Sold by: Arctic Wolf
Speed matters when it comes to a cyber attack. The Arctic Wolf JumpStart Retainer combines a prioritized response time with IR planning, incident runbooks, and preferred rates to our insurance-approved IR team.
4.7
Overview
Prepare for the worst-case scenario with a proven IR plan, battle-tested incident runbooks, and prioritized access to a full-service incident response team. In todays climate, organizations must be ready and able to respond to severe cyber attacks. With the Arctic Wolf JumpStart Retainer, you will receive prioritized access to a full-service and insurance-approved IR team within four hours. We will also help prepare you for any type of cyber incident with incident specific runbooks and a battle-tested IR planner that was built by our IR experts. Best of all, you will receive best-in-class hourly rates without needing to pre-pay for a minimum number of hours.
Highlights
- Insurance-Approved - Trusted partner on more than 30 insurance panels around the globe - Receive high quality IR services that will be approved by your insurance provider
- Single Source of Truth - Securely store your IR planning documents in an off-network portal that multiple team members can access during an emergency
- Discounted Hourly Rates - Receive a preferred hourly rate on emergency IR services as well as a free complimentary scoping call
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Arctic Wolf Jumpstart Retainer | 1-hour SLA, IR planning and preferred rates to access our IR team. | $6,000.00 |
Vendor refund policy
Please contact seller for refund details.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
All Arctic Wolf customers will be given access to a customer portal and will have access to a 24/7/365 support line for security incidents. Named resources will also be assigned as primary POC and will be accessible. cjshelp@arcticwolf.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Arctic Wolf Managed Detection and Response (MDR) provides 24x7 monitoring of your networks, endpoints, and cloud environments to help you detect, respond, and recover from modern cyber attacks.
The Threat Scanner lets organizations scan their public facing IPs and domains. Each scan finds the most active, claim causing vulnerabilities, identified as the root point of compromise in previous cyber incidents or deemed highly exploitable through our threat intelligence division, Arctic Wolf labs.
This offering includes access to a secure portal to run our proprietary scan. A team of security experts will reach out within 72 hours to guide you through the process and results. Customer may scan up 2048 IP Addresses or Domains, on 5 separate occasions.
Arctic Wolf Managed Risk enables you to discover, assess, and harden your environment against digital risks by contextualizing your attack surface coverage across your networks, endpoints, and cloud environments.
The Arctic Wolf Incident360 Retainer combines incident readiness with end-to-end incident coverage from an insurance-approved IR team. Customers can rest easy knowing that no matter the incident type, they will receive the remediation and recovery support that they need to get back to business as quickly as possible.
Customer reviews
T I.
Keeps Us Secure with Proactive Suspicious Activity Alerts
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
They help keep us secure, and they alert us if they ever notice anything suspicious.
What do you dislike about the product?
At the moment, there’s nothing I can think of that I dislike.
What problems is the product solving and how is that benefiting you?
Cybersecurity is important to us, and it helps to have someone monitoring our network 24/7.
Kelly S.
Used to be too expensive, but now we love it
Reviewed on Apr 23, 2026
Review provided by G2
What do you like best about the product?
That it is connected to data sources relevant to our organizations overall security
What do you dislike about the product?
I have had trouble connecting with them for my account reviews
What problems is the product solving and how is that benefiting you?
Watching our network, and reporting suspicious activity
Kris I.
Arctic Wolf: Amazing Team, Constant Innovation, and Peace of Mind 24x7
Reviewed on Apr 17, 2026
Review provided by G2
What do you like best about the product?
Aside from the amazing service they provide, the people are what I like best. The people are key to the product and to the service they deliver to customers. Everyone is there to help, open to questions, and never missing in action the way some vendors tend to be.
Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.
We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it.
Another big plus is that the product/service is constantly advancing instead of staying stagnant. Every day we see a new feature, an improvement, or some kind of advancement. The addition of AI to help assist our local SOC is very valuable and allows SOC members to learn from and digest the information being collected. The integrations available to ensure you have full coverage also give peace of mind.
We constantly hear from leadership all the way down to application owners how much it helps them sleep at night knowing the great Arctic Wolf team is monitoring everything 24x7. The user interface has improved so much over the last year, with the goal of providing one pane of glass for teams. These advancements, along with the ease of use of the portal, have proven very beneficial. Overall, the product meets our performance expectations, and it’s easy to show ROI to leadership who have invested in it.
What do you dislike about the product?
I have nothing negative to say about Arctic Wolf. Any time we ran into challenges, the entire AW team—from the CEOs down to the front-line staff—was engaged and willing to help. Many times, we had ad-hoc calls with AW leadership to make sure our issues were resolved and that lessons learned were captured.
The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal.
The one downside is that it sometimes feels like more features are being added that require additional cost to take advantage of those services. When a customer invests in a company as an MSSP at a significant cost, it can be discouraging when new features are released that feel like they should have been included in the overall bundle customers purchased from the start. As more à la carte items sit outside the bundle, it starts to push us toward looking for a true full-package deal.
What problems is the product solving and how is that benefiting you?
The biggest problem they solve is letting teams sleep at night, knowing there’s coverage outside normal working hours. Another key benefit is that it becomes the central source of truth for logs and alerts, so team members can focus on what matters most, what delivers the best bang for the dollar, and how to support the local team along the way.
Information Technology and Services
Arctic Wolf: A Force Multiplier for Small Security Teams
Reviewed on Apr 01, 2026
Review provided by G2
What do you like best about the product?
Arctic Wolf has been a force-multiplier for me and my small security team. I don't have the headcount or coverage that AW provides and we've consolidated several tools into them. It's been really good for us.
What do you dislike about the product?
No dislikes that i can think of. Overall, they have been very responsive and helpful
What problems is the product solving and how is that benefiting you?
24/7 visibility and security event investigations. Vulnerability scanning and overall security service provider.
Food & Beverages
Low Cost, Excellent Value
Reviewed on Jan 27, 2026
Review provided by G2
What do you like best about the product?
Low cost and an excellent value. Very responsive to any event
What do you dislike about the product?
Can't say a lot about dislikes, Arctic Wolf is a great product.
What problems is the product solving and how is that benefiting you?
They help us monitor our cybersecurity across the entire company