Sold by: BeyondTrust Corporation
Deployed on AWS
Identity security platform that detects threats and protects all identities, access, and endpoints.
4.6
Overview
In a world of compromised identities, stolen passwords, and unauthorized access, the "trust but verify" approach is no longer a sustainable security practice. Cloud adoption, increased software automation, the proliferation of non-human / machine accounts, the new work-from-anywhere paradigm, and the use of disparate systems to manage identities are contributing to a sprawl of identities, and the challenge of visualizing and controlling these identities is leaving organizations particularly vulnerable to identity-based attacks that exploit hidden attack paths. In order to protect your organization, you need to gain control of all privileged identities and access so you can defend the hidden attack path into your network.
BeyondTrust is the only identity security platform that allows you to detect threats across your entire identity estate and respond by controlling privileges, access, credentials, and secrets.
- Identity Security Insights - Gain a centralized view of identities, accounts, entitlements, and privileged access across your IT estate and detect threats resulting from compromised identities and privileged access misuse. See Resources below for a no cost Security Risk Assessment
- Password Safe - Manage privileged passwords, accounts, credentials, secrets, and sessions for people and machines, ensuring complete control and security, all while enabling zero trust. - Privileged Remote Access - Extend privileged access security best practices beyond the perimeter by granularly controlling, managing, and auditing remote privileged access for employees, vendors, developers, and cloud ops engineers.
- Remote Support - Supercharge your service desk with secure access and support for any device, any system, from anywhere - including Windows, macOS, Linux, Android, & iOS. See Resources below for a Free Trial.
- Privilege Management for Windows and Mac - Remove local admin rights, enforce least privilege dynamically across Windows and macOS, prevent malware and phishing attacks, and control applications without compromising productivity
- Privilege Management for Unix and Linux - Achieve compliance, establish least privilege and zero trust, and prevent and minimize security breaches without hurting productivity- Cloud Privilege Broker - Gain cross-cloud visibility of entitlements, ensure access is from only trusted sources, detect account permission anomalies, and leverage guidance to right-size privileges. Attacks on privileged identities and access are relentless, and the stakes are higher than ever. The evolving threat landscape is creating a new urgency to achieving cybersecurity goals. Empower your business with identity and access security from BeyondTrust. Our integrated platform delivers fast time to value with solutions that are simple to deploy, and with a superior user experience. Our products are optimized for cloud and hybrid environments, and seamlessly integrate with your current environment.
For more information contact us at https://www.beyondtrust.com/sem/aws-marketplace for a custom configuration, product SKU, or private offer.
Highlights
- Simple to deploy with fast time to value
- Protects user and machine identities, secrets, devices, and access across all modern and traditional environments
- Provides advanced discovery, intelligence, and deep contextual analytics to reduce identity risk, proactively detect threats, and combat attacks across your entire infrastructure
Details
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Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
1,000 Managed Assets | Privilege Mgmt Cloud for Win/MAC Subscription | $98,690.00 |
500 Managed Assets | Password Safe Cloud Subscription | $95,510.00 |
10 Concurrent Users | Remote Support Cloud Subscription | $72,427.00 |
250 Managed Assets | Privileged Remote Access | $152,813.00 |
3,000 Personnel | Identity Security Insights | $219,660.00 |
300 Named Users | Entitle - Just in Time Access and Permissions Management | $200,567.00 |
Vendor refund policy
All orders are final and all fees and other amounts you pay are non-refundable.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Customer success and satisfaction are the primary goals of BeyondTrust, and we are committed to providing world-class products and exceptional Technical Support services to our customers. Our mission is to deliver consistent, timely, and professional support that meets the needs of customers of all sizes on a global scale. mysupport@beyondtrust.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By BeyondTrust Corporation
By One Identity
By JumpCloud, Inc.
