Sold by: Omilia Ltd.
Deployed on AWS
Omilia Conversational AI Suite leverages the power of Omilia Cloud Platform (OCP) miniApps®, a suite of independent and configurable natural language dialog components that handle a single task like e.g. soliciting a US address or understanding dates, amounts, or numbers (Numeric, Alpha, Alphanumeric, Amounts, Date) with outstanding accuracy and efficiency.
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Overview
Omilia Conversational AI Suite is a Customer Service automation Conversational Framework that provides: Zero-coding, Zero-maintenance, instantly deployable and configurable Natural Language dialog components. Now you can easily handle complex tasks, such as soliciting a credit card number, a date of birth or even an alphanumeric member identification number. Pre-trained and Pre-tuned by Omilia, leveraging vast amounts of data, can accurately handle exceptions and real-world conversational conditions, complete with data validation, disambiguation and error recovery strategies. Omilia Conversatioal AI suite is leveraging the power and flexibility of OCP miniApps®, Omilia's proprietary building blocks which can be quickly tailored to each application's requirements, resulting in substantial reduction of delivery effort and faster time to deployment.
Highlights
- Instantly deployable and configurable Natural Language dialog components.
- Zero-coding, Zero-maintenance.
- Pre-built to handle complex tasks and Pre-trained to provide human level accuracy.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
20-second increments | $0.025 |
Dimensions summary
This listing uses a single usage-based dimension billed in 20-second increments. You pay based on how much conversation time the platform processes, measured in these fixed blocks. Costs rise with usage, so higher call and interaction volumes lead to more increments billed. There are no separate tiers, seat licenses, or instance sizes to choose from. Billing scales directly with actual voice processing time, giving you a straightforward volume-based structure where charges track how much the service handles.
Top-of-mind questions for buyers
Each increment covers 20 seconds of conversation the platform processes across voice and digital channels. The platform rounds usage into these fixed blocks. A single call typically spans several increments, and every interaction handled by the AI agents contributes to the total increments billed.
Billing tracks the conversation time the platform processes. Once a call escalates and leaves the platform, the platform stops metering that portion. You pay for the increments the AI handled before the handoff, not for the time a human agent spends afterward.
Cost scales directly with processing time. Higher volumes mean more 20-second increments billed, and charges rise proportionally rather than exponentially. There are no separate tiers or seat licenses, so your bill tracks the actual conversation time the platform handles across all channels.
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Vendor refund policy
As all our services are offered on a usage-based, Pay As You Go model we do not currently support refunds, but you can cancel at any time.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Omilia provides 24/7 support services for its OCP Services in the form of incident management and resolution. Email: support247@omilia.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Utilities
Developing an agile and comprehensive natural language solution with Omilia
Reviewed on Jul 05, 2024
Review provided by G2
What do you like best about the product?
The implentation team was excellent. They understood our requirements quickly and were quick to fix any issues we uncovered in testing. They also provided great ideas as the natural language expert. Post go live Omilia has easy to use features that allow us to easily see what our customers are asking for. It also has easy to use features to modify flows and prompts as needed to assist our customers.
What do you dislike about the product?
Reporting is an out of the box template. It doesnt provide use all the information we needed. We needed to create our own reporting values so we could develop custom reports. Post go live support often takes a bit of time to reply with findings or solutions to our incident tickets.
What problems is the product solving and how is that benefiting you?
Omilia is solving problems with being able to quickly identify what our customers needs are and creating quick solutions to assist our customers. With our previous vendor things like changing prompts or flows took extended time and money. With Omilia the power to change those things are in our hands so we can help our customers sooner.
Roy R.
Omilia User Review
Reviewed on Apr 29, 2024
Review provided by G2
What do you like best about the product?
Easy to use, provides our customers excellent interactions. Large number of features. Customer support is easily accessible.
What do you dislike about the product?
A bit pricey for average or low level usage.
What problems is the product solving and how is that benefiting you?
Provides conversational AI to drive customers to specific intents and self help options.