Sold by: QuandaGo InternationalÂ
Deployed on AWS
Save up 60 seconds on every call, chat or email by automatically generating the summary.
Overview
The Challenge: Manual Post-Interaction Work Logging a summary of discussions and actions is a critical but time-consuming part of every customer interaction. This manual effort increases Average Handle Time (AHT), introduces inconsistencies, and pulls agents away from their primary role: helping customers. For a 100-agent contact center, this administrative overhead can cost upwards of $500,000 annually.
The Solution: Automated, Intelligent Summarization Auto Conversation Summary eliminates this manual work. Our AI-powered service automatically generates concise, accurate, and relevant summaries of customer interactions. This streamlines the entire post-interaction process, making manual logging a thing of the past. The solution works seamlessly across all your communication channels, including voice calls, chats, and emails.
Key Benefits:
- Reduce Costs: Slash operational expenses by significantly cutting down on AHT.
- Increase Productivity: Free up agents to handle more customer interactions per hour.
- Improve Quality & Compliance: Generate standardized, high-quality summaries every time, perfect for quality assurance, compliance checks, and agent training.
- Easy Integration: Designed for the cloud, our service can easily integrate with your existing contact center platforms and data sources like Amazon S3.
Highlights
- Saves 60 seconds on every call, chat, or email, boosting agent productivity.
- A standard 100-agent contact center can save over $500,000 annually.
- Ensures consistent, high-quality interaction summaries for compliance and training.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Channels | Monthly fee for Digital channels, such as emails and chats. Up to 5000 conversations. | $2,000.00 |
Voice Channels | Monthly fee for Voice channels. Up to 1500 conversations of max 5 minutes. | $1,500.00 |
Vendor refund policy
n.a.
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
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