Sold by: Carahsoft Technology Corp.
Deployed on AWS
New Relic monitors Web and mobile applications in real-time.
4
Overview
New Relic Solutions [DSOR] combines the benefits of the Private Offer feature along with Carahsoft's contract vehicles in providing customers a seamless acquisition process for their cloud-based products and solutions from AWS Marketplace.
Real, actionable insights into your stack: Correlate issues across your stack. Debug and collaborate from your IDE. AI assistance at every step. All in one connected experience - not a maze of charts.
Dashboards, alerts, and integrations all in one place: Our Instant Observability quickstarts bundle everything you need to start monitoring like a pro right out of the box.
Troubleshoot infrastructure before. Not after: Find root cause faster. Correlate infrastructure health with performance and customer impact on one platform.
Quickly integrate with hundreds of tools and open standards: Integrate easily with leading cloud providers. New Relic is committed to open standards, open instrumentation, and the open communities that support them.
This listing is for Private Offers ONLY. Please reach out for more details. Thank you.
Highlights
- Monitor, debug, and improve your entire stack.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
New Relic | New Relic per User. Data Charges not included. | $6,588.00 |
Vendor refund policy
Please contact seller for offering specific policy.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
New Relic combines configuration monitoring and real-time health metrics with a dynamic, tag-driven approach to dashboards and alerting to easily visualize, analyze, and troubleshoot your entire AWS infrastructure including SAP.
New Horizons Training Credit program (NHTC) offers a flexible way to acquire training products and services from either a single or multiple vendors in the form of HorizonCredits.
This is the official Kubernetes operator for deploying and managing the New Relic Kubernetes integration.
Unleash the Power of Data Acceleration with New Math Data!
Your data holds the key, but we know that unlocking its full potential can be a real challenge. That's where New Math Data steps in to make your journey to data-driven success a breeze! At New Math Data, we're here to help startups like yours supercharge their data and AI/ML ambitions with unwavering support from our trusted partners. We're committed to providing you with the expertise and guidance you need to build a rock-solid data infrastructure and strategy from day one.
New Horizons-AWS Certification Exams. This is for AWS Exams for for Foundational, Associate, or Professional AWS Certifications
Customer reviews
ArjunSharma
Continuous monitoring has improved incident response and supports data driven performance tuning
Reviewed on Dec 22, 2025
Review from a verified AWS customer
What is our primary use case?
Our day-to-day use case is to look at our application performance and our overall Apdex scores, and we do take care of our page load times and we look at overall trends of traffic spikes, our page visits, and what not. We monitor our CPU utilization and our performance of our new components and page time loads, and we take these graphs seriously and we act accordingly. We monitor a lot of other important key metrics from New Relic , including our error rate and our production performance.
We have deployed our new microservices, and we have continuous monitoring on New Relic to take care of the application and the service performance and the traffic metrics from New Relic. We have configured some custom dashboards and we have some third-party integration of New Relic with Opsgenie as an event dispatcher. We do have custom notifications for on-call support, and our Slack support, so these custom dashboards and custom metrics make our job easy to monitor our new services and performance of the new services.
What is most valuable?
We rely on New Relic dashboards for a lot of other key events, especially when there is a marketing campaign or when we know that our application traffic will spike. We monitor our CPU utilization and our error rate so keenly from New Relic. We will increase some of the thresholds and we will have some custom metrics to capture this new feature or new expected market spike, creating specific brand metrics accordingly.
New Relic offers custom dashboards and incident and alerting management with third parties like Slack and Jira , and it also has an AI or ML-based anomaly detection system where we can smartly identify whether there are predicted error rates for specific services or components of the UI.
We rely mostly on incident and alerting integrations and custom dashboards, while the AI and ML-based anomaly detection is a one-time configuration that handles events in a generic manner to predict the next incoming trends of errors or unexpected traffic spikes. These custom dashboards are specifically created for our application segment, and we heavily rely on creating multiple queries or custom queries for these metrics. For incident and alerting, we update metrics and the incident response team to quickly resolve issues based on our specific use case.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time. It has been an awesome tool for identifying errors on time, and even though it does not directly change our code, we use New Relic to identify errors ahead of any other application performance monitoring tool. We continuously improve performance by monitoring metrics, dashboards, error rates, and custom metrics.