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Centralized Identity and Access Visibility
Provides centralized view of identities, accounts, entitlements, and privileged access across IT estate with threat detection capabilities for compromised identities and privileged access misuse
Privileged Credential Management
Manages privileged passwords, accounts, credentials, secrets, and sessions for both human and machine identities with complete control and security enforcement
Least Privilege Enforcement
Enforces least privilege access dynamically across Windows, macOS, Unix, and Linux environments while preventing malware, phishing attacks, and controlling application execution
Cross-Cloud Entitlement Visibility
Delivers cross-cloud visibility of entitlements, detects account permission anomalies, and ensures access originates only from trusted sources with privilege right-sizing guidance
Granular Remote Access Control
Provides granular control, management, and auditing of remote privileged access for employees, vendors, developers, and cloud operations engineers with support for multiple device types and operating systems
Single Sign-On (SSO)
Automatically synchronizes users across multiple directories to enable one-click access to corporate applications on-premises and in the cloud with enforced security policies and self-service password reset capabilities.
Multi-Factor Authentication (MFA)
Supports multiple authentication methods including passwordless authentication, passkeys, one-time passcodes, push notifications, biometric data, and security keys with real-time reporting and monitoring of authentication events.
Adaptive Authentication
Delivers multi-layer, context-aware and risk-based protection to minimize common attacks and enforce contextual access security policies based on user behavior and risk assessment.
Identity Lifecycle Management
Provides role-based user provisioning engine with granular access permissions, least-privileged access controls, and automated user account provisioning across applications and AWS services.
Directory Integration
Acts as a secure cloud-based directory with integration capabilities for Active Directory, LDAP, G Suite and other external directories, plus pre-built connectors with thousands of third-party web applications and AWS services including AWS IAM, AWS SSO, Amazon Cognito, and Amazon EventBridge.
Cloud Directory Identity Management
Centralize access across all identities with integrations to AWS Identity Center, Google Workspace, Microsoft 365, Active Directory, HRIS platforms, and network infrastructure resources
Single Sign-On and Multi-Factor Authentication
Frictionless, secure access to AWS resources and over 900 pre-built applications with automated user provisioning to Amazon IAM Identity Center and group-based permissions
Cross-Operating System Server and Device Management
Deploy, manage, and remotely assist AWS servers and corporate devices across Windows, macOS, iOS, Linux, AWS Linux AMIs, and Android from a single cloud platform
Passwordless and Conditional Access
Enable phishing-resistant access with passwordless SSO, password management, and conditional access controls to ensure only specific users on trusted devices and networks can access AWS resources
Unified Platform with Zero Trust Capabilities
Combine cloud directory identity management, access management, and cross-OS server and device management with enhanced IAM and device management controls to support Zero Trust security goals
Standard contract
No
No
No
Customer reviews
Anish Aviraj
Remote support has boosted daily productivity and cuts on-site visits while improving client training
Reviewed on Mar 05, 2026
Review from a verified AWS customer
What is our primary use case?
BeyondTrust Remote Support is my organization's primary support application for remote access. While the IT department are the primary users, we have set up accounts for other departments to use for remote training and support of enterprise applications. I love the ability to provide support across platforms, across networks, and support for varied access levels has been a key driver of the application's internal popularity and effectiveness.
What is most valuable?
BeyondTrust Remote Support 's best features include monitoring, remote access, persistence sessions, good performance over low bandwidth lines, permissions management, and interactive remote desktop capabilities that perform amazingly.
Permissions management and good performance over low bandwidth have made a difference for my team by providing an easy and secure way to perform interactive remote desktop support. It also allows us to use chat with the users we support.
BeyondTrust Remote Support has positively impacted my organization by improving employee efficiency, increasing response time, and enhancing customer service. Customers appreciate it when we can bill them less for an issue. It helps with productivity as we can support more customers since we do not have to go on-site for every issue. We are able to save on costs and cut down the time, allowing us to focus on more strategic tasks. We have been able to save time, precisely one to two hours every day, which is a very positive outcome.
What needs improvement?
I do not see anything that requires major improvement in BeyondTrust Remote Support. I have had maybe one or two problems, but reporting and metrics should be improved, and integration with other applications such as ticket tracking apps should also be improved.
