Comstice offers enterprise telephony and customer service solutions integrating with Amazon Connect and other AWS services. Comstice solutions include; Amazon Connect mobile softphone, Amazon Connect Desktop Softphone, Amazon Connect SIP Connector, Amazon Connect Wallboard, Amazon Connect Reporting and Analytics, Amazon Connect Workforce Management (WFM) solutions. Comstice also offers three mobile apps compatible with Amazon Connect; Comstice Mobile Connect app, Comstice Wallboard Connect app, Comstice Quartz WFM app. These apps are available in Apple Appstore and Google Play store.
Amazon Connect SIP Connector helps to send SIP calls to Amazon Connect using Amazon Connect Webrtc Call APIs and triggers.a contact flow. It helps to use existing SIP phone numbers and send calls to Amazon Connect as VoIP. It also sends Amazon Connect calls to SIP. Comstice SIP Connector includes a SIP SBC, SIP Proxy, Audio Trascoder and Webrtc Gateway modules. Each service runs as Docker containers. You can run the solution on an EC2.
Easy to create real-time and daily dashboards for Amazon Connect, mobile app for the real-time and daily stats, real-time email and SMS alerts, cherry picking calls from queue, sticky desktop ticker app for the agents
Desktop client and a Webphone for Amazon Connect users with all the missing features, multiple skins for different user types, screen-pops, audio alerts and omnichannel support
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