What needs improvement?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorithms from New Relic, and while the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior. A smart AI assistance to organize our dashboards and explain features and functionalities can be a wish-to-have feature to help us leverage what New Relic offers.
As I mentioned earlier regarding wish-to-have features, New Relic can improve by incorporating more AI insights. When there is a component or UI customization, having a smart AI agent to guide users on customizing New Relic would significantly ease the process. This helps users who possess a technology-specific skill set and might find a learning curve overwhelming when using complex applications like New Relic or other performance-related tools.
For how long have I used the solution?
I have been using New Relic for more than three to four years now, and we use New Relic extensively as our daily visit for our coffee time. We will be monitoring the dashboards and we have some of the integrations with Slack and then our teams and then our mailing systems. We extensively use New Relic to monitor our application performance, degradations, and then our Apdex scores.
What do I think about the stability of the solution?
New Relic is completely stable in our environment, and we have not experienced any issues internally regarding logging or lags with the service.
What do I think about the scalability of the solution?
New Relic is completely scalable for our use case. We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues, maintaining isolated application sections along with custom dashboards accessed by specific teams.
How are customer service and support?
Customer support from New Relic is very good, and we rarely need to create support tickets. Our dedicated team engages directly with New Relic support to address any issues, whether related to internal downtimes or external factors like Cloudflare or AWS downtimes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Prior to New Relic, we were using Sumo Logic, which we found to be outdated and frustrating, particularly in its environment segmentation and log analysis time. The integration experiences with New Relic greatly surpass those of Sumo Logic, providing us with a modern and effective application monitoring solution with enhanced dashboard visualization capabilities.
What was our ROI?
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns. We track metrics related to our integrations with New Relic internally in Jira , using story points to measure how much New Relic reduces our application monitoring overhead. While we do not have a dedicated resource solely for New Relic, our full-stack developers share responsibilities on multiple fronts, including working with New Relic.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, setup cost, and licensing, these aspects are managed at our organizational level, so it is not just my individual use case contributing to the costs. However, considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
Which other solutions did I evaluate?
Before choosing New Relic, we evaluated options including Splunk and other performance monitoring solutions. However, New Relic stood out as an exceptional tool, and we made a seamless transition from our previous alerting system to unify all teams under New Relic without hesitation.
What other advice do I have?
For our faster incident response, we almost respond to an incident in no time thanks to thresholds and alerting metrics being properly in place. We have immediate responses upon finding incidents, and for reduced downtime, we take these metrics seriously to dig deep for root causes. Regarding improved user experience, we experiment with our application features using A/B testing, which helps us monitor trends and user interactions effectively. For example, we created a revamped website with modern components and ran a 50/50 A/B test on traffic, gaining insights on user preferences between the new and old design, which we tracked through New Relic.
I would suggest that teams interested in New Relic start by learning about application performance monitoring systems. To effectively utilize all New Relic features, understanding the purpose and integration of New Relic within your system is essential. With a solid foundation of why New Relic is needed, users will observe rather than merely look at system data, while being patient to learn and configure these systems effectively. I have given this review a rating of nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Vamsi Busa
Kubernetes dashboards have provided clear resource insights and deliver ongoing cost savings
Reviewed on Dec 17, 2025
Review from a verified AWS customer
What is our primary use case?
In my day-to-day activity, I check the configurations of the pod, for example, the CPU or memory utilization of the pods that are deployed in the Kubernetes cluster, by going to New Relic and checking the CPU and memory utilization. When I want to check the application logs, I use New Relic for checking the logs.
Using New Relic, we are able to monitor the cluster. In each namespace, we can see what pods are deployed, what the deployment sets are, and every other resource that is deployed in Kubernetes , which we can monitor using New Relic.
How has it helped my organization?
Recently we have implemented cost optimization in each and every environment. We pulled down all the CPU and RAM utilization of the pods, and later we came to know that the majority of the resources that are deployed are over-provisioned. We took those metrics and scaled down a couple of resources for the pods.