I would add that mobile remote control, especially on iOS, should be improved.
I gave it a nine instead of a perfect ten because integrations are still lagging behind, especially with ticket tracking apps. Reporting and metrics also should be improved.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for about five years.
What do I think about the stability of the solution?
BeyondTrust Remote Support is stable and according to how I have used it, the performance has been very high. I have not seen any lagging or downtime, so it is very stable.
What do I think about the scalability of the solution?
BeyondTrust Remote Support can handle my organization's growth, so it is very scalable.
How are customer service and support?
BeyondTrust Remote Support has been a great product and reliable in my day-to-day work. When issues occur, BeyondTrust Remote Support support is always there, and their support team is always spot on and willing to help. I appreciate their assistance in helping us support our clients effectively. Part of the product that I love is the live monitoring, which allows us to identify weak areas of our engineers and allows us to step in before it gets serious.
BeyondTrust Remote Support is simple to use. Our new team members never struggle with this tool. Whenever you need help, there is always someone at BeyondTrust Remote Support willing to assist.
The customer support of BeyondTrust Remote Support is great and always willing to help at any time. The customer support has been top-notch, very dedicated and proactive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously tried TeamViewer and LogMeIn, but BeyondTrust Remote Support has the most to offer in terms of features. It is also very cost-effective and easy to use compared to these previous alternatives.
What's my experience with pricing, setup cost, and licensing?
I would say the pricing, setup cost, and licensing are very cost-effective and affordable.
Which other solutions did I evaluate?
Before choosing BeyondTrust Remote Support, I evaluated TeamViewer.
What other advice do I have?
BeyondTrust Remote Support is a great tool. I love it because it is a very reliable and cost-effective tool.
BeyondTrust Remote Support has helped with productivity, enabling us to support more customers since we do not have to go on-site for every issue. We have also been able to save time and cost because we do not need to visit the site frequently to troubleshoot. Additionally, customer satisfaction has increased and customer retention has improved.
We measure time savings by noticing that customers are very satisfied and happy because we are able to support them. The way we measured this is because we have seen less time spent on site visits.
My advice to others looking into using BeyondTrust Remote Support is that it is being used across the whole business to help support our clients when we cannot go on-site or fix an issue remotely.
BeyondTrust Remote Support is very easy to use. It is a great tool when your machines are down and we have failures.
I would rate BeyondTrust Remote Support a nine out of ten based on my experience as it is a very good product.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Florence Grace
Remote support has transformed daily troubleshooting and now reduces site visits and response times
Reviewed on Mar 05, 2026
Review from a verified AWS customer
What is our primary use case?
BeyondTrust Remote Support is one of the best remote assistance and remote troubleshooting tools available, and my IT team uses it on a daily basis to troubleshoot issues remotely, even when the client is outside the network. We use it primarily for remote support, screen sharing, and presentations, and it is also used to give access to external firms on some shop's machines. Since we can monitor and record sessions, if anything gets messed up, we can check what was done wrong.
Recently, we have used BeyondTrust Remote Support for chat support and remote support for IT, and we also have a division that uses it for training purposes. We originally purchased BeyondTrust Remote Support for the functionality that allows us to reboot the machine and have it automatically reconnect. This allows our technicians to support people in remote locations that before would have required them to drive out to the site to troubleshoot, which was very time-consuming and costly. Now we have been able to save a lot of time and cost through BeyondTrust Remote Support.
Regarding my main use cases, if we want our employees or customers to have the ability to chat with a representative because they need their password reset or have a question, it works really well to troubleshoot those people in remote locations where before we might have had to send a technician out to troubleshoot. Now, since we use this tool, we don't have to do that; we just have to screen share and log into any computer we want and troubleshoot from there.
What is most valuable?
The best features BeyondTrust Remote Support offers include unattended remote support through jump clients and the flexibility of providing remote support through a number of devices, including mobile devices. We have the flexibility to choose to deploy a physical appliance on-site or a virtual appliance in the cloud.
