Sold by: Smarsh
Deployed on AWS
Smarsh Communications Intelligence Platform turns high-volume communications into actionable compliance intelligence for global enterprises. This unified, cloud-native platform, purpose-built for regulated industries, captures, archives, governs, and analyzes communications across 100+ channels in a single source of truth. It delivers the regulatory-grade governance and security that enterprises demand with WORM-compliant retention, immutable chain of custody, and conduct supervision to meet SEC 17a-4, FINRA, FCA, and MiFID II requirements. Agentic capabilities accelerate efficiency with real-time surveillance, automated alert triage, legal hold, and custodian-based e-discovery across email, voice, chat, collaboration, and social platforms. APIs provide data accessibility, connection and integration. Transform your data from compliance burden into strategic business asset with the Smarsh Communications Intelligence Platform.
4.8
Overview
Smarsh Communications Intelligence Platform is a unified, cloud-native solution that transforms regulatory communications data into actionable business intelligence for global enterprises. Built specifically for regulated firms managing complex, high-volume communications across multiple channels, the platform consolidates capture, archiving, surveillance, and discovery into a single source of truth. This comprehensive approach enables compliance teams, legal professionals, and business leaders to maintain regulatory readiness, detect misconduct in real-time, respond rapidly to investigations, and unlock strategic insights from data that was previously inaccessible or siloed across legacy systems.
The platform's AI-powered capabilities deliver breakthrough results at scale. Advanced intelligence models analyze context, sentiment, and behavioral signals to detect early indicators of financial and non-financial misconduct, policy violations, and reputational risk, reducing false positives by up to 95% while surfacing up to 5x more true issues than traditional keyword-based approaches. Intelligent surveillance operates 3x faster with real-time monitoring and automated alerting, enabling proactive response to threats before they escalate. For discovery and legal hold requests, the platform dramatically reduces time-to-relevance through precise, context-aware search and automated workflows, cutting the cost and risk of investigations while maintaining defensibility and audit trail integrity. The cloud-native architecture handles virtually limitless data volumes with elastic multi-cluster compute, seamlessly capturing communications across 100+ channels including email, chat, collaboration platforms, voice, video, mobile, social, and emerging AI assistants like Claude, Microsoft Copilot and ChatGPT.
Trusted by over 6,500 organizations globally and steward of 25% of the world's financial services communications data, Smarsh delivers enterprise-grade security with military-grade encryption, open and extensible APIs for custom workflows and third-party integrations, and proven ROI through expert implementation, migration, and managed services. Whether you're managing SEC, FINRA, FCA, or other global regulatory requirements, consolidating legacy archive systems, or transforming compliance from cost center to competitive advantage, the Smarsh Communications Intelligence Platform provides the scale, security, and intelligence you need to thrive in today's complex regulatory environment.
Highlights
- Find 5x more misconduct with AI-driven precision: Detect financial and non-financial misconduct faster while reducing false positives by up to 95%, surfacing critical risks that outdated systems overlook.
- Unify your entire compliance infrastructure: Consolidate capture, archiving, surveillance, and discovery across 100+ channels into a single cloud-native platform, replacing fragmented legacy systems with one trusted source of truth.
- Proven at enterprise scale: Trusted by over 6,500 organizations globally as steward of 25% of the world's financial services communications, delivering 124% ROI through proven implementation and expert services.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Cloud Capture | Annual minimum platform fee for Capture. Requires PUPY content SKU | $25,000.00 |
Free Evaluation | Free consultation with Smarsh & custom private offer for your org. | $0.00 |
Vendor refund policy
Contact Smarsh Support at 1-866-762-7741 in the US or +44 (0) 20 3608 1209 in EMEA
Custom pricing options
Request a private offer to receive a custom quote.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Standard phone support is available during local business hours Monday through Friday. Emergency phone support is available 24/7. Customers also have 24/7 access to Smarsh Central, an online repository of all essential Smarsh information including answers to common questions, a status page, release notes, online communication with support and more. For more information about our customer support, visit smarsh.com/customer-success/support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Multi-Channel Communications Capture
Captures and consolidates communications across 100+ channels including email, chat, collaboration platforms, voice, video, mobile, social, and AI assistants
AI-Powered Misconduct Detection
Advanced intelligence models analyze context, sentiment, and behavioral signals to detect financial and non-financial misconduct, policy violations, and reputational risk with up to 95% reduction in false positives
Regulatory Compliance Architecture
Cloud-native platform with WORM-compliant retention, immutable chain of custody, and conduct supervision to meet SEC 17a-4, FINRA, FCA, and MiFID II requirements
Real-Time Surveillance and Automated Alert Triage
Intelligent surveillance operates with real-time monitoring and automated alerting for proactive threat detection, including legal hold and custodian-based e-discovery workflows
Enterprise-Grade Security and Integration
Military-grade encryption, open and extensible APIs for custom workflows and third-party integrations, with elastic multi-cluster compute architecture for handling high-volume data
AI-Powered Threat Detection
Applies artificial intelligence, natural language processing, and machine learning to detect and block sophisticated email-borne attacks including phishing, ransomware, business email compromise, and impersonation.
