Sold by: Barracuda Networks
Deployed on AWS
Vendor Insights
Respond faster to email attacks.
4.5
Overview
When email borne attacks evade security and land in your users inboxes, you need to respond quickly and accurately to prevent damage and to limit the spread of the attack. Responding to attacks manually is time consuming and inefficient, which allows threats to spread and damages to increase.
Barracuda Incident Response automates these processes to ensure that you quickly identify the nature and scope of the attack, immediately eliminate malicious emails, and carry out remediation actions rapidly to halt attack progress and minimize damages.
AWS customers, or even organizations who are considering AWS, can take advantage of AWS Private Offers https://www.barracuda.com/solutions/aws/private-offer to receive a specialized price quotation from Barracuda, allowing you to negotiate terms, conditions, even discounts, either directly or through your trusted partner.
Highlights
- Slash the time between detection and remediation. Respond to attacks and stop the damage in minutes, with powerful delivered email search and rapid deletion from all inboxes.
- Proactively identify security threats with threat insights. Identify anomalies that may indicate threats, based on insights gathered from analysis of previously delivered email and community sourced intelligence.
- Prevent future attacks. Use intelligence gathered from previously remediated threats to continuously block future emails from malicious actors, and to identify your most vulnerable users.
Details
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Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Incident Response | Email Protection Incident Response | $3.90 |
Vendor refund policy
Please see Barracuda's website.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support Hours: Basic Support Hours: 8:00 AM - 5:00 PM PST, Monday through Friday. Email support offered 24x7. Phone Support offered without any phone trees. You will actually speak to a live person. Support Phone Numbers: North America - 408 342 5300 Europe - +44 (0) 1256 300 102 Australia - +612 8019 7254 China - +86 400 720 8200 Japan - +81 3 5436 6236 India - +91 804 904 8600 Germany, Austria, Switzerland - +43 (0) 508 100 800 Support Website: https://www.barracuda.com/support Support Email:support@barracuda.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Jose C.
Instant Email Threat Removal That Makes a Big Difference
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
The fact that I can remove an email threat instantly, instead of having to deal with a bigger threat.
What do you dislike about the product?
So far, I have no complaints. It does what it’s supposed to do.
What problems is the product solving and how is that benefiting you?
Keeping our district protected from threats
Peter E.
Amazing product
Reviewed on Feb 10, 2026
Review provided by G2
What do you like best about the product?
I love that i can search for any email in a users mailbox from the last 30 days and then completely remove it from everyone that has it.
What do you dislike about the product?
I'd prefer that the ability to block future emails applies to all levels of the gateway.
What problems is the product solving and how is that benefiting you?
Its helping us to remove phishing emails that have evaded initial security protection. It also allows us to remove emails sent in error internally.
Lorenzo L.
The importance of workflows
Reviewed on Jul 19, 2024
Review provided by G2
What do you like best about the product?
It is difficult to view each incident that is created, sure searching for similar messages is extremely helpful but I've found that creating automated workflows is extremely helpful in this process. A few months ago we started receiving a lot of campaigns with falsified MFA requests, notices about email's expiring that required users to re-register etc. Having the amount of hits broken down per workflow allowed us to identify how to better educate our users in preventative training rather than reactionary training to a potential incident.
What do you dislike about the product?
I would say the tagging when remediating an incident, there isn't a previous tag list that I can quickly utilize. I've resorted to logging various tags I use in a OneNote and manually copy pasting into this field.
What problems is the product solving and how is that benefiting you?
Capturing suspicious emails from users, especially the similar messages feature, that is extremely helpful when resolving large campaigns.
William M.
Barracuda's Incident Reponse is a Must Have
Reviewed on Jul 16, 2024
Review provided by G2
What do you like best about the product?
After Barracuda's Email Gateway Defense and Impersonation Protection, Incident Response is a critical addition to you Cybersecurity tier of protection. It is with this that you can remediate (pull email out of mailboxes), investigate (see where it went, did anyone interact with it) and follow-up. An incredible tool!
What do you dislike about the product?
Barracuda is awesome. There is not much to dislike!
What problems is the product solving and how is that benefiting you?
Incident Response is very seemless and easy to us, which is good becuase often we are remediting an incident and a timely response is critical.
Rahat F.
Barracuda is a valuable tool that have safeguard our company
Reviewed on May 28, 2024
Review provided by G2
What do you like best about the product?
What I really like is the rapid threat removal functionality in those unfortunate situations where a malicious email does slip through and reaches users inboxes we can quickly delete it before any damage is done this helps us contain the scope of the incident and prevent it from spreading further across the organization
What do you dislike about the product?
I dislike the way i can not contact their customer service easily on their platform is a little frustrating
What problems is the product solving and how is that benefiting you?
Barracuda incident response has become an indispensable part of our email security strategy it's helped us overcome limitations of our primary defenses streamline our incident response workflows and ensure we can quickly effectively mitigate email-based threats that manage to slip through