The flexibility of remote support and the ability to use it on different devices, including mobile, has been very helpful. It is a very robust tool, the mobile app is very easy to use, and it helps us because we can use it even in remote areas. It is becoming very helpful, and it also supports remote support on our local network and outside of our local network, and it uninstalls itself afterwards. It supports Android users by allowing them to remote into their phones or tablets easily.
BeyondTrust Remote Support provides additional space to allow multiple users to see a single desktop, and there is easy access for end-users to join a session with a technician.
BeyondTrust Remote Support has positively impacted my organization because of the amount of details the technicians can put into a ticket before escalating it. There is a positive customer experience because often their description of the problem is not as detailed as needed. It is better to see it with our own eyes, so we are able to troubleshoot into their machines and do it ourselves. We have also been able to save a lot of time and cost because we don't have to travel all the way to the site, and the cost-saving and time savings have been roughly 40 to 50%.
The 40 to 50% cost and time savings is based on fewer site visits. We are also able to support people globally, which is excellent. Our phone technicians are able to help people better when they call in and provide more time for our building technicians to do other things, saving a lot of time.
What needs improvement?
I cannot think of any major improvements for BeyondTrust Remote Support as they do a good job of updating as they see fit. However, one thing that would be great is if they could add ticketing functionality.
Sometimes it is difficult to find options when administering the system, and also, system remote access can only be limited by groups, not per user.
For how long have I used the solution?
I have used BeyondTrust Remote Support for quite a long time, even at my previous organization, so it has been about eight to nine years.
What do I think about the stability of the solution?
BeyondTrust Remote Support is very stable.
What do I think about the scalability of the solution?
BeyondTrust Remote Support is highly scalable because it grows with the organization's needs.
How are customer service and support?
The customer support for BeyondTrust Remote Support is very responsive, helpful, and supportive 24/7.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used TeamViewer. I decided to switch from TeamViewer to BeyondTrust Remote Support because it offers so much more for our support personnel, the cost is effective, and it is very easy to use.
What was our ROI?
I have seen a return on investment with BeyondTrust Remote Support because support personnel are now able to provide remote assistance to customers for systems that are not on our network. It has been a good tool, and we were able to eliminate security issues by replacing the old remote control software that was limited to local users only.
What's my experience with pricing, setup cost, and licensing?
BeyondTrust Remote Support is very cost-effective and affordable. However, I don't think it can be the same for a small organization working on a tight budget, as it might be way out of their budget.
Which other solutions did I evaluate?
Before choosing BeyondTrust Remote Support, I evaluated other options including LogMeIn and Rescue.
What other advice do I have?
My advice to others looking into using BeyondTrust Remote Support is that it is well-suited for instances when random outside users need support. Remote users needing assistance do not need any software loaded; they just need to access the support website, or you can send them an email via a link, they load a small temporary client application, and then you have access to their system.
BeyondTrust Remote Support is a great and awesome application that has made remote access through management a breeze, and I cannot imagine having to work without it. I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Alex Gringo
Consolidating remote support tools has transformed collaboration and customer service
Reviewed on Mar 03, 2026
Review from a verified AWS customer
What is our primary use case?
My main use case for BeyondTrust Remote Support is that we purchased it to consolidate all of our remote support tools into one product, allowing us to provide a more consistent experience for our end users. Before BeyondTrust Remote Support , we were unable to remote support any of our users outside of our network, and this was one of the primary drivers to buy the product. This tool has allowed us to record remote sessions in transcripts and also videos, and this has helped us with security and governance.
We also use this tool to allow our vendors access to our systems, which gives us greater control.
A specific example of how I use BeyondTrust Remote Support in my day-to-day work is that it has allowed us to improve collaboration between our support teams by utilizing the team queues and inviting representatives from other teams into the sessions. We have also improved our vendor management process by using Embassies within BeyondTrust Remote Support.
I also use BeyondTrust Remote Support for remote support for our helpdesk for our customers and employees on various platforms such as Mac, Windows, and Linux. It addresses issues with customers or employees having problems on their computers. We are able to log in and troubleshoot from any location, saving a lot of time and cost.
