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Fostering a symbiotic relationship
What do you like best about the product?
Their collaboration efforts to ensure the client is successful
What do you dislike about the product?
Demand needs vs Resources to meet the demand of a very large and global organization that has a lot of demands
What problems is the product solving and how is that benefiting you?
It solved our cultural issue with refusing to self service. We have now been able to reverse the trend which has significat cost savings to the support entity.
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Decent option
What do you like best about the product?
Highly customizable integrations with Servicenow
What do you dislike about the product?
Support ticket wait times. Team has difficulty with reporting since integrating openai
What problems is the product solving and how is that benefiting you?
Aisera can help users answer a plethora of IT and HR related questions
Amazing People
What do you like best about the product?
Ease of implemetnion was quick and easy. Aisera team is quick to resolve issues when one arises. Made automation an easy task.
What do you dislike about the product?
A few minor bugs in the AI Bot. However the team was quick to respond to the issues
What problems is the product solving and how is that benefiting you?
Automation on adding AD groups, self service password resets.
Great conversational AI bot in the market
What do you like best about the product?
Interacts with users and understands the queries very promptly. Seamless and easy to implement this bot on the channels. Aisera bot will reduce human intervention for simple issues using bots knowledge (acquired from historical data and Knowledge articles) and resolves them, this way we can efficiently use support analysts to work on real problems.
What do you dislike about the product?
Lack of documentation/training to individuals
What problems is the product solving and how is that benefiting you?
act as a helpdesk agent and respond to user queries faster
Elevating Service: Aisera's AI Solution Exceeding Expectations
What do you like best about the product?
Aisera elevates efficiency with its seamless AI solutions, delivering unparalleled customer service and operational excellence for a transformative experience.
What do you dislike about the product?
While Aisera excels in many areas, occasional adjustments may be needed for specific organizational needs. Some users may experience a learning curve, requiring additional support during initial implementation. Overall, these considerations are minor in comparison to the platform's substantial benefits.
What problems is the product solving and how is that benefiting you?
Aisera is helping us address key business objectives, focusing on optimizing customer service and operational efficiency. Its AI solutions are tailored to enhance the customer journey and elevate the overall performance of our MSP service organization.
Excellent overall experience with Aisera
What do you like best about the product?
From the initial discussions to the actual implementation, the entire process has gone very smoothly. They have great management and implementation teams, very knowledgeable and responsive to our needs.
What do you dislike about the product?
We are in the early stages and still working on the Chatbot learning our applications and infrastructure. So far, there is nothing in particular that I dislike about Aisera.
What problems is the product solving and how is that benefiting you?
Our goal is to reduce the number of support calls and tickets our Support Center receives on a daily basis and improve user interaction with our technical support. We expect the Bot to handle most user requests and IT-related questions quickly and efficiently.
Aisera - An Easy-To-Use Chat Bot!
What do you like best about the product?
Aisera really makes it easy for our end users to comminucate with the bot. Other chat bots can be rigid with phrasing or options, but Aisera makes it easy to fill out our bot with useful information. Customizing it is easy once you get the hang of it, and their customer liasons will help a lot if you need it.
What do you dislike about the product?
No real downsides are coming to mind. No major roadblocks have been encountered.
What problems is the product solving and how is that benefiting you?
Many of our users aren't tech-savvy, so they have a hard time articulating their issues.
We were able to use Aisera to help users discern what their problems are, and provide self-service documentation that can solve the issue.
This results in most chatters not contacting the Service Desk for further help, and frees up more resources for people with bigger issues.
We were able to use Aisera to help users discern what their problems are, and provide self-service documentation that can solve the issue.
This results in most chatters not contacting the Service Desk for further help, and frees up more resources for people with bigger issues.
Aiera Experience
What do you like best about the product?
I love how friendly and accomodating everyone at Aisera is. They are always there to hear our concerns and address them immediately. They are very easy to work with. I love that they have such a sense of urgency on everything. Aisera is a great platform that I enjoy working with. The system will be used frequently and so it has been very important to have it just right and have all the amazing features that we need within this integration. I am beyond excited about the work with Aisera.
What do you dislike about the product?
I do not have a single complaint about Aisera. They are absolutely amazing to work with.
What problems is the product solving and how is that benefiting you?
They are helping to get our Chatbot Integrated and to get the Self Service part of the bot set up so that users are getting answers to their questions right then and there.
So far the experience has been great...the analytics that the tool provides is extremely helpful.
What do you like best about the product?
The ease of looking at the dashboards to gain insights on how we are achieving strong customer experience.
What do you dislike about the product?
I would love it if there was some kind of formal training / certification process.
What problems is the product solving and how is that benefiting you?
Aisera is helping us answer questions automatically as we field thousands of IT related requests daily.
Powerful AI Tool
What do you like best about the product?
There are numerous built-in features and integrations suitable to an IT organization. Very flexible tool!
What do you dislike about the product?
The Aisera admin UI can further be enhanced
What problems is the product solving and how is that benefiting you?
Aisera helped deflect common IT requests by enhancing the self service portal with an interactive chatbot
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