Digital and Voice-based Self-Service for Superior Support Experience
Overview
Aisera delivers an AI Voice Bot to resolve the most common questions received from your customers on first contact, reducing unnecessary wait time and delivering a natural life-like customer experience.
It can be customized to tailor-fit your organizational needs and is available around the clock providing customers with instant help. With Gen AI for Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Seamless Transition from Bot to Agent -Voice-Based Multichannel Support -Conversation Assist -Built-in Support for Multiple Languages
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Reduce Contact Center Costs
- Improve First Call Response (FCR)
- Increase Agent Productivity
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Trial | 30 Day Trial upto 100 Units. Priced per units, e.g. server, VM, etc. | $0.00 |
Up to 500 units | Priced per units, e.g. network device,server, VM, application etc. | $1.00 |
Up to 1000 units | Priced per units, e.g. network device, server, VM, application etc. | $1.00 |
Vendor refund policy
Please contact for refund policy.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
ORI - Enterprise Conversation AI VoiceBot
By Oriserve
ORI is an end-to-end customer experience company focusing on quicker, better, cost-effective, and Conversational AI-enabled customer journeys to create innovative brand experiences, by leveraging Machine Learning and Artificial intelligence. ORI is leading the way into the future of human-machine conversations that mimic human interactions and works closely with enterprises on two major fronts - cost optimization and revenue acceleration. ORI develops completely connected, cognitive, multilingual, omnichannel bots through the application of design thinking principles, and leading technologies, thereby enabling enterprises to exponentially improve the customer experience, even while optimising costs.
Amazon Connect SIP Connector
By Comstice Inc.
Amazon Connect SIP Connector helps to send SIP calls to Amazon Connect using Amazon Connect Webrtc Call APIs and triggers.a contact flow. It helps to use existing SIP phone numbers and send calls to Amazon Connect as VoIP. It also sends Amazon Connect calls to SIP.
Comstice SIP Connector includes a SIP SBC, SIP Proxy, Audio Trascoder and Webrtc Gateway modules. Each service runs as Docker containers. You can run the solution on an EC2.
Mitigate customer fraud with this fraud protection solution using turnkey customer verification, real-time fraud alerting and communications blocking, all augmented with Amazon AI capabilities.
Customer reviews
Logistics and Supply Chain
Tushar/Raksha/Aisera
Reviewed on Feb 13, 2025
Review provided by G2
What do you like best about the product?
My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes.
What do you dislike about the product?
There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.
Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.
Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth.
Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.
Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth.
What problems is the product solving and how is that benefiting you?
The ability to handle mass interactions with self servicing tools
Leave a comment0 comments
Lakshmi S.
AiseraGPT
Reviewed on Feb 07, 2025
Review provided by G2
What do you like best about the product?
Good Customer Service Management Team.
CSM's are available throughout and educates the process/changes/upgrades accordingly.
CSM's are available throughout and educates the process/changes/upgrades accordingly.
What do you dislike about the product?
Aisera's Dashboard options simplification.
What problems is the product solving and how is that benefiting you?
Aisera ChatBot is capable of fetching knowledge from ITService portal thus helping users to find a solution for their issue
Veronica E.
Aisera
Reviewed on Jan 10, 2025
Review provided by G2
What do you like best about the product?
Its a helpful tool for entrepreneurs like me.
What do you dislike about the product?
Nothing. I would love to recommend Aisera.
What problems is the product solving and how is that benefiting you?
Nothing. Its the best software to tests chatbots.
Computer Software
Great platform
Reviewed on Dec 24, 2024
Review provided by G2
What do you like best about the product?
ease to use, and customer support has been good, there lot of number of features to use.
What do you dislike about the product?
nothing so far, all the features are good.
What problems is the product solving and how is that benefiting you?
making it use for users
Monika k.
Aisera - AI driven platform
Reviewed on Dec 18, 2024
Review provided by G2
What do you like best about the product?
Aisera uses AI to deliver self - service solutions, such as chatbots and virtual agents that can effectively manage a wide range of consumer inquiries. this decreases reliance on human agents and saves operating expenses.
The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.
The platform offers consistent availability which is crucial for e-commerce enterprises who operate globally and have clients in several timezone.
What do you dislike about the product?
While the interface is simple, preparing Aisera for peak performance and training its AI models can be time- consuming
What problems is the product solving and how is that benefiting you?
Aisera is a strong solution for ecommerce organization aiming to improve customer service and streamline operations. while it takes careful setup and a strong training phase, its benefits in scalability, efficiency and cost saving make it a significant tool for mid sized to large e-commerce enterprises looking for growth and customer happiness.