What is most valuable?
The best features BeyondTrust Remote Support offers are that it is easy to use. We have many users using this from our organization and end users. Implementation is a breeze and easy to set up. Upgrades are flawless and simple.
What makes the setup and upgrade process for BeyondTrust Remote Support so smooth for my team is the ease of use for the representative console. The ease of explaining to a non-computer-savvy person how to connect is seamless. Remote control of all devices we support, including Linux, Windows, iOS, and Mac, is also a key feature. We do not support iPads as we are unable to remote control them if needed.
BeyondTrust Remote Support has impacted our organization positively by providing better customer service, and improving efficiency for all our representatives. It provides access to all servers from one spot and all computers. We can troubleshoot from any location, saving time and cost. Additionally, it has reduced phone support and the time spent on the phone.
BeyondTrust Remote Support improved our first-line resolution from 30 to 45%. There is better customer service compared to our previous tool, with an increase of 50%. We have improved efficiency, as we can support users anywhere, and we have achieved cost savings of reduction from 30 to 40%.
What needs improvement?
BeyondTrust Remote Support could be improved if we were able to remote and troubleshoot iOS products such as iPads.
Customizable portals with templates and themes for the representative console would be much appreciated for a better experience with BeyondTrust Remote Support.
I would also like to see file transfer between sessions rather than copying to my local machine and then to the remote host as an improvement for BeyondTrust Remote Support.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for the past five years.
What do I think about the stability of the solution?
BeyondTrust Remote Support is stable, and I have not noticed any downtime.
What do I think about the scalability of the solution?
BeyondTrust Remote Support is highly scalable and can fit any size of organization.
How are customer service and support?
The customer support for BeyondTrust Remote Support is very proactive and responsive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used TeamViewer, which was very expensive, and some of the features were very complicated, so the non-technical personnel would not understand easily. That is the reason we switched from TeamViewer to BeyondTrust Remote Support.
What was our ROI?
We have seen a return on investment, as it gives us more than 100% return because once we start using it, it helps a lot by saving time and cost since we do not have to move from one place to another to troubleshoot a computer. I can just log in to the computer of our users or employees and start troubleshooting easily.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it is very cost-effective and the price is relatively competitive. Its affordability is high.
Which other solutions did I evaluate?
Before choosing BeyondTrust Remote Support, I evaluated other options, including Zenworks.
What other advice do I have?
My advice to others looking into using BeyondTrust Remote Support is that it is best suited for remoting into customers who are working remotely, including employees or team members from your network or outside the network, as it does a great job of troubleshooting.
BeyondTrust Remote Support is easy to use and access for our clients. It makes remote controlling systems a breeze and elevates permissions even easier. I would rate this product 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Sodi Aldemar B.
Powerful Remote Support with Minor Connectivity Issues
Reviewed on Mar 02, 2026
Review provided by G2
What do you like best about the product?
I like that I can remotely access laptops, desktops (both Windows and MACs), and cellphones. It's helpful that when I remote into any device and have the right admin access, I can do almost everything. I also appreciate being able to use GUI or PowerShell commands, which allows me to see almost everything if the session isn't cut.
What do you dislike about the product?
There are some bugs at the moment to elevate the session or post-connection if the device is off for a couple of minutes. I would like a reconnect option using the same session, meaning if the connection is lost, it's necessary to create a new session. It would be nice to have a reconnection button. Also, it's difficult because it is integrated with multiple devices.
What problems is the product solving and how is that benefiting you?
I use BeyondTrust Remote Support to help remote users fix issues with laptops, tablets, and cellphones. It allows me to access and manage these devices using GUI or PowerShell, ensuring comprehensive support.
Dwayne Johnson
Remote support has transformed how my team resolves global user issues quickly and securely
Reviewed on Feb 28, 2026
Review from a verified AWS customer
What is our primary use case?
