A tool for efficient Customer Support
What do you like best about the product?
Many time in customer service rep receive a task that is not related or the rep is not aware about it. This happens because the the issue is not routed correctly. Khoros uses AI technology to route the issue. It also suggest reps some basic responses. Sometimes it can even handle repitative tasks. Isn't it amazing!!!?
What do you dislike about the product?
Very High Prices,Hard to understand and use. We had to train new people a lot.
What problems is the product solving and how is that benefiting you?
We were using it as a Customer Support Platform, to receive customer queries from all the different sites/channels to 1 single platform to improve our the efficiency of our customer service.
Khoros routes tickets and queries effectivly. It also suggests reps some responses. Also, team collaboration is easy on it.
Khoros routes tickets and queries effectivly. It also suggests reps some responses. Also, team collaboration is easy on it.
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