DataDome Bot Protect with Agent Trust

What do you like best about the product?

DataDome is a highly effective bot protection solution that delivers strong, real-time security with low false-positive rate without disrupting legitimate users, which has been critical for maintaining both security and a smooth customer experience.

The intuitive dashboard provides clear visibility into traffic and threats, making monitoring and reporting straightforward.

We highly appreciate the attentive and knowledgeable Datadome team. From setup to ongoing questions, their responsiveness and support have been top-tier.

What do you dislike about the product?

If we had to mention one downside, it would be that the initial setup and fine-tuning can take a bit of effort, especially for more complex environments. However, once everything is properly configured, the platform runs smoothly and requires minimal ongoing maintenance.

What problems is the product solving and how is that benefiting you?

Protects from malicious automated traffic and unauthorized scraping, which has been greatly reduced after implementing Datadome solutions.

DataDome  protects websites and apps from bots and online fraud by serving as bot protection and fraud prevention. It stops bad bots, allows good bots, and guards against fake account creation, ticket or product holding, payment fraud, and data scraping. Our product pages were aggressively scraped by bots, and login endpoints faced credential stuffing. I integrated DataDome  at the edge in front of our sites, which started analyzing incoming traffic in real-time, automatically blocking and challenging suspicious requests. As a result, scraping traffic dropped significantly, and login attack attempts were filtered before reaching our back end, resulting in fewer fake accounts and customer complaints about account takeovers. DataDome's dashboard allows us to check the bots versus human traffic breakdown and review blocked requests, eliminating the need for manual investigation of traffic spikes.

The best features in DataDome include AI-powered bot detection, which is crucial for real-time protection and high accuracy with low friction. It offers protection against multiple attack types, full visibility, and an analytics dashboard that supports scalability and performance.

The AI-powered real-time bot detection feature is relied upon daily as it eliminates the need for constant manual intervention, saving us from manually digging through logs and writing custom rules to address sudden traffic spikes, login failures, and slower response times. With fewer security incidents, reduced infrastructure load, and cleaner analytics, I noticed an improved user experience and time saved across teams during high-risk times.

Needed improvements could focus on specific aspects that impact my workflow, enabling even more streamlined processes. To rate DataDome a ten, it would need to improve in certain areas or add features that enhance its efficiency and usability even further.

I have been using DataDome for the last three years.

The biggest positive impact of using DataDome has been stability, efficiency, and trust in our traffic all at the same time.

Reduced infrastructure load, fewer security incidents, cleaner and more reliable analytics, improved user experience, and time saved across teams.

For those looking into using DataDome, my advice is to start with the highest risk endpoint first, which is the login. I would rate DataDome an eight out of ten.

Public Cloud

Amazon Web Services  (AWS )

What do you like best about the product?

I like that DataDome does a good job preventing DDOS and scraping attacks on our website, and I was impressed with how well their models detect malicious traffic. I appreciate the three bot prevention mechanisms, which are less to more invasive depending on the threat levels, and the really nice bot protection experiences like interstitial, slide captchas, and hard blocks. The onboarding process was very nice, and our customer support rep is diligent in getting things up and running. Tuning alerts is something they've been very helpful with. The initial setup was very straightforward, and they came up with a custom solution to transfer from one vendor to another without dropping bot protection.

What do you dislike about the product?

We tried their other products, such as Login Protect, and found it did not do a great job with our company's use case. For Bot Protect, while they do a good job with general traffic, there was at least a month or two where we had to comb our own traffic and find spikes, and inform them about it. Ultimately, they don't really understand your traffic, or how people use your website and need a lot of guidance and personal investment to make sure it's working well, but it's generally worth the effort.

What problems is the product solving and how is that benefiting you?

I find DataDome effectively prevents DDOS and scraping attacks on our website. Their models detect malicious traffic well, providing user-friendly bot protection like interstitials and captchas. Tuning alerts has been straightforward with their diligent support.

What do you like best about the product?

Very convenient UI, easy to configure things

What do you dislike about the product?

You need to learn a lot in first time using it, not easy to onboard

What problems is the product solving and how is that benefiting you?

Catching malicious attacks and its important tool for us.

What do you like best about the product?

The platform is also easy to deploy and integrates well across websites, apps, and APIs, giving consistent protection across all channels. On top of that, the visibility and analytics it provides make it easy to understand traffic patterns and respond quickly to emerging threats.

What do you dislike about the product?

One downside of DataDome is that its strict bot detection can occasionally impact legitimate users, leading to false positives and added friction if not carefully tuned.

What problems is the product solving and how is that benefiting you?

DataDome is solving the problem of malicious bot traffic—such as scraping, credential stuffing, and automated attacks—that can impact site performance, security, and customer experience. By filtering out this traffic in real time, it protects our platforms from abuse, reduces the risk of account takeovers, and helps maintain fast, reliable service for genuine users.