Overview
Comstice offers Amazon Connect SIP Connector to communicate between SIP networks and Amazon Connect. You can use your existing SIP Trunk and phone numbers and integrate them with your Amazon Connect instance. Comstice SIP Connector triggers a contact flow based on the called number it receives from the SIP Network. Amazon Connect instance can transfer the call back to the SIP network if needed.
You can also send the Amazon Connect call to SIP networks too. Comstice SIP Connector creates a SIP leg for your Amazon Connect call and merges both calls. Use Cases Bring Your Own Carrier IP-PBX Integration with AWS AI Services via Amazon Connect VoIP calls between IP-PBX and Amazon Connect users Sending Call Context Information using key value pairs on SIP Headers and Amazon Connect contact attributes Integrating physical SIP phones with Amazon Connect Phased Migration from Legacy Contact Center to Amazon Connect Integrate Third-Party AI Voice Bots with Amazon Connect Comstice NonCCP Mobile Softphone App for Amazon Connect ASR/TTS for On-Premises Contact Centers Amazon Connect as a Backup or Emergency Contact Center for Third-Party Contact Centers Amazon Connect Voice Federation Comstice Dialplan Manager
Highlights
- No Number Portability Needed; Terminate your existing numbers in Amazon Connect as VoIP.
- Integrate third-party AI voice bots with your Amazon Connect Instance
- Integrate your on-premises contact centers with Amazon Connect for self-service automation, generative AI and conversational AI bots.
Details
Pricing
Free trial
Dimension | Description | Cost/month |
|---|---|---|
5-Channel Subscription, Simplex | 5-Channe SIP Connector Subscription, Simplex | $489.00 |
10-Channel Subscription, Simplex | 10-Channel SIP Connector Subscription, Simplex | $979.00 |
20-Channe Subscription, Simplex | 20-Channe SIP Connector Subscription, Simplex | $1,958.00 |
30-Channel Subscription, Simplex | 30-Channel Monthly SIP Connector Subscription, Simplex | $2,936.00 |
50-Channel Subscription, Simplex | 50-Channel SIP Connector Subscription, Simplex | $4,894.00 |
60-Channel Subscription, Simplex | 60-Channel SIP Connector Subscription, Simplex | $5,873.00 |
100-Channel Subscription | 100-Channel SIP Connector Subscription, Simplex | $9,788.00 |
5-Channel Subscr. HA | 5-Channel Monthly SIP Connector Subscription with high availability | $612.00 |
10-Channel Subscr. HA | 10-Channel SIP Connector Subscription with high availability | $1,223.00 |
20-Channel Subscr. HA | 20-Channel SIP Connector Subscription with high availability | $2,447.00 |
Vendor refund policy
Full refund if the proposed acceptance test plan can not be delivered within 60 business days.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
Break- fix Support provided 24/7. High availability server required for the priority support which is 1 hour response and 24 hour resolution if the issue is related to Comstice services. For any issues, please contact us from support@comstice.com or +1 713 929 3714
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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