Sold by: Automation Anywhere, Inc.
Deployed on AWS
Digital and Voice-based Self-Service for Superior Support Experience
4.4
Overview
Aisera delivers an AI Voice Bot to resolve the most common questions received from your customers on first contact, reducing unnecessary wait time and delivering a natural life-like customer experience.
It can be customized to tailor-fit your organizational needs and is available around the clock providing customers with instant help. With Gen AI for Contact Center, improve and scale your customer interactions while maintaining a high level of customer satisfaction (CSAT).
Aisera uses AWS cloud computing and infrastructure to operate our SaaS offerings of AI Copilot, AI Voice Bot, AI Search and Aisera Assist
Together with AWS, Aisera offers enterprise flexible deployment models that include hosted SaaS and private VPC
Features:
-Seamless Transition from Bot to Agent -Voice-Based Multichannel Support -Conversation Assist -Built-in Support for Multiple Languages
Please email info@aisera.com to discuss an AWS MP private offer.
Highlights
- Reduce Contact Center Costs
- Improve First Call Response (FCR)
- Increase Agent Productivity
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
30 Day Trial | 30 Day Trial upto 100 Units. Priced per units, e.g. server, VM, etc. | $0.00 |
Up to 500 units | Priced per units, e.g. network device,server, VM, application etc. | $1.00 |
Up to 1000 units | Priced per units, e.g. network device, server, VM, application etc. | $1.00 |
Dimensions summary
You buy AI Voice Bot as a contract priced by units, such as servers, VMs, applications, or network devices. Three options scale by unit volume. The 30 Day Trial covers up to 100 units, letting you test before committing. The next option covers up to 500 units, and the following one covers up to 1000 units. Pick the tier that matches your expected unit count. As your unit needs grow, you move to the option that supports the higher volume. Each tier bundles the same voice bot capability, differing only by the number of units covered.
Top-of-mind questions for buyers
A unit can be a server, virtual machine, application, or network device, as noted in the pricing table. You count each of these items separately toward your total. Pick the tier that matches the number of units you plan to run.
Each tier covers a fixed ceiling: the trial covers up to 100 units, and the paid options cover up to 500 or up to 1000 units. If you outgrow your tier, you move to the option that supports the higher unit count. The change is not automatic.
Yes. Each tier delivers the same voice bot capability, including natural-language call handling, bot-to-agent handoff, multilingual support, and integration with existing contact center systems. The tiers differ only in the number of units they cover, not in features.
aisera.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
PRASHANT G.
User-Friendly and Easy to Adopt, with Great AI Features
Reviewed on Apr 21, 2026
Review provided by G2
What do you like best about the product?
Use of LLM Models and integration of the same in Multi Agent Mode
What do you dislike about the product?
Work on more in person support rather offline
What problems is the product solving and how is that benefiting you?
Aisera solves the problem of inefficient, manual and slow employee/customer support by providing an Agentic AI platform that automates resolutions rather than just answering questions.
Problems Aisera Solves:
1. High Vilume of Repetitive Tickets
2. Slow Mean Time to Resolution (MTTR)
3. 24/7 Support Demands
Key Benefits of Aisera:
1. Auto-Resolution of Tickets (65% - 80%)
2. Increased Productivity
3. Improved Employee/Customer Satisfaction (CSAT)
Problems Aisera Solves:
1. High Vilume of Repetitive Tickets
2. Slow Mean Time to Resolution (MTTR)
3. 24/7 Support Demands
Key Benefits of Aisera:
1. Auto-Resolution of Tickets (65% - 80%)
2. Increased Productivity
3. Improved Employee/Customer Satisfaction (CSAT)
sheetal m.
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Jasmine A.
Great
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems
Kshitij G.
Aisera Review after long usage
Reviewed on Aug 21, 2025
Review provided by G2
What do you like best about the product?
I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
What do you dislike about the product?
The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
What problems is the product solving and how is that benefiting you?
Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.
Melissa G.
AI Agent Platform
Reviewed on Aug 14, 2025
Review provided by G2
What do you like best about the product?
I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
What do you dislike about the product?
As of now, I have no complaints about utilizing this platform.
What problems is the product solving and how is that benefiting you?
It helps retrieve information from any knowledge source with the ability to trigger actions concurrently for end-to-end task completion.