Overview
All Khoros solutions are powered by AWS, integrate with Amazon Connect, and use other AWS services like Lex. These solutions are seamlessly integrated with one another and with hundreds of other business critical systems like CRM and WFM tools.
Khoros Communities: Our 20 year track record of innovation in brand owned communities extended even further with the launch of a revolutionary, next generation of the Khoros Communities solution. This new version provides powerful new tools to design and manage your community, create more engaging member experiences, and integrate the community more fully into your digital ecosystem.
Digital Contact Center: The Khoros Contact Center offering blends three modes of contact center communication - voice, synchronous chat, and asynchronous messaging in one unified desktop for consistent customer and agent experiences. More than 30 channels including AC Voice, Chat, Web & In App Messaging, Social, 3rd Party, Email, SMS, Reviews and more. Pre-built workflows for voice/synchronous/asynchronous agent mode for high throughput and flexible capacity. Deployment ready Secure PCI compliant forms delivery. Low code, no code configuration for fast deployments and channel expansion.
Social Media Management: Khoros Social Media Management (SMM) allows for brands to scale their interactions across all channels for consistent engagement in outbound and inbound, paid and organic, across the entire customer journey. Khoros robust but intuitive governance and compliance tools allows for detailed reporting that enterprises require, with tools like single sign on to allow for seamless integration. Partners from CRM, Social Listening, Employee Advocacy and more can all leverage the rapid time to value, scalability, and customization of a brand's engagement on social media.
Contact marketplace@khoros.com to be connected with a product specialist for a demo and pricing details. Learn more about how AWS & Khoros can work together for your customers at khoros.com/aws. Khoros utilizes AWS Private Offers to extend deal terms once agreed upon. For private offers you can customize End User License Agreements for each deal.
Highlights
- Digital Channels are growing in both number and reach. The pandemic difficulties only increased the pace of change. Brands are quickly moving from digital too, towards digital first, and striving towards a channeless integrated customer experience.
- With all the ways to be connected with those around the world, customers are craving community. 62% of millennials and 74% of Gen Z state that they are more likely to become brand loyal if a company engages with them, sincerely, on social media.
- Expectations are rapidly changing, customers want connection across their journey with a brand. Khoros offers a unique combination CX: 1:1, 1:many, and many:many touchpoints in our AI powered platform.
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/12 months |
|---|---|---|
Digital Contact Center | DCC Solution w/User Seats, integrations w/ Connect & digital channels | $0.00 |
CX Insights & Analytics | Customer Experience Insights offers detailed conversational analytics | $0.00 |
Social Media Management | Khoros SMM allows you to plan, publish, and monitor you band on social | $0.00 |
The following dimensions are not included in the contract terms, which will be charged based on your usage.
Dimension | Cost/unit |
|---|---|
Per unit overage of the contractually agreed upon amount | $0.01 |
Vendor refund policy
Refer to End User License Agreement
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Technical Support available 24x7x365 leveraging our Khoros Community Atlas. Additional support includes one-on-one coaching and proactive expert guidance to realize the value from your Khoros Omni-channel Platform products. Additional support is available based on a Customer's purchased level. Feel free to reach our Support team at: support@khoros.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Awesome experience
Very helpful and easy to use
Khoros Service User Experience
It was a good thoughtful experience
A tool for efficient Customer Support
Khoros routes tickets and queries effectivly. It also suggests reps some responses. Also, team collaboration is easy on it.