Sold by: Salesforce, Inc.
Deployed on AWS
Agentforce Consumer Goods (formerly known as Consumer Goods Cloud) is the AI-first end-to-end front office solution that integrates planning and execution on one connected platform. Agentforce Consumer Goods is built on a deeply unified platform that allows consumer goods companies to increase sales, improve promotion effectiveness, perfect retail execution, and increase service satisfcation.
Overview
Agentforce Consumer Goods (formerly Consumer Goods Cloud) is the #1 AI CRM built specifically for the consumer goods industry. By combining human expertise with autonomous agents on a unified, trusted platform, brands can seamlessly integrate planning and execution using a CG-specific data model.
With Agentforce embedded into the flow of work, Consumer Goods companies can automate routine tasks, improve trade promotion effectiveness, perfect retail execution to deliver the "perfect store" and deliver service excellence across any channel to imrpove resolution time.
The Consumer Goods Data Model enables you to leverage an out-of-the box, customizable, and extensible data model for consumer goods organizations built directly on the Salesforce platform. Agentforce Consumer Goods uses Data 360 to unify B2B and B2C data from multiple sources to give your employees a holistic view of your account health in real time.
Highlights
- Improve trade promotion effectiveness with streamlined promotion planning, fund and budget management, simplified claims management, and real-time reporting on one platform.
- Unlock perfect retail execution by enabling field reps to maximize selling time, drive growth and improve strategy with automation and data.
- Grow customer satisfaction and revenue by helping service agents deliver excellent service to customers at scale, improve the resolution experience, increase sales, and maximize efficiency.
Details
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Delivery details
Software as a Service (SaaS)
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