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A Game-changer in AI Solutions
What do you like best about the product?
Ease of Implementation. We just did a release 2 and it was all seemless. Our Aisera technical team was very supportive and knowledgeable in their product that the implementation went very smoothly.
What do you dislike about the product?
Nothing so far. Aisera team has been very supported.
What problems is the product solving and how is that benefiting you?
Lack of 24/7 support. Lack of universal bot requires the service desk to run manual scripts to solve the issues/tickets.
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Great conversational AI bot in the market
What do you like best about the product?
Interacts with users and understands the queries very promptly. Seamless and easy to implement this bot on the channels. Aisera bot will reduce human intervention for simple issues using bots knowledge (acquired from historical data and Knowledge articles) and resolves them, this way we can efficiently use support analysts to work on real problems.
What do you dislike about the product?
Lack of documentation/training to individuals
What problems is the product solving and how is that benefiting you?
act as a helpdesk agent and respond to user queries faster
Ticket AI tool provides the best suggestions towards Case resolution
What do you like best about the product?
- It's amazingly accurate suggestions of knowledge articles related to the Case
- Accurate recommendations based on our tickets data categorizations
- Ability to auto-resolve tickets
- Accurate recommendations based on our tickets data categorizations
- Ability to auto-resolve tickets
What do you dislike about the product?
It's not a dislike, but being such an embedded tool, we fear that any customizations may not be incorporated into Aisera, which may cause failures, issues , inaccuracies.
What problems is the product solving and how is that benefiting you?
Aisera provides the suggestions and recommendations for technical issues submitted by customers, it uses the knowledge base that Snowflake has created for internal as well as customer reference.
works well when work flow is defined, gives accurate results
What do you like best about the product?
follows designed workflow very well. asks the right questions and shows the logs.
What do you dislike about the product?
if keywords are missing, then results are not as expected. need to tag all keywords in order to follow proposed work flow.
What problems is the product solving and how is that benefiting you?
helps with Network issues and points users to the right article. asks users the right questions and then points them to the article based on the issue the user faces.
Two Steps forward, One Step Back
What do you like best about the product?
Aisera is an excellent program for creating basic chatbot automation for our company. The program's ability to solve specific problems by itself is perfect for taking the stress off our backs.
What do you dislike about the product?
The only issue I have with Aisera is that the learning curve for building responses and validations is a little steeper than expected. There are several situations where the intuitive method of solving a problem isn't the standard method of solving the issue.
What problems is the product solving and how is that benefiting you?
Aisera is acting as the first interaction between our users and IT. The program is designed to interface with incoming users and help direct them towards where they need to submit information so that by the time it reaches the IT team, it's already been compartmentalized into a state that allows us to solve the issue quickly.
Revolutionizing Customer Suppport
What do you like best about the product?
Aisera’s Ticket AI has allowed our business to accurately categorize and prioritize support tickets. It routes tickets to agents based on the need for intervention or automatically educates the customer on self-service options. This has helped reduce our contact rate, response times and improved customer satisfaction. Aisera is an excellent customer support platform that delivers outstanding results.
What do you dislike about the product?
Aisera appears to have some limitations around natural language processing. Users may find that their inquiry wasn't fully understood or taken out of context, which results in incorrect responses.
What problems is the product solving and how is that benefiting you?
Aisera is helping with contact deflection, member education and self-service. Maintaining an up-to-date knowledge base is important to ensure Aisera’s dependency on accurate responses.
Finally an ML/AI tool thats not a black-box that puts you in control
What do you like best about the product?
Aisera's platform helped Gap Inc transform the way we support our employees. In just 6 weeks, we were able to onboard onto the tool and make an impact on day one. With their fantastic support team's guidance, we empowered our internal teams to put the tool to work precisely to meet our business needs. For any enterprise looking to transform their support models, this is a great investment.
What do you dislike about the product?
I wish it was easier to understand how we could put other parts of their platform to work for our business. It would be great to have more accessible demo and staging environments.
What problems is the product solving and how is that benefiting you?
Aisera helped us transform our internal employee support needs. Their platform has allowed us to provide a self-service support model that has reduced the number of support tickets submitted by employees. Also, we have used the tool as a proactive outbound communication tool that has helped us accomplish critical automated processes resulting in huge savings across the business.
Aisera has helped bring my Service Desk into the Chatbot/AI era
What do you like best about the product?
While we are still in the progress of having our Chatbot integrated into our systems, I can sure speak to the Aisera onboarding team being very friendly and, of course, ready to support us on our journey toward having our Chatbot and Conversational AI integrated!
What do you dislike about the product?
I haven't run into anything I dislike. From the start of our journey, the Aisera team (Sales, Engineers,Leadership) have all been accommodating.
What problems is the product solving and how is that benefiting you?
Currently, our Service Desk group could use at least two additional team members. Aisera is solving this by providing a conversational AI and chatbot that will be the team's first line of response with our End User Community. This will also provide the team more time to focus on more critical issues requiring a "human touch" and allow the Chatbot to assist our End Users with tasks that can be done via walk through guides, etc.
Very good chatbot and automation tool
What do you like best about the product?
It is a good chatbot which is customisable to our requirements and is being used by various departments like HR and IT. Many of the processes are automated using the flows on Aisera.
What do you dislike about the product?
I wish it could be easy to learn and be less dependent on support
What problems is the product solving and how is that benefiting you?
Raising incidents, providing kbs to users and some self service things like password reset.
Aisera is surpassed our expectations!
What do you like best about the product?
We chose Aisera because they can directly integrate with our backend and create workflows that we currently have to do manually. Our main goal is ticket deflection, and to make that work, we require both knowledge-based search and backend integration. Aisera's team has been extremely helpful and a joy to work with. We initially thought launching a chatbot would be a heavy lift for our team. However, we are happy to say that the team at Aisera has worked with us weekly from the very beginning to make this process as smooth as possible. They have been very helpful and attentive to our needs throughout. Kudos to Vasudha and Balaji for that!
What do you dislike about the product?
Not much to add here! My only comment is that adding intents to new help center articles could/should be a bit easier. While I do understand we have a niche product, setting up the intents required a lot of testing between both of our teams. This is something I brought up to the team and we will work on together.
What problems is the product solving and how is that benefiting you?
Ticket deflection: helps us provide a more self-serve experience to our users while allowing our team to focus time and energy on less manual tasks and more complex situations.
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