Real-Time Link and URL Analysis
Performs real-time threat analysis on links before opening and includes QR code detection with deep URL scanning to block quishing attacks.
Advanced Malware Protection
Protects against sophisticated malware threats through integrated threat intelligence and detection capabilities.
Dormant Threat Detection
Detects dormant threats in user mailboxes to identify previously missed or inactive malicious content.
Flexible Deployment Options
Supports deployment with or without a gateway, enabling flexible integration into existing email infrastructure.
AI-Powered Threat Detection and Response
Leverages AI engine to detect and block phishing, malware, ransomware, spear phishing, spam, and account takeover threats through cloud email gateway and API-based inbox defense mechanisms.
DMARC Authentication and Domain Spoofing Prevention
Provides DMARC reporting with granular visibility and analysis of SPF/DKIM/DMARC configurations to prevent email domain spoofing and minimize false positives.
Cloud-to-Cloud Backup and Data Protection
Offers unlimited Microsoft 365 backup for OneDrive and SharePoint environments with automated data recovery capabilities against malicious or accidental data deletion.
Sensitive Data Discovery and Remediation
Includes Data Inspector tool that scans OneDrive and SharePoint for sensitive information and malware-containing files, with visibility into file sharing and automated remediation for improper shares.
Security Awareness Training and Attack Simulation
Provides simulation-based training with localized content library and continuous attack simulation testing with reporting capabilities for security awareness and user education.
Standard contract
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Customer reviews
Hariprassad A.
Efficient Monitoring, Minor Support Hiccups
Reviewed on Jan 18, 2026
Review provided by G2
What do you like best about the product?
I like the easy-to-use UI and the option to bring your own lexicon. I also appreciate that it supports different channel formats like chats and email. The initial setup was swift and straightforward.
What do you dislike about the product?
Platform support could be improved
What problems is the product solving and how is that benefiting you?
I use Smarsh Enterprise Platform to monitor all communication channels like Teams, email, etc., for insider information.
Sonny S.
Expert Support Team That Truly Delivers
Reviewed on Dec 08, 2025
Review provided by G2
What do you like best about the product?
Very technical staff and support team. Good Customer support, and very knowledgeable team to work with,
What do you dislike about the product?
Sometimes we had to wait for a while to get proper support engineer
What problems is the product solving and how is that benefiting you?
We use this for email surveillance and is used by our compliance team
Bhanu C.
Comprehensive Compliance and Seamless Integration with Outstanding Support
Reviewed on Nov 26, 2025
Review provided by G2
What do you like best about the product?
Comprehensive capture of diverse communications channels at enterprise scale.
Advanced AI compliance tools that reduce manual review and surface real risks quickly.
Strong integration ecosystem for case management and e‑discovery.
Customer‑first support model ensuring fast onboarding, high satisfaction (96.5%), and exceptional Net Promoter Score growth
Advanced AI compliance tools that reduce manual review and surface real risks quickly.
Strong integration ecosystem for case management and e‑discovery.
Customer‑first support model ensuring fast onboarding, high satisfaction (96.5%), and exceptional Net Promoter Score growth
What do you dislike about the product?
While Smarsh is recognized for its robust compliance coverage and broad channel support, the main pain points reported are cost, transparency on fees, limited integrated filtering/security, and challenges in data portability
What problems is the product solving and how is that benefiting you?
Smarsh Enterprise Platform centralizes and automates the capture, retention, analysis, and discovery of communications data—transforming compliance from a reactive burden into a proactive, intelligence‑driven advantage.
Would you like me to prepare a visual diagram mapping each problem Smarsh solves to the specific product features that address it? That could make the answer even clearer for stakeholders.
Would you like me to prepare a visual diagram mapping each problem Smarsh solves to the specific product features that address it? That could make the answer even clearer for stakeholders.
Ranjit S.
Efficient, Secure, and User-Friendly Data Ingestion
Reviewed on Nov 25, 2025
Review provided by G2
What do you like best about the product?
Data ingestion processes for all chat interaction without no errors observed and very efficient, secure and scalable and easy to use interface.
What do you dislike about the product?
No Major issues, so the platform is pretty stable.
What problems is the product solving and how is that benefiting you?
It's very useful for our Regulatory Compliance and the platform is very secure and reliable. The system supports long-term retention of all chat and email formats with no reported issues in data integrity or accessibility
Srikanth R.
Efficient, Secure, and User-Friendly Platform
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
The Smarsh Enterprise Platform is very efficient, secure and scalable and easy to use interface.
What do you dislike about the product?
As of now we have not come across any Major issues, so the platform is pretty stable.
What problems is the product solving and how is that benefiting you?
It's very useful for our Regulatory Compliance and the platform is very secure and reliable.