Comprehensive softphone as a desktop client and a webphone with configurable user skins, integrations with phone contacts, call logs with callback options, supervisor console, Caller Name display on incoming calls, call result codes.

Amazon Connect Desktop Softphone and Webphone offer seamless agent and enterprise telephony user experience. Desktop Softphone is a thick client you can install and run on your PC. Mac or Linux. Webphone is a webrtc phone which runs on the web browsers.

Using Amazon Connect Softphone, other enterprise telephony users can benefit from Amazon Connect as well.

Benefits

• Migrate entire organization to Amazon Connect for voice and chat communications on the mobile and the desktop
• Use Amazon Connect as a replacement to your IP PBX or other cloud telephony services.
• Improve customer service agent experience with all the missing features.
• Omnichannel client application for voice, chat and tasks
• Maximum data privacy and security by running the solution on your own AWS EC2 account or VPC.

Features

• User to user VoIP and Video calls
• Call Logs with callback button
• Agent daily performance stats
• Audio and visual alerts for the calls in queue
• SIP support by registering SIP networks as a dual phone
• Integrate with 3rd-party data, store and create a unified customer service report that includes third-party indicators
• Unlimited concurrent reporting users and sessions
• Amazon Connect Call Billing module for internal billing and customer billing of the calls

Use Cases

• Universal reporting for customer journeys
• Expanding customer experience from call center to the entire organization
• Billing
• BPOs offering Comstice Wallboard to their clients
• Immediately interrupting and redirecting important callers to an agent or a phone number

Integrations Comstice Wallboard can integrate with third-party platforms using APIs. You can monitor third-party applications such as Sales activity, Helpdesk Tickets, third-party webchat activity from your CRM platforms, internal applications and other resources.

Subscription Comstice Wallboard offers annual and 3-Year subscription options. There is no limit on the number of concurrent users and sessions. The subscription is based on the number of named agents (not concurrent) and their queues to be monitored and reported

Data Privacy, InfoSec, HIPAA, SOC 2 and ISO 27001 You can run Amazon Connect Reporting and Analytics solution on your own AWS EC2 service or VPC. In that case, Comstice has no access to any user or patient data, therefore does not require any InfoSec certifications. Comstice solutions run on LinuxOS and organizations can apply their InfoSec policies on the EC2 instances running Comstice software.