Joulica delivers customizable realtime and historical analytics for the Amazon Connect solution. Built with a cloud-native, scalable architecture, analytics span Lex, Contact Flows, Agents and Queues. Customer journey analytics are provided which include integration with Salesforce Service Cloud. The platform includes realtime data authorization, ideal for BPO environments, and its ability to maintain legacy CC data models accelerates migrations to Amazon Connect. Historical reporting is powered by Amazon Redshift and Quicksight, providing users with rich self-service reporting capability.
The Joulica Customer Analytics platform provides realtime customer journey analytics across all customer interaction channels. The platform provides Enterprise-grade realtime and historical reporting for Amazon Connect in addition to conversational analytics, agent scorecards and predictive outbound reporting.
Our Quickstart Service is designed to help our customers optimize their usage of the Joulica analytics platform.
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