We were able to save $1,000 per month.
What is most valuable?
The resources that are created on the Kubernetes cluster can be seen on the dashboards in New Relic dashboard, which is the best feature.
If I want to make any customization, for example, if I want to see the last six months' CPU and RAM utilization of the pod, I can create a custom dashboard and check the utilization.
By using New Relic, I can check quickly the utilization of the CPU and memory of the Kubernetes nodes and the pods.
What needs improvement?
The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete. There are some missing things in the logs, and if that can be added, that would be very good.
If someone can provide the official documentation on how to update New Relic and in case I want to increase anything, those features and documentation would be very good.
For how long have I used the solution?
From the past three years, I have been using New Relic tool, which is used for monitoring purposes. For example, if I want to check what the CPU or memory utilization is of a particular pod, I go and check in New Relic. If there are any logs, I go and check the application logs in New Relic.
What do I think about the stability of the solution?
New Relic is stable.
What do I think about the scalability of the solution?
New Relic has handled changes in the environment very well.
How are customer service and support?
In case I lose any access or something, there is customer support available for me. If I drop an email to them, they will respond quickly to my email.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We were using Sumo Logic for the logs. Later, the management decided to move from Sumo Logic to New Relic.
Which other solutions did I evaluate?
We did not evaluate other options.
What other advice do I have?
I would suggest using the dashboards in New Relic for resource utilization of Kubernetes deployments, pods, or nodes. I have rated this product an 8.
BasilJiji
Real-time alerts have reduced server outage impact and support fast incident response
Reviewed on Dec 11, 2025
Review provided by PeerSpot
What is our primary use case?
My main use case for New Relic is monitoring all the servers which are hosted in my environment. The agents installed on the servers keep sending the details to the dashboard. Whenever the server is not available or online, we immediately receive an alert to our email indicating that the host is not available along with the reasons. This helps us to come to know whether the server is actually unavailable or not, and enables us to take necessary action. Apart from that, CPU utilization, disk utilization, and everything else is monitored by New Relic . If any threshold value is crossed, we immediately receive an alert and take the needed action for those situations.
What is most valuable?
Real-time monitoring is the best feature New Relic offers. What stands out to me about the real-time monitoring is the speed of the alert being the major aspect. When a server goes offline, we immediately receive an alert. The dashboard is very much interactive and we receive all the information from there. Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part. We are getting real-time alerts, and many of the issues are being resolved with timely alerts helping a lot to remediate those things. If something happened and we got to know about it lately, so much disruption would happen. New Relic is helping a lot in these scenarios.
I would not say downtime decreased, but whenever a server goes down, we are able to take immediate actions in those scenarios. That helped a lot. I would not say the downtime is reduced, but the time period during which the server goes down has decreased so much. That helped a lot.
What needs improvement?
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt.
Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
For how long have I used the solution?
For the last four years, I have been using New Relic in my current organization.
What do I think about the stability of the solution?
New Relic is stable.
What do I think about the scalability of the solution?
It is very much scalable.
How are customer service and support?
When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously we were using a tool called Eggplant monitoring tool. There were a lot of issues with that. That is how we decided to change the monitoring in my environment, and a lot of research happened before New Relic came into the picture.
What was our ROI?
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period. The tool also helps the employees in their work.
Which other solutions did I evaluate?
There were options like Dynatrace and SolarWinds that we explored, but New Relic is the closest one which aligns with our needs and uses.
What other advice do I have?
Monitoring is a crucial thing for every work, and New Relic is doing a very good job in this part. The major concern from my side is that they should be a little more faster with the resolution part regarding customer support.
It is a great platform for monitoring. If you have a lot of servers in your environment and you need real-time monitoring, I would definitely suggest New Relic. It is a great tool to explore.
We are just consumers of this tool and do not have any other relationship with this vendor. I have given this review an overall rating of eight out of ten.
Aditya Krishnakumar
Improved incident detection has reduced response times and supports better customer agreements
Reviewed on Dec 05, 2025
Review from a verified AWS customer
What is our primary use case?