BeyondTrust Remote Support is my primary remote support service that I use to help troubleshoot and fix issues with our users. This product is used by my entire IT department and helps with immediate or rapid support from our team to our end users.
A specific example of how I use BeyondTrust Remote Support to troubleshoot or fix issues is that it has been an invaluable tool for supporting our end users, especially while working remotely. We do not always have time to leave our desks to travel across the remote areas where our users or employees are located. Being able to remote into a machine as tickets arrive has saved us time on our support calls and cost.
I use BeyondTrust Remote Support to connect remotely to our client computers. This allows us to further troubleshoot issues before sending tickets to an onsite technician when it is needed.
What is most valuable?
The best features BeyondTrust Remote Support offers are that it allows us to take control of a computer remotely using a website. Users can access the website from anywhere. We are able to elevate rights and use admin credentials if needed through BeyondTrust Remote Support. File sharing is great, and desktop and screen sharing are also available. You can use it to screen share on multiple platforms. The amount of information that you can collect from a customer computer without even screen sharing is immense and helps to troubleshoot when there is a problem.
Elevating rights and using admin credentials has helped my team by making it easy to contact a user, ask for their machine asset tag, and then quickly and securely remote into their PC. Because we are able to have this capability, we can deploy this solution across our organization, and it works very well.
BeyondTrust Remote Support should be recognized for offering security and user confirmation for accepting screen share, which is great. Chat and file sharing are also available. Latency is minimal, and the performance is always high.
BeyondTrust Remote Support has positively impacted my organization in that for troubleshooting computers of our clients or users we can work from our offices or our own convenient place. This has saved us a lot of time and cost, with approximately thirty to forty percent of our time being saved. The directory listing all of our computers that have the Jump client loaded, showing both online and offline computers, is one of the best features for our remote support. You can support people on personal computers via the web interface portal without the need for agent software to be pre-installed. It also allows other programs to run in the background while running the program itself.
What needs improvement?
BeyondTrust Remote Support can be improved in that using this tool when a system is infected with malware is challenging. If you leave it open long enough without actively using it, an annoying pop-up appears.
The user interface of BeyondTrust Remote Support is a bit clunky and could be polished.
If BeyondTrust Remote Support could implement ticketing, that would be fantastic and greatly beneficial. However, I cannot think of much else to improve as they do a good job of updating as they see fit.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for the past six years.
What do I think about the stability of the solution?
BeyondTrust Remote Support is stable, as the uptime is high and the performance is powerful.
What do I think about the scalability of the solution?
BeyondTrust Remote Support is highly scalable. It can handle my organization's growth and assist other organizations in growing as well.
How are customer service and support?
Customer support from BeyondTrust Remote Support is very responsive and helpful twenty-four hours a day, seven days a week.
I would rate the customer support of BeyondTrust Remote Support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using BeyondTrust Remote Support, I previously used Microsoft System Center Service Manager.
How was the initial setup?
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it is cost-effective. BeyondTrust Remote Support is a very cost-effective and affordable tool.
What was our ROI?
We have seen a return on investment with BeyondTrust Remote Support as we are able to support our clients and users globally. We have such a large business that we needed a tool that would enable us to help people in all aspects of life, and BeyondTrust Remote Support has accomplished that. Our phone technicians are able to better help people when they call in, especially our clients, and provide more time for our building technicians to do their work.
Which other solutions did I evaluate?
Before choosing BeyondTrust Remote Support, I evaluated other options such as Cherwell Service Management and ServiceNow .
What other advice do I have?
The advice I would give to others looking into using BeyondTrust Remote Support is that if you are looking for a great remote support tool, then look no further. BeyondTrust Remote Support is the best tool because it makes it very easy to troubleshoot. It is easy and reliable, and if you need to remote into another device, it is easy and provides you with powerful options while working with a customer.
BeyondTrust Remote Support is a great tool that we use in our service desk to remote users all across the world. We have over ten thousand employees, one thousand employees locally, but thousands more than ten thousand worldwide. This has been a perfect tool to reach out to them, especially when they have issues. I would rate this product an eight out of ten.