Overview
Cresta lets you drive a better customer experience, ensure compliance, and unlock revenue opportunities with our AI-driven, real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of your top performers, let managers see and track every conversation and agent progress, all while driving better business results. Cresta's Contact Center expertise and end-to-end AI delivery model abstracts away the complexity of AI, making it easy for business teams to adopt production-ready AI solutions without the technical challenges.
Cresta Agent Assist for Chat and Voice
Cresta's Real-time Agent Assist empowers agents with personalized real-time coaching and assistance that's delivered as conversations take place. We track and analyze calls providing hints, tips, knowledge base articles driving a better customer experience and reducing ramp time.
Cresta Director
Cresta Director offers Contact Center managers visibility into frontline conversations and offers tools and workflows that accelerate performance management and QA.
Cresta Director automatically evaluates agent performance, measures adherence to key behaviors, and visually highlights team progress and coaching opportunities.
Cresta Expertise Engine
At our core is Cresta's Expertise Engine, the deep AI technology that understands and optimizes every customer interaction.
For custom pricing, EULA, or a private contract, please contact partners@cresta.ai for a private offer.
Highlights
- Custom Expert AI Model: Cresta develops a custom-trained AI model that is trained on the behaviors and patterns of your top performing agents. This tailor-fit AI model amplifies patterns and behaviors that have already proven to work.
- Dynamic Coaching: Cresta dynamically presents agents with personalized AI-generated behavioral coaching at the right moments of every call, helping agents hone their skills and expertly navigate every conversation.
- Agent Progression Cresta automatically evaluates 100% of conversations against key behaviors, allowing managers to quickly review adherence to best practices, identify gaps, and focus on the conversations that matter most.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Agent Assist for Chat | Real-Time Agent Assist for Chat, up to 125,000 chat subscription | $150,000.00 |
Agent Assist for Voice | Real-Time Agent Assist for Voice, up to 100,000 call subscription | $150,000.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Real-Time Agent Assist for Chat, per Chat | $1.20 |
Real-Time Agent Assist for Voice, per Call | $1.50 |
Vendor refund policy
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Cresta provides comprehensive implementation, training, and customer success services to help ensure you are getting maximum value from Cresta solutions. Cresta Customer Support hours are Monday - Friday 5AM-6PM PST. support@cresta.ai
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.