Sold by: Aisera
Digital and Voice-based Self-Service for Superior Support Experience
Overview
Aisera delivers an AI Voice Bot to resolve the most common questions received from your customers on first contact, reducing unnecessary wait time and delivering a natural life-like customer experience.
It can be customized to tailor-fit your organizational needs and is available around the clock providing customers with instant help. With Gen AI for Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Seamless Transition from Bot to Agent -Voice-Based Multichannel Support -Conversation Assist -Built-in Support for Multiple Languages
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Reduce Contact Center Costs
- Improve First Call Response (FCR)
- Increase Agent Productivity
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Trial | 30 Day Trial upto 100 Units. Priced per units, e.g. server, VM, etc. | $0.00 |
Up to 500 units | Priced per units, e.g. network device,server, VM, application etc. | $1.00 |
Up to 1000 units | Priced per units, e.g. network device, server, VM, application etc. | $1.00 |
Vendor refund policy
Please contact for refund policy.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Non-Profit Organization Management
Development and Deployment of our AI Bot into TEAMS
Reviewed on Feb 27, 2025
Review provided by G2
What do you like best about the product?
Collaboration and Access to meeting notes
What do you dislike about the product?
Require more training sessions after on-boarding
What problems is the product solving and how is that benefiting you?
To leverage our support ticktes that may not require a IT technician to resolve there issue. To be able to support our end users off hours
Leave a comment0 comments
Medical Devices
ChatBot adding value
Reviewed on Feb 25, 2025
Review provided by G2
What do you like best about the product?
Good Professional Services backed by a robust tool helping deflect calls from already busy Service Agents
What do you dislike about the product?
The Aisera team have overcome the initial challengesof learning our business.
What problems is the product solving and how is that benefiting you?
Aisera has reduced the volume of calls to the Customer helplines, allowing agents to work on more complex items, reducing wait times and enabling some head-count reductions.
Transportation/Trucking/Railroad
Aisera review
Reviewed on Feb 24, 2025
Review provided by G2
What do you like best about the product?
Help our agents to summarize customer needs and provides potential solutions on how to resolve their issues
What do you dislike about the product?
Information is not always available, sometimes there are issues connecting to summarize the customer needs.
What problems is the product solving and how is that benefiting you?
How to assist a customer and resolve their issue
Information Technology and Services
Transforming IT Support through AI
Reviewed on Feb 21, 2025
Review provided by G2
What do you like best about the product?
We have enabled Aisera's Webchat across our IT Support Portal using their Conversational AI product.
Our Support organization is able to closely monitor request volumes, requests resolved, and help identify responses that require improvement with pinpoint accuracy. Through the transparent analytics tools available, we are able to improve the quality and accuracy of the bot responses where needed through LLM and disambiguation prompt tuning, building intents, fine tuning entity values, building custom workflows, and also identify knowledge gaps in our environment.
Our Support organization is able to closely monitor request volumes, requests resolved, and help identify responses that require improvement with pinpoint accuracy. Through the transparent analytics tools available, we are able to improve the quality and accuracy of the bot responses where needed through LLM and disambiguation prompt tuning, building intents, fine tuning entity values, building custom workflows, and also identify knowledge gaps in our environment.
What do you dislike about the product?
We have raised that we would like improved disambiguation and the ability to use UserProfile information as part of the RAG Pipeline.
There are also scheduled maintenance windows which can cause inconveniences to operations, however we are working with Aisera on improving this.
There are also scheduled maintenance windows which can cause inconveniences to operations, however we are working with Aisera on improving this.
What problems is the product solving and how is that benefiting you?
Aisera has helped drive success in our vision to transform the IT support experience across our organization by removing friction and improving case deflection across the IT Services we manage.
Aisera's platform helps us to continuously improve the quality and accuracy of Bot responses, and provides countless options to securely integrate with both internal and external IT systems to streamline and automate support processes and improve productivity for our end users.
Since our implementation of Aisera, we have seen an overall case reduction of 35% across our support organization. We are confident that with our partnership with Aisera we will achieve continued success.
Aisera's platform helps us to continuously improve the quality and accuracy of Bot responses, and provides countless options to securely integrate with both internal and external IT systems to streamline and automate support processes and improve productivity for our end users.
Since our implementation of Aisera, we have seen an overall case reduction of 35% across our support organization. We are confident that with our partnership with Aisera we will achieve continued success.
Information Technology and Services
Not all AI is equal. Simular maybe, but not the same.
Reviewed on Feb 20, 2025
Review provided by G2
What do you like best about the product?
I like Aisera. We have an agent that is create by and powered by Aisera. The entire staff at Aisera is customer focused. When you are a customer of Aisera, you are a client of the whole company. Their focus is to create a positive user experience. The user could be an end user or an admin user.
What do you dislike about the product?
To answer this I would have to start with this not being a dislike and not being a disapppointment with Aisera. Our dislike would be a lack of initial understanding of what would be needed to accomplish our end goals. For our agent to be fully effective it needed permissions in our tenant that we were not able to allow.
What problems is the product solving and how is that benefiting you?
Our company had several support tasts that we labor intensive. Completion of a task could involve at least to support tech and possible up to 5. With Aisera we have been able to automate the process so that the initial requestor is the only person involved. Our AI Agent does the rest. This didn't eliminate jobs but did automate a repeative process that is better accomplished by our bot.