New Relic is primarily used for log monitoring, where queries on the logs provide insights and create log-based metrics for all alerting-related requirements. The focus is mainly on alerting and dashboards.
How has it helped my organization?
New Relic helped with the mean time to detection, the MTDD metric tracked for applications. For the platform, the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes. This has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization.
What is most valuable?
One of the best features that New Relic offers is the user interface, which is much easier to use compared to other products such as Datadog or Splunk. The team management and alert configuration process is also fairly straightforward. New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
One of the main UI features is the ability to see a particular frequency, such as an error or a high amount of logs at a particular timestamp, and easily filter that via the graph as well as the timestamps that can be configured. This is relatively easy to use compared to other products.
What needs improvement?
New Relic is priced on the higher side. Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic, which resulted in moving to open-source solutions such as Grafana and Loki. This pricing structure has been the main pain point experienced with New Relic.
For how long have I used the solution?
New Relic has been used for the past two years.
What was our ROI?
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
What other advice do I have?
Pricing is primarily an area of concern. The overall rating for New Relic is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
reviewer2759313
Has enabled faster detection of performance issues and improved application health monitoring using dashboards and alerts
Reviewed on Sep 23, 2025
Review provided by PeerSpot
What is our primary use case?
My main use case for New Relic is to monitor application health on a daily basis. Starting with my day, I go to the dashboards to check how the application health is and any alerts already triggered for the application, whether it concerns disk, memory, CPU, or how the applications are running. Recently, we had a slow query running for the application, which was really the bottleneck as it took a long time for the application to respond, and we found it out by using New Relic to identify the slow query, which really helped me.
To troubleshoot and resolve the slow query issue once New Relic points it out, I generally go to the Application Performance Monitoring , which is APM , and then I check in APM for the query where there are different tabs, including one for the database. After that, I go and check the database, which shows what query is taking how much time. Since we are using Java applications, we can see how much time the queries take. We are also using some Cassandra for caching purposes, which can show that query. I checked with the developer about a simple select query that took a long time, and after I spoke with them, they fine-tuned that query, resolving the issue. New Relic proved really helpful in finding out the slow query.
What is most valuable?
New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening. This is a significant advantage compared to other APM monitoring tools, and another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
The best features New Relic offers include APM, which stands out most prominently, along with Synthetic monitoring, which also really helps. Infrastructure can be checked too, but since our organization is using these modules, through APM, I can see the heap memory, application CPU, and memory, which are crucial from the application's perspective. Multiple alerts can also be configured using APM, making it extremely interesting.
Synthetic monitoring is similar to a mix of APM and other tools. I can create multiple dashboards using Synthetics, allowing me to view synthetic monitoring in a single shot, which gives good confidence in checking my day-to-day work.
New Relic features customized monitoring, which allows us to customize and distribute dashboards, and it really helps us. New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage. We can also improve application performance by finding the actual root cause of issues, which I find really beneficial.
Regarding faster detection and improved performance, there are instances where, when the application specifies its heap memory around 20 GB, and it tries to reach about 90%, New Relic immediately detects the heap memory alert, sends it over Slack, and even calls us using Slack. This lets us easily detect the issue and delve into what Java is causing that high heap memory usage, allowing us to investigate further.
What needs improvement?
New Relic can get pricey for larger organizations.
Specifically, it's the pricing for larger scale deployments that could be improved.
For how long have I used the solution?
I have been working in my current field for almost six years, and I have been using New Relic for almost five years.
What do I think about the stability of the solution?
New Relic is 100% stable in my experience.
What do I think about the scalability of the solution?
The scalability of New Relic is very high, as I have never seen any downtime issues or similar problems.
How are customer service and support?
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
How would you rate customer service and support?
Positive
What other advice do I have?
I would advise others looking into using New Relic that it is friendly, easy to use, and distributed, with NRQL queries that you can easily write to check for issues.
New Relic is a very good product in the market compared to others; it is really helpful for beginners as they learn about this product, and it proves beneficial when performing longevity tests to find latency issues, making it very interesting to identify where actual latencies occur, resulting in it being an excellent product from my perspective.
On a scale of 1-10, I rate New Relic a 10 out of 10.