Overview
Powered by Zaion's Generative AI, Voice Analytics Copilot is a powerful solution that transforms every customer conversation into actionable insights, continuously improving customer experience and optimizing business processes.
Voice Analytics Copilot identifies trends and detects opportunities within customer interactions, providing strategic insights that support informed decision-making. This solution enables businesses to anticipate customer needs, personalize interactions, and enhance overall satisfaction.
By integrating Voice Analytics Copilot, companies can turn their customer conversations into true performance drivers, making each interaction more productive, precise, and results-oriented.
Key Features:
Voice Intelligence Core Module
At the heart of Voice Analytics Copilot, the Voice Intelligence Core Module enables seamless transcription and analysis of all interactions between advisors and clients, with a one-day delay. This module extracts valuable information from conversations, offering advanced search capabilities across entities, intents, keywords, tags, and metadata, thanks to key capabilities such as:
- Transcription & Diarization: Accurate transcription with Zaion's dedicated ASRs, complete with punctuation and speaker separation.
- Voice Activity Detection: Analyzes vocal activity, detecting silences, turn-taking, overlaps, and more.
- Entity & Intent Detection: Identifies entities and intents using Zaion's Advanced NLU, specifically tailored to customer relations and customizable with your industry-specific dictionaries.
- Multimodal Emotion Detection: Detects emotions in both speech and text, offering deep insights into customer sentiment.
- PII Redaction: Automatically identifies and removes personal and sensitive data from both text and audio.
Business Modules to Meet Your Needs
Voice Analytics Copilot Business Modules are designed to meet diverse operational requirements and built upon Voice Intelligence Core Module. The solution is available on a modular basis, allowing clients to choose the specific modules that best align with their objectives.
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Quality Monitoring: Automates quality management and evaluation through AI-enhanced quality monitoring and prefilled listening grids. This module includes:
- Creation and configuration of listening grids
- Auto-prefilled grids with AI (AutoQM)
- Performance tracking by agent or team
- Automated compliance alerts
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Customer Insights: Gain insights into customer data and identify opportunities for process improvement.
- Automatic categorization of call reasons
- Trend detection and identification of weak signals
- Evaluation of customer experience and satisfaction via the Z-SAT indicator
- Targeted process enhancements to elevate customer experience and drive business performance
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AutoSummary: Provides, editable summary after each call.
- post-call summary preview
- Flexible format (free text or structured)
- Editable by advisors
- Seamless integration into CRM systems
Voice Analytics Copilot suite is tailored to enhance both customer satisfaction and operational efficiency.
Highlights
- Quality Monitoring: Ensure the quality of 100% of your conversations and elevate consultant performance, resulting in more efficient and effective agents.
- Customer Insights: Detect subtle signals and transform customer data into business opportunities, gaining a deeper understanding of customer needs.
- AutoSummary: Automate call summaries to free consultants from after-call work (ACW), improving productivity and focus on core tasks.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Minimal annual prepay license pricing | Pricing for the annual prepay license is indicative and available for a minimum of 50 user licenses. Additional fees for setup and subscription will be applied. Final pricing is customized based on the scope of your request, with decreasing rates available for longer commitment periods and larger user volumes. Please contact the seller for detailed information. | $6,810.00 |
Vendor refund policy
No refund policy. If you have any question about the product and subscription, please contact us : contact@zaion.ai
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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