Overview
The Joulica Customer Analytics platform provides customisable real-time and historical analytics, including for Amazon Connect and Salesforce. The analytics range from Amazon Lex and Contact Flows to full customer journey analytics, where every customer interaction throughout their journey can be correlated with business outcomes such as retention and revenue. Joulica accelerates migrations to the cloud by maintaining the critical reporting data models used by legacy contact centre solutions. Data from Amazon Connect is seamlessly integrated in real-time with other applications such as Salesforce, providing organisations with the ability to continuously optimise Business and Customer Service KPIs. The Joulica platform can also be purchased from the AWS Marketplace via a private offer. Please contact us at sales@joulica.io
Highlights
- Customisable Dashboards for presenting unified Real-time and Historical Analytics
- Analytics on Amazon Lex Performance and Contact Flow Performance
- Customised CX Metrics with Salesforce integration
Details
Features and programs
Financing for AWS Marketplace purchases
Pricing
Dimension | Description | Cost/month |
---|---|---|
Joulica Standard | Joulica Customer Journey Analytics Platform Standard Deployment | $20,000.00 |
Vendor refund policy
Refunds will be considered on a case-by-case basis. Please contact info@joulica.io for any queries about refunds.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
Joulica v2.3.x Containers
- Amazon EKS
Container image
Containers are lightweight, portable execution environments that wrap server application software in a filesystem that includes everything it needs to run. Container applications run on supported container runtimes and orchestration services, such as Amazon Elastic Container Service (Amazon ECS) or Amazon Elastic Kubernetes Service (Amazon EKS). Both eliminate the need for you to install and operate your own container orchestration software by managing and scheduling containers on a scalable cluster of virtual machines.
Version release notes
No functional changes. Update to base images to address scan issues.
Additional details
Usage instructions
Please ensure that you have a docker agent installed and if using Windows please ensure that you are using the WSL2 docker engine.
After a successful subscription Amazon will provide the customer with Launch Instructions which provide the commands required to retrieve the docker images from the Amazon Elastic Container Registry. Follow these to pull all the images to the local Docker daemon.
Please then complete the following instructions to initiate the deployment:
- Create a joulica_deploy directory on your machine, preferably in a location that has automated backups.
- From a shell enter this directory and run the appropriate command below.
For Powershell:
($id = docker create 709825985650.dkr.ecr.us-east-1.amazonaws.com/joulica/be7047e9-86de-43ca-8729-e2576582293b/aws-deploy-image:1.0.16); (docker cp ${id}:/usr/aws-build/. .); (docker rm -v $id)
For Bash:
id=$(docker create 709825985650.dkr.ecr.us-east-1.amazonaws.com/joulica/be7047e9-86de-43ca-8729-e2576582293b/aws-deploy-image:1.0.16); (docker cp $id:/usr/aws-build/. .); (docker rm -v $id) - After the command has created the deployment artefacts navigate to the new docs folder
- Open the document Joulica-Solution-Deployment-Guide and follow the instructions to plan and execute the deployment.
This deployment guide will assist with the planning of the solution deployment as well as detailed instructions on how the customer can deploy the Joulica Customer Journey Analytics Platform to their own AWS account.
If necessary Joulica will provide knowledge and support to assist with deployment of Joulica Customer Journey Analytics Platform and integration with Amazon Connect instance(s).
For assistance please contact us at: support@joulica.io
Resources
Vendor resources
Support
Vendor support
For support please contact us at: support@joulica.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.