With a dedicated practice made of experienced contact centre and AWS certified professionals, Ynpact can help you deliver resilient, scalable and secured personal experiences to your customers and fasten time to market benefits .

Through strong track records gained from client successes across a variety of industries, Ynpact, fast & easy contact center in the cloud, boost your time to value, whether you are migrating from existing contact center technology or starting from new.

Working at your side, we build out straight forward deployments based on best-practice, including landing zone development, Amazon Connect and AWS services implementation and AI/ML integration.

Our fast & easy approach creates a platform which you can continue to improve and provide your customers with innovative experiences.

We bring our strong expertise of the AWS landscape in order to continuously enrich your customer experience while lowering your operational costs.

We will work closely with you to build a contact center that reflects your needs and gives you a competitive hedge

Easily create your Amazon Connect contact center

• Configure your Amazon Connect contact centre based on your specific requirements (follow the sun, multi language, emergency messages etc)
• Build a true omnichannel experience by connecting your Amazon Connect contact centre to Local Measure Engage (social media, SMS, email, voice)
• Third party integrations (CRM like Salesforce, WFM like Calabrio, ticketing like ServiceNow etc)
• Customer experience analytics
• Enhanced features : Sentiment Analysis, fraud detection, chat/voice bot…
• Integrated a state of the art NLP solution from experts.ai