a Global Contact Center Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
Highlights
- Symbee Connect is a Global CCaaS Solution that integrates directly with Amazon Connect supporting Voice (In/Out/Callback,Direct Agent), Ooutbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels with Business Intelligence (BI) Reporting powered by Amazon QuickSight.
- Symbee Connect Business Intelligence (SCBI) is a 100% AWS Serverless Business Intelligence (BI) solution that is powered by Amazon QuickSight to provide both Real-time and Historical Business Intelligence (BI) Insights for the Amazon Connect.
- Symbee Connect Unison is a Global UCaaS Solution that is built on the Amazon Chime SDK and integrated with Amazon Connect through the Symbee Connect desktop. Symbee Unison can be deployed to support UCaaS Users and back-Office Support Teams that need Telephony as well as direct access to Contact Center Agents.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
SCC0 | SC Unison - UcaaS Proof of Concept (POC) | $0.00 |
SCC1 | SC Unison - UcaaS - per logged-in-minute/per hour | $0.096 |
SCC3 | SC Unison - UcaaS and Business Intelligence (BI) - per logged-in-minute/per hour | $0.171 |
SCO0 | SC Engage - CCaaS Proof of Concept (POC) | $0.00 |
SCO1 | SC Engage - CCaaS - per logged-in-minute/per hour | $0.096 |
SCO2 | SC Engage - CCaaS and Business Intelligence - per logged-in-minute/per hour | $0.171 |
SCBI0 | SC Business Intelligence (BI) - Proof of Concept (POC) | $0.00 |
SCBI1 | SC Business Intelligence (BI) for Amazon Connect - per user per month | $7.00 |
SCBI2 | SC Business Intelligence (BI) - for Amazon Connect w/Reports DR - per user per month | $13.00 |
CHC0 | SC Channel Unison - UcaaS Proof of Concept (POC) | $0.00 |
Vendor refund policy
Please submit request to support@symbee.co and put "Refund Request" in the Subject Line.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Symbee Connect offers two types of Support options for Customers. The first option is for Symbee Connect Solutions and that is included with the Product. The second option is for AWS Partner Led Support for Amazon Connect that includes Symbee Connect Support in the package. You can select the support option you want during the initial sign up and can change at any time. For more information, please go to http//:symbeeconnect.com/support to review support options. Go to http://symbee.co/support for support options
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center, Business Intelligence & Advanced Analytics
Top
10
In Contact Center, CRM
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Communication Support
Supports Voice (inbound, outbound, callback, direct agent), Outbound Dialer, Email, WebChat, SMS/MMS, and Social Messaging channels
Amazon Connect Integration
Integrates directly with Amazon Connect for contact center operations
Business Intelligence and Reporting
Provides real-time and historical business intelligence insights powered by Amazon QuickSight
Serverless Architecture
Built on 100% AWS Serverless infrastructure for scalability and reduced operational overhead
Unified Communications Integration
Built on Amazon Chime SDK with desktop integration enabling unified communications and direct access to contact center agents
Quality Management
Automated recording, evaluation, and reporting capabilities for interaction assessment and agent coaching
Workforce Management
Smart scheduling and forecasting functionality with dynamic employee engagement features for optimal agent allocation
Multichannel Analytics
Speech, desktop, and text analytics with AI-driven insights to uncover performance trends and customer sentiment
Amazon Connect Integration
Native integration with Amazon Connect for cloud-based contact center deployment and unified operations
Performance Monitoring
Real-time performance tracking and reporting to identify improvement opportunities and monitor agent metrics
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
No security profile
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Standard contract
No
No
Customer reviews
Neil M.
Super effective tool to aid our value selling approach
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
- Very intuitive interface makes it easy for both our sales partners and our clients or prospects to use
- Collaborative features ensures we're effectively engaging both internally and with our prospects to build their business case for change
- Collaborative features ensures we're effectively engaging both internally and with our prospects to build their business case for change
What do you dislike about the product?
Nothing I can think of..................
What problems is the product solving and how is that benefiting you?
Symbe is helping establish a consistent approach to selling our value across our team and wider across the organisation
Sam G.
Collaborative Features That Keep Prospects Engaged
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
The collaborative features ensure we stay engaged with our prospects and help them build a strong business case for change.
What do you dislike about the product?
nothing i can think of to be completely honest
What problems is the product solving and how is that benefiting you?
Symbe is helping our team establish a consistent approach to value-based selling.
Eamon F.
Effortless High-Impact Presentations
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
I really like how Symbe is easy to use and how it delivers high-impact and interactive results. This really helps make my presentations flow better. Symbe has enabled me to translate the value of our products to our customers more clearly than ever before. During presentations, I can change information and populate different metrics, which helps turn the conversation into a more value-added discussion. It's been very helpful in showcasing the value of potential deals with customers and helping them unlock potential funding for future deals. The initial setup was very easy, and it's user-friendly too.
What do you dislike about the product?
I haven't had any issues myself, but it would be brilliant if there were a few more templates already part of the package.
What problems is the product solving and how is that benefiting you?
Symbe showcases the value of potential deals with customers and helps them unlock funding for future deals. It delivers high impact and interactive results, making presentations flow better and translating product value clearly.
Isabel W.
Intuitive, Collaborative Tool That Builds Relationships Fast
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
Intuitive interface means your team and prospects can jump in without friction. It's straightforward to use, which means less time on setup and more time building relationships. And with built-in collaboration tools, you're not just communicating, you're actively listening and evolving your approach based on what you're hearing from prospects.
What do you dislike about the product?
Nothing - its great and super easy to feedback to the team so they proactively adapt the product.
What problems is the product solving and how is that benefiting you?
Helping to easily communicate value of our product to the prospect.
Internet
Great for Value Selling and Positioning Authority
Reviewed on Apr 22, 2026
Review provided by G2
What do you like best about the product?
A great tool for value selling and for positioning authority.
What do you dislike about the product?
I don't dislike anything about symbe at the moment. Any challenges / questions I had were answered by their teams and they jumped on calls.
What problems is the product solving and how is that benefiting you?
Symbe is helping establish a consistent approach to selling on value across our team