AI Voice Bot
AiseraReviews from AWS customer
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Aisera Supercharges Productivity and Automation Effortlessly
What do you like best about the product?
We have used Aisera in our business for automation purpose and the platform has been very capable. With the tool, our business has drastically reduced cost of operations thanks to ease of automation - Aisera makes it easy to automate tasks and business processes.
We've been to up productivity by up to 35% thanks to streamlined workflows and self-service option that is available 24/7.
With Aisera, we're able to monitor and analyze issues before they can cause outages among other issues and solve them on-time - we have problems proactively.
I also like Aisera comes with amazing security features.
We've been to up productivity by up to 35% thanks to streamlined workflows and self-service option that is available 24/7.
With Aisera, we're able to monitor and analyze issues before they can cause outages among other issues and solve them on-time - we have problems proactively.
I also like Aisera comes with amazing security features.
What do you dislike about the product?
Aisera has always worked - everything is in place and has never been troublesome.
What problems is the product solving and how is that benefiting you?
The software makes automating customer service with its multiple AI capabilities including voice assistants and AI agents. We have enhanced productivity and thanks to customer automation, our customers also have an amazing experience.
AI-Powered Support That Transforms Customer Experience
What do you like best about the product?
We have been using Aisera to enhance customer experience and by far it has delivered. I like that it is AI powered and it offers AI agents and helps in automating tasks for smooth operations.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
With the tool, I like that it offers 24/7 self-service support and is capable of handling repetitive requests automatically thanks t AI integration.
The AI assistants helps boost human agents as they can focus only unique cases and leave the common and obvious issues to AI - customers has an option of escalating issues to human agents in cases of dissatisfaction.
Finally, I also like ease of making decisions as the tool analyzes lots of data and produces actionable insights in form of reports.
What do you dislike about the product?
Aisera has been awesome and has helped is better customer support. No single feature has failed. It is an awesome solution.
What problems is the product solving and how is that benefiting you?
We use Aisera in our customer support needs and it works well thanks to inclusion of AI features including AI agents, availability of 24/7 self-service and AI voice assistants. All these features ensures we meet customer needs easily thus ensuring they have a positive experience.
Automated Support Program with AI Agentic Facilitation
What do you like best about the product?
Aisera plays a committed role for setting up a library that includes specialized information and agents, including Finance, HR, IT, among others
The program combines conversational AI with successful workflow automation, that deals with incidents response and ensure there is approvals
Aisera has diverse channel support, which supports different languages and ensure easy performance when dealing with large valued cases
The program combines conversational AI with successful workflow automation, that deals with incidents response and ensure there is approvals
Aisera has diverse channel support, which supports different languages and ensure easy performance when dealing with large valued cases
What do you dislike about the product?
Aisera demands extra tuning, which needs manual engagement to ensure smooth knowledge update
The price for Aisera is quite opaque, and this makes it hard to budget for the app
The price for Aisera is quite opaque, and this makes it hard to budget for the app
What problems is the product solving and how is that benefiting you?
We work with Aisera for routine customer help desk, and this eliminates human capital, and free most of business costs
The program has easy knowledge retrieval capabilities, which makes it easy for customers to find answers
The program provides diverse solutions including details for Finance, HR, and IT
The program has easy knowledge retrieval capabilities, which makes it easy for customers to find answers
The program provides diverse solutions including details for Finance, HR, and IT
Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up
What do you like best about the product?
Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others
The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions
What do you dislike about the product?
Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining
To firms with financial problems, the cost for running Aisera is not too basic
To firms with financial problems, the cost for running Aisera is not too basic
What problems is the product solving and how is that benefiting you?
We use Aisera to automate tasks that occurs often and that requires customization to meet personalized needs
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
We get instant self service solutions from the app, without the hassle of human agent
The systematic automation ensure employees are constantly working towards other responsibilities other than the automated ones
The customer satisfaction levels have significantly improved due to timely
Great
What do you like best about the product?
I love the way it has a nice interfaces b
What do you dislike about the product?
I liked everything about it it is so good
What problems is the product solving and how is that benefiting you?
A lot for problems
Perfect Side of Aisera and the Limitations that makes it Inefficient
What do you like best about the product?
Aisera is impeccable in integration of various AI systems, which automates various tasks
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
The software has a generative AI support, that enables accurate awareness
The software has accelerated multiple workflows, which ensure no manual coordination
The support is multilingual, operational 24/7 for personalized help or communication
What do you dislike about the product?
Aisera demands a dedicated internal support, which makes our budgets high
Setting up Aisera has some complications
The pricing plan is opaque and challenging
Setting up Aisera has some complications
The pricing plan is opaque and challenging
What problems is the product solving and how is that benefiting you?
Aisera is impressive in handling several needs that challenge our modern day operations through AI support
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
We streamline our operations including Finance, Marketing, IT and customer service options using Aisera
The challenge of repetitive tasks is something that Aisera has fully embraced
We get high value customer service to our clusing Aisera
Aisera Review after long usage
What do you like best about the product?
I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent.
What do you dislike about the product?
The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time.
What problems is the product solving and how is that benefiting you?
Aisera is helping reduce repetitive IT and HR support requests by giving employees an AI-powered self-service option. Many common issues get resolved instantly without waiting for an agent, which saves time, lowers ticket volume, and improves overall productivity for both employees and support teams.
AI Agent Platform
What do you like best about the product?
I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months.
What do you dislike about the product?
As of now, I have no complaints about utilizing this platform.
What problems is the product solving and how is that benefiting you?
It helps retrieve information from any knowledge source with the ability to trigger actions concurrently for end-to-end task completion.
Aisera Agentic AI: AI you can rely on.
What do you like best about the product?
What I like best about Aisera is how seamless it makes the whole support and service experience. It feels less like a traditional ticketing system and more like having a smart, always-available teammate who can handle the routine stuff instantly and still learn from every interaction. I admire how it blends AI with a real understanding of how people work—it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter.
What do you dislike about the product?
Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit of setup and you’re constantly tweaking things to keep it working the way you want. Their customer support can be a bit slow, which is annoying when you hit a problem. Plus, the pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront. It’s a great tool if you’ve got complex needs, but it can feel like a lot to manage (and pay for).
What problems is the product solving and how is that benefiting you?
Aisera automates routine IT and support tasks, freeing a data analyst from constant interruptions. It quickly provides answers, documentation, and even code snippets, helping speed up Python development. With integrations and instant alerts, it reduces context switching and keeps workflows smooth. Overall, it makes coding and data analysis faster, easier, and more focused.
Helps us handle support faster and better
What do you like best about the product?
It’s made a real difference in how quickly we can respond to requests. The virtual assistant understands most questions really well and points people to the right answers without involving the helpdesk every time. Integrations with tools we already use, like ServiceNow and Slack, were smooth, and the reporting gives us a good idea of where we can improve.
What do you dislike about the product?
Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’s also on the pricier side if you’re in a smaller company.
What problems is the product solving and how is that benefiting you?
Aisera is helping us handle repetitive IT support requests without always needing a human agent. Password resets, software access requests, and basic troubleshooting are resolved faster through the AI agent, which frees up our support team to focus on complex issues. This has reduced ticket backlog, improved response times, and made the overall experience smoother for end users.
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