Sold by: AiseraÂ
Deployed on AWS
Digital and Voice-based Self-Service for Superior Support Experience
Overview
Aisera delivers an AI Voice Bot to resolve the most common questions received from your customers on first contact, reducing unnecessary wait time and delivering a natural life-like customer experience.
It can be customized to tailor-fit your organizational needs and is available around the clock providing customers with instant help. With Gen AI for Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Seamless Transition from Bot to Agent -Voice-Based Multichannel Support -Conversation Assist -Built-in Support for Multiple Languages
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Reduce Contact Center Costs
- Improve First Call Response (FCR)
- Increase Agent Productivity
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Trial | 30 Day Trial upto 100 Units. Priced per units, e.g. server, VM, etc. | $0.00 |
Up to 500 units | Priced per units, e.g. network device,server, VM, application etc. | $1.00 |
Up to 1000 units | Priced per units, e.g. network device, server, VM, application etc. | $1.00 |
Vendor refund policy
Please contact for refund policy.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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148 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Miguel L.
Aisera Supercharges Productivity and Automation Effortlessly
Reviewed on Nov 17, 2025
Review provided by G2
What do you like best about the product?
We have used Aisera in our business for automation purpose and the platform has been very capable. With the tool, our business has drastically reduced cost of operations thanks to ease of automation - Aisera makes it easy to automate tasks and business processes.
We've been to up productivity by up to 35% thanks to streamlined workflows and self-service option that is available 24/7.
With Aisera, we're able to monitor and analyze issues before they can cause outages among other issues and solve them on-time - we have problems proactively.
I also like Aisera comes with amazing security features.
We've been to up productivity by up to 35% thanks to streamlined workflows and self-service option that is available 24/7.
With Aisera, we're able to monitor and analyze issues before they can cause outages among other issues and solve them on-time - we have problems proactively.
I also like Aisera comes with amazing security features.
What do you dislike about the product?
Aisera has always worked - everything is in place and has never been troublesome.
What problems is the product solving and how is that benefiting you?
The software makes automating customer service with its multiple AI capabilities including voice assistants and AI agents. We have enhanced productivity and thanks to customer automation, our customers also have an amazing experience.
Scansioni G.
AI-Powered Support That Transforms Customer Experience
Reviewed on Nov 14, 2025
Review provided by G2
What do you like best about the product?
We have been using Aisera to enhance customer experience and by far it has delivered. I like that it is AI powered and it offers AI agents and helps in automating tasks for smooth operations.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
What do you dislike about the product?
Aisera has been awesome and has helped is better customer support. No single feature has failed. It is an awesome solution.
What problems is the product solving and how is that benefiting you?
We use Aisera in our customer support needs and it works well thanks to inclusion of AI features including AI agents, availability of 24/7 self-service and AI voice assistants. All these features ensures we meet customer needs easily thus ensuring they have a positive experience.
Mikswen R.
Automated Support Program with AI Agentic Facilitation
Reviewed on Oct 02, 2025
Review provided by G2
What do you like best about the product?
Aisera plays a committed role for setting up a library that includes specialized information and agents, including Finance, HR, IT, among others
The program combines conversational AI with successful workflow automation, that deals with incidents response and ensure there is approvals
Aisera has diverse channel support, which supports different languages and ensure easy performance when dealing with large valued cases
The program combines conversational AI with successful workflow automation, that deals with incidents response and ensure there is approvals
Aisera has diverse channel support, which supports different languages and ensure easy performance when dealing with large valued cases
What do you dislike about the product?
Aisera demands extra tuning, which needs manual engagement to ensure smooth knowledge update
The price for Aisera is quite opaque, and this makes it hard to budget for the app
The price for Aisera is quite opaque, and this makes it hard to budget for the app
What problems is the product solving and how is that benefiting you?
We work with Aisera for routine customer help desk, and this eliminates human capital, and free most of business costs
The program has easy knowledge retrieval capabilities, which makes it easy for customers to find answers
The program provides diverse solutions including details for Finance, HR, and IT
The program has easy knowledge retrieval capabilities, which makes it easy for customers to find answers
The program provides diverse solutions including details for Finance, HR, and IT
sheetal m.
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Jasmine A.
Great
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems