Sold by: BeyondTrust Corporation
Deployed on AWS
Identity security platform that detects threats and protects all identities, access, and endpoints.
4.6
Overview
Secure Every Identity Across Every Environment - human, machine, AI agent - across every computing environment
In a world of compromised identities, stolen passwords, and unauthorized access, the "trust but verify" approach is no longer a sustainable security practice. Cloud adoption, increased software automation, the proliferation of non-human / machine accounts, and the use of disparate systems to manage identities are contributing to a sprawl of identities, and the challenge of visualizing and controlling these identities is leaving organizations vulnerable to identity-based attacks that exploit hidden attack paths. In order to protect your organization, you need to gain control of all privileged identities and access so you can defend the hidden attack path into your network.
BeyondTrust is the only identity security platform that allows you to detect threats across your entire identity estate and respond by controlling privileges, access, credentials, and secrets.
- Identity Security Insights - Gain a centralized view of identities, accounts, entitlements, and privileged access across your IT estate and detect threats resulting from compromised identities and privileged access misuse. See Resources below for a no cost Security Risk Assessment
- Password Safe - Manage privileged passwords, accounts, credentials, secrets, and sessions for people and machines, ensuring complete control and security, all while enabling zero trust. - Privileged Remote Access - Extend privileged access security best practices beyond the perimeter by granularly controlling, managing, and auditing remote privileged access for employees, vendors, developers, and cloud ops engineers.
- Remote Support - Supercharge your service desk with secure access and support for any device, any system, from anywhere - including Windows, macOS, Linux, Android, & iOS. See Resources below for a Free Trial.
- Endpoint Privilege Management for Windows and Mac - Remove local admin rights, enforce least privilege dynamically across Windows and macOS, prevent malware and phishing attacks, and control applications without compromising productivity
- Endpoint Privilege Management for Linux - Control root access and enforce least privilege on Linux systems by replacing sudo with a centrally managed and audited privilege management solution.
Empower your business with identity and access security from BeyondTrust. Our integrated platform delivers fast time to value with solutions that are simple to deploy, and with a superior user experience. Our products are optimized for cloud and hybrid environments, and seamlessly integrate with your current environment.
For more information contact us at https://www.beyondtrust.com/sem/aws-marketplace for a custom configuration, product SKU, or private offer.
Highlights
- Simple to deploy with fast time-to-value
- Protects users, AI agents, machine identities, secrets, devices, and access across all modern and traditional environments
- Provides advanced discovery, intelligence, and deep contextual analytics to reduce identity risk, proactively detect threats, and combat attacks across your entire infrastructure
Details
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Delivery method
Deployed on AWS
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Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months |
|---|---|---|
1,000 Managed Assets | Privilege Mgmt Cloud for Win/MAC Subscription | $76,000.00 |
500 Managed Assets | Password Safe Cloud Subscription | $113,000.00 |
10 Concurrent Users | Remote Support Cloud Subscription | $69,180.00 |
100 Managed Assets | Privileged Remote Access Cloud Subscription | $65,900.00 |
1,000 Personnel | Identity Security Insights Cloud Subscription | $115,000.00 |
50 Named Users | Entitle - Just in Time Access and Permissions Management | $92,300.00 |
100 PMCWS Managed Assets | Privileged Mgmt Cloud for Win Server Subscription | $29,600.00 |
250 PASM Managed Assets | Total PASM Cloud Subscription | $155,250.00 |
250 PMCLD Managed Assets | Privileged Mgmt Cloud for Unix/Linux Desktop Subscription | $27,000.00 |
50 PMCLS Managed Assets | Privileged Mgmt Cloud for Unix/Linux Server Subscription | $17,500.00 |
Vendor refund policy
All orders are final and all fees and other amounts you pay are non-refundable.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Customer success and satisfaction are the primary goals of BeyondTrust, and we are committed to providing world-class products and exceptional Technical Support services to our customers. Our mission is to deliver consistent, timely, and professional support that meets the needs of customers of all sizes on a global scale. mysupport@beyondtrust.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By BeyondTrust Corporation
By One Identity
By JumpCloud, Inc.
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Centralized Identity and Access Visibility
Provides centralized view of identities, accounts, entitlements, and privileged access across IT estate with threat detection capabilities for compromised identities and privileged access misuse
Privileged Credential Management
Manages privileged passwords, accounts, credentials, secrets, and sessions for human and machine identities with complete control and security enforcement
Privileged Remote Access Control
Enables granular control, management, and auditing of remote privileged access for employees, vendors, developers, and cloud operations engineers with zero trust enforcement
Endpoint Privilege Management
Enforces least privilege on Windows, macOS, and Linux systems by removing local admin rights, replacing sudo with centrally managed solutions, and preventing malware and phishing attacks
Threat Detection and Analytics
Delivers advanced discovery, intelligence, and deep contextual analytics to detect threats across entire identity estate and identify hidden attack paths
Single Sign-On (SSO)
Automatically synchronizes users across multiple directories to enable one-click access to corporate applications on-premises and in the cloud with enforced security policies and self-service password reset capabilities.
Multi-Factor Authentication (MFA)
Supports multiple authentication methods including passwordless authentication, passkeys, one-time passcodes, push notifications, biometric data, and security keys with real-time reporting and monitoring of authentication events.
Adaptive Authentication
Delivers multi-layer, context-aware and risk-based protection to minimize common attacks and enforce contextual access security policies based on user behavior and risk assessment.
Identity Lifecycle Management
Provides role-based user provisioning engine with granular access permissions, least-privileged access controls, and automated user account provisioning across applications and AWS services.
Directory Integration
Acts as a secure cloud-based directory with integration capabilities for Active Directory, LDAP, G Suite and other external directories, plus pre-built connectors with thousands of third-party web applications and AWS services including AWS IAM, AWS SSO, Amazon Cognito, and Amazon EventBridge.
Cloud Directory Identity Management
Centralize access across all identities with integrations to AWS Identity Center, Google Workspace, Microsoft 365, Active Directory, HRIS platforms, and network infrastructure resources
Single Sign-On and Multi-Factor Authentication
Frictionless, secure access to AWS resources and over 900 pre-built applications with automated user provisioning to Amazon IAM Identity Center and group-based permissions
Cross-Operating System Server and Device Management
Deploy, manage, and remotely assist AWS servers and corporate devices across Windows, macOS, iOS, Linux, AWS Linux AMIs, and Android from a single cloud platform
Passwordless and Conditional Access
Enable phishing-resistant access with passwordless SSO, password management, and conditional access controls to ensure only specific users on trusted devices and networks can access AWS resources
Unified Platform with Zero Trust Capabilities
Combine cloud directory identity management, access management, and cross-OS server and device management with enhanced IAM and device management controls to support Zero Trust security goals
Standard contract
No
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Customer reviews
Hliaqat Hliaqat
Dedicated remote access has streamlined customer support and has boosted satisfaction significantly
Reviewed on Jun 17, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for BeyondTrust Remote Support is providing end user customer support remotely. A quick, specific example of how I use BeyondTrust Remote Support to support end users is that we use it to provide remote support to end users. The user goes on the portal and initiates the session, and our support team provides the support remotely. Whatever needs to be done on a computer, we do it remotely.
What is most valuable?
The best features that BeyondTrust Remote Support offers include a very quick and easy process to initiate, and it works fine without crashes. It gives you UAC-level access, so you do not have to deal with that. You can always install their jump agent, which will stay always on, which helps when you need to restart the computer multiple times.
BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need. Either you need shell access, GUI access, CMD access, or file-based access to upload files on the computers.
BeyondTrust Remote Support has positively impacted our organization because it resolved our main issue. As an MSP, when we need to provide support to other customers, we use BeyondTrust Remote Support. It resolves our issues, and we use it extensively. Now we can rely on it very much.
A specific outcome related to BeyondTrust Remote Support is that it improved customer satisfaction up to eighty to ninety percent. It also reduced the tools we were using because sometimes we were using Zoom and other tools, trying Teams. So it reduced that as well.
What needs improvement?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive.
Additional improvements needed for BeyondTrust Remote Support include reporting, which would be a good addition, and addressing the slow performance issue. They also need to update their UI.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for five years.
What do I think about the stability of the solution?
BeyondTrust Remote Support is stable.
What do I think about the scalability of the solution?
BeyondTrust Remote Support's scalability is fine and good.
How are customer service and support?
BeyondTrust Remote Support's customer support is also good.
Which solution did I use previously and why did I switch?
I previously used TeamViewer along with CyberArk and some other tools, and we switched to BeyondTrust Remote Support because it has all the capabilities in one, so you do not have to change tools based on your support requirement. This is why we moved there.
What was our ROI?
I have not seen a return on investment for BeyondTrust Remote Support, and I do not have any relevant metrics with us, such as money or time saved or fewer employees needed.
What's my experience with pricing, setup cost, and licensing?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the license, which are high.
Which other solutions did I evaluate?
Before choosing BeyondTrust Remote Support, I evaluated other options, including TeamViewer and another one, and it was a winner because it can do more. It has everything.
What other advice do I have?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the market. I give this product a review rating of nine.
Justin V.
Facilitates Reliable Unattended Access Simplifying System Maintenance and Technical Support
Reviewed on Jun 17, 2026
Review provided by G2
What do you like best about the product?
I like its secure remote connection which has great end to end encryption and it allows me to use it on macOS, Windows and mobile and I appreciate that file transfer to remote devices is super fast.
What do you dislike about the product?
The platform is very consistent with performance and the customer support is very helpful so I have nothing that I like least about it.
What problems is the product solving and how is that benefiting you?
It makes offering remote support easy making it easy to quickly diagnose and resolve issues which helps ensure critical systems remain operational at all times.
Robert K.
Ensures Super Secure Remote Access with Strong MFA Security and Supports Easy Session Recording
Reviewed on Jun 15, 2026
Review provided by G2
What do you like best about the product?
It offers an easy to use interface that makes it easy to start and manage remote sessions and I like that it provides multi-factor authentication which adds an extra layer of security protection for remote access.
What do you dislike about the product?
It’s been a pretty smooth experience with this tool with nothing to dislike because it makes remote support feel simple and efficient.
What problems is the product solving and how is that benefiting you?
It has been very helpful when it comes to providing assistance to remote employees whereby we are able to troubleshoot issues remotely and helps provide quicker resolution of software-related incidents across the organization.
Juan Miguel B.
Solid and intuitive platform, but with room for improvement in automation and analytics
Reviewed on Jun 08, 2026
Review provided by G2
What do you like best about the product?
What I like most about BeyondTrust Remote Support is the ease with which it allows for secure remote assistance to users and systems from a single platform. The interface is intuitive and facilitates session management, reducing the time needed to resolve issues. Integration with corporate tools and authentication systems simplifies support processes and improves the traceability of interventions.
The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes.
The performance during remote connections is stable and smooth, even in distributed environments, which helps increase the productivity of support teams. Additionally, the auditing, session logging, and privilege control features provide a high level of security and regulatory compliance. The solution offers a good return on investment by reducing travel and speeding up problem resolution. The technical support and available documentation also stand out, making both the implementation and daily use of the platform easier. The reporting and analysis capabilities allow for better visibility of activity and continuous optimization of remote support processes.
What do you dislike about the product?
Although BeyondTrust Remote Support offers a very comprehensive solution for secure remote assistance, I would like to see more intelligence and automation capabilities integrated into the platform. For example, more advanced features to analyze incident trends, identify recurring issues, or suggest resolution actions could help further reduce support times. It would also be useful to have more customizable analytics dashboards and proactive recommendations based on the tool's usage. Overall, it is a solid platform, but there is room for improvement in intelligence and advanced analytics functionalities.
What problems is the product solving and how is that benefiting you?
BeyondTrust Remote Support solves the challenges related to secure remote assistance for users and distributed teams. Before using the platform, support tasks required more coordination time and offered less visibility over the actions taken during interventions. With BeyondTrust, we can establish secure remote connections quickly, manage access privileges, and maintain a detailed record of sessions for auditing and compliance purposes.
This has improved the efficiency of the support team by reducing incident resolution times and minimizing the need for travel. Additionally, the integration, reporting, and analysis capabilities allow us to identify trends and optimize support processes. As a result, we have improved productivity, strengthened security, and achieved a better return on investment in our remote support operations.
This has improved the efficiency of the support team by reducing incident resolution times and minimizing the need for travel. Additionally, the integration, reporting, and analysis capabilities allow us to identify trends and optimize support processes. As a result, we have improved productivity, strengthened security, and achieved a better return on investment in our remote support operations.
Hospital & Health Care
Above-and-Beyond Support That Gets Issues Resolved Fast
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
Support truly went above and beyond in helping us resolve a support issue. They were responsive and made sure we had what we needed to get it sorted out.
What do you dislike about the product?
More Immediate Phone in support would be ideal
What problems is the product solving and how is that benefiting you?
Remote support for external clients