Omilia delivers Artificial Intelligence and Natural Language Understanding in Customer Care, utilising core capabilities such as omni-channel conversation, speech recognition and voice biometrics in order to enable enterprises to transform their customers' experience. Omilia owns the entire tech stack required to achieve Conversational AI, and offers a complete set of technologies built to drive seamless customer contact experiences at any level of complexity or scale - from simple experiences to global enterprises, providing highly individualized outcomes for the most demanding customers.
Omilia Conversational AI Suite leverages the power of Omilia Cloud Platform (OCP) miniApps®, a suite of independent and configurable natural language dialog components that handle a single task like e.g. soliciting a US address or understanding dates, amounts, or numbers (Numeric, Alpha, Alphanumeric, Amounts, Date) with outstanding accuracy and efficiency.
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