Overview

Aisera delivers an AI Voice Bot to resolve the most common questions received from your customers on first contact, reducing unnecessary wait time and delivering a natural life-like customer experience.

It can be customized to tailor-fit your organizational needs and is available around the clock providing customers with instant help. With Gen AI for Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).

Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AI Copilot, AI Voice Bot, AI Search and Aisera Assist

Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC

Features:

-Seamless Transition from Bot to Agent -Voice-Based Multichannel Support -Conversation Assist -Built-in Support for Multiple Languages

Please email info@aisera.com to discuss an AWS MP private offer.

Highlights

Reduce Contact Center Costs
Improve First Call Response (FCR)
Increase Agent Productivity

Details

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Aisera

Features and programs

Financing for AWS Marketplace purchases

AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.

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Pricing

AI Voice Bot

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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.

12-month contract (3)

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Dimension	Description	Cost/12 months
30 Day Trial	30 Day Trial upto 100 Units. Priced per units, e.g. server, VM, etc.	$0.00
Up to 500 units	Priced per units, e.g. network device,server, VM, application etc.	$1.00
Up to 1000 units	Priced per units, e.g. network device, server, VM, application etc.	$1.00

Vendor refund policy

Please contact for refund policy.

Legal

Vendor terms and conditions

Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .

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Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.

Usage information

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Delivery details

Software as a Service (SaaS)

SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

Resources

Vendor resources

Book a Demo

AI Voice Bot Product Page

Aisera is a Generative AI Leader in the IDC Conversational AI Report

Support

Vendor support

support@aisera.com https://aisera.com/contact/ https://support.aisera.com/hc/en-us

AWS infrastructure support

AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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Customer reviews

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Ratings and reviews

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64 external reviews

External reviews are sourced from G2 and are not included in the star rating for this product.

Eric S.

A Game-changer in AI Solutions

Reviewed on Jul 15, 2024

Review provided by G2

What do you like best about the product?

Ease of Implementation. We just did a release 2 and it was all seemless. Our Aisera technical team was very supportive and knowledgeable in their product that the implementation went very smoothly.

What do you dislike about the product?

Nothing so far. Aisera team has been very supported.

What problems is the product solving and how is that benefiting you?

Lack of 24/7 support. Lack of universal bot requires the service desk to run manual scripts to solve the issues/tickets.

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Pharmaceuticals

Fostering a symbiotic relationship

Reviewed on Mar 21, 2024

Review provided by G2

What do you like best about the product?

Their collaboration efforts to ensure the client is successful

What do you dislike about the product?

Demand needs vs Resources to meet the demand of a very large and global organization that has a lot of demands

What problems is the product solving and how is that benefiting you?

It solved our cultural issue with refusing to self service. We have now been able to reverse the trend which has significat cost savings to the support entity.

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Saad S.

Decent option

Reviewed on Mar 15, 2024

Review provided by G2

What do you like best about the product?

Highly customizable integrations with Servicenow

What do you dislike about the product?

Support ticket wait times. Team has difficulty with reporting since integrating openai

What problems is the product solving and how is that benefiting you?

Aisera can help users answer a plethora of IT and HR related questions

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Computer Software

Great conversational AI bot in the market

Reviewed on Jan 31, 2024

Review provided by G2

What do you like best about the product?

Interacts with users and understands the queries very promptly. Seamless and easy to implement this bot on the channels. Aisera bot will reduce human intervention for simple issues using bots knowledge (acquired from historical data and Knowledge articles) and resolves them, this way we can efficiently use support analysts to work on real problems.

What do you dislike about the product?

Lack of documentation/training to individuals

What problems is the product solving and how is that benefiting you?

act as a helpdesk agent and respond to user queries faster

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Information Technology and Services

Elevating Service: Aisera's AI Solution Exceeding Expectations

Reviewed on Jan 22, 2024

Review provided by G2

What do you like best about the product?

Aisera elevates efficiency with its seamless AI solutions, delivering unparalleled customer service and operational excellence for a transformative experience.

What do you dislike about the product?

While Aisera excels in many areas, occasional adjustments may be needed for specific organizational needs. Some users may experience a learning curve, requiring additional support during initial implementation. Overall, these considerations are minor in comparison to the platform's substantial benefits.

What problems is the product solving and how is that benefiting you?

Aisera is helping us address key business objectives, focusing on optimizing customer service and operational efficiency. Its AI solutions are tailored to enhance the customer journey and elevate the overall performance of our MSP service organization.

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