Sold by: ReFrame Solutions
ReFrame Engage is a customer engagement solution that enables organizations to connect with their customers anytime, anywhere, while providing the best customer experience.
Overview
ReFrame Engage is a Customer Engagement solution that enables organizations to connect with their customers anytime, anywhere while providing the best customer experience. The solution empowers employees with faster, always-connected features like; 2-Way Text Messaging, Call Center, Video Conference, Broadcast Messaging, Email, and Advanced Appointment Scheduling, all accessible within a robust Customer Record Management. The system can integrate your Outlook and GMail calendar along with Zoom, Teams, and Google Meet, making it simple to connect with your customers.
The ReFrame Engage enterprise-grade platform allows the flexibility to connect with your customers directly from the application, removing the burden of landlines and cell phone usage. ReFrame Engage offers 2-Way Text Messaging using AWS pinpoint and Video conference services whether you want to use your own conference provider or Reframe. The Advanced Calendar and Appointment Scheduling studio allow your customers to schedule an appointment for any services you offer. The systems can auto-assign staff to certain appointment types, connect video conference links such as Zoom, Teams, and Google Meet, and send personalized links to your customers for easy bookings. The system supports group appointments and offers an automated round-robin function for the next available staff. The solution ties this together with our robust Customer Record Management console by keeping records, transactions, communications, documents, correspondence, notes, forms, and reports for each customer and your engagement.
The ReFrame Engage solution solves problems by offering robust integrations with multiple internal systems and applications. We work with each customer to understand their unique integration requirements by providing standard APIs or custom integrations. The ReFrame configuration panel allows your company to take control of your content and information and make changes on the fly. Customer branding, user roles and management, location and department management, history archive, configurable templates for email, text, and notifications, time zone management, reporting dashboard, and dynamic report generator for all transactions and communications within the customer record are just some of the unique features of the system.
The Frame Engage solution is ideal for any organization or agency looking to streamline and improve customer engagement and touchpoints with customers. The system is a SaaS multi-tenant solution offering flexibility for multiple divisions or locations. The solution provides an easy onboarding experience for all customers. The administration console includes 100% configuration, branding, confirmation, and message templates you can control yourself without hassle. Through your onboarding engagement with ReFrame, you will have a dedicated customer engagement manager to take you through the step-by-step process of configuring and setting up your system.
The solution empowers your employees with faster, always-connected, continuous collaboration built for the hybrid work world of today with multi-experience collaboration that crosses devices, touchpoints, and modalities.
ReFrame Engage offers enterprise custom packages and private offers. Contact connect@reframesolutions.com or Sandy Schroeder at sandys@reframesolutions.com for more information.
Visit our website <www.reframesolutions.com >
Highlights
- Empower employees with faster, always-connected features like; 2-way text messaging, internet calling, video conference, broadcast messaging, email, and an advanced appointment scheduling with Outlook, Gmail, Zoom, Teams, and Google Meet integration all accessible within a single user interface with an easy-to-use CRM-lite.
- The ReFrame Engage Advanced Calendar, and Appointment Booking Center allows your customers to schedule an appointment for any services you offer. The systems can link staff to certain appointment types, link your video conference, and post a personalized staff link to your customers for easy bookings. The solution ties this together with our robust CRM console by keeping records, communications, documents, correspondence, notes, forms, and reports for each customer and your engagement with the
- Built-in security and compliance ensure protection of your data, including multi-level user permissions that exceed the highest security standards without compromising user experience.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
Engage Enterprise | Unlimited Users, 4,000 appts, 35,000 2-way text, 1,000 calling minus. | $1,000.00 |
Dimensions summary
You buy one contract package called Engage Enterprise. It bundles four usage allowances into a single plan: unlimited users, 4,000 appointments, 35,000 two-way text messages, and 1,000 calling minutes. These allowances come together as one fixed offering, not as separate add-ons you select individually. The plan supports scheduling, messaging, and CRM functions for customer and constituent engagement. Because this is the only Marketplace option, you commit to the full bundle under one contract rather than scaling each allowance separately.
Top-of-mind questions for buyers
One appointment is a single scheduled engagement you book through the scheduling studio. This includes personal bookings, group bookings, parent-teacher conferences, and interventions. Each confirmed booking draws down one from your 4,000-appointment allowance during the contract term.
The text allowance covers two-way SMS messages, where both you and your contacts send and receive replies. The 1,000 calling minutes cover voice or internet call time separately. These two allowances meter different activities and draw down independently against their own limits.
Yes. You can add any number of user accounts at no extra allowance cost. Adding staff does not consume appointments, texts, or minutes. Those three allowances are only drawn down by actual scheduling, messaging, and calling activity, regardless of how many users you have.
reframeengage.com
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Refunds will be provided upon 30 days' notice. If purchased online, you may opt to cancel your subscription at any time.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Email Support, Phone Support, Chat Support, Technical Support, Customer Engagement Manager connect@reframesolutions.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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