Sign in
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help
About Joulica

Joulica delivers customizable realtime and historical analytics for the Amazon Connect solution. Built with a cloud-native, scalable architecture, analytics span Lex, Contact Flows, Agents and Queues. Customer journey analytics are provided which include integration with Salesforce Service Cloud. The platform includes realtime data authorization, ideal for BPO environments, and its ability to maintain legacy CC data models accelerates migrations to Amazon Connect. Historical reporting is powered by Amazon Redshift and Quicksight, providing users with rich self-service reporting capability.