Notion

I use Notion  for internal documentation, processes, peer reviews, 360 reviews, personal tasks, meeting recordings, and AI agents. I store all standard operating procedures in Notion  and create different databases with the fields that I need, such as the team that they belong to, the description of the process itself, and any kind of triggering or automation with Slack in case the process is updated.

I have all the weekly meeting hubs and one-on-ones in Notion. What is unique about it is that it is super user-friendly.

The best feature Notion offers is Notion AI. I appreciate the usability of Notion AI and that it can be connected through API integration between Notion and Claude, for example, which works perfectly.

Databases are definitely one of the peaks and the highlights of Notion.

Notion has positively impacted my organization because I have all the documentation centralized in one place. Before I was using Jira , Salesforce  knowledge base, and Notion as different tools. Now everything is centralized there.

I find that the search functionality in Notion could be improved for finding documentation or past meeting notes.

I feel that the mobile app experience with Notion is not really useful for my workflow.

Bugaboo has been using Notion for the last three or four years.

I find Notion stable.

Notion's scalability works well as my team grows.

The customer support I receive from Notion is super helpful. On a scale of 1 to 10, I would rate the customer support a 10.

Before I was using Confluence , and I switched to Notion because it is more user-friendly.

It was very easy to onboard my team onto Notion.

I find that managing version control or tracking changes in Notion is easy because the insights are very clear.

I have not seen a return on investment beyond what I previously mentioned about time saved.

I did not evaluate other options before choosing Notion.

Notion has positively impacted my organization because I have all the documentation centralized in one place. Before I was using Jira , Salesforce  knowledge base, and Notion as different tools. Now everything is centralized there.

The documentation creation and review of this documentation in Notion has reduced approximately 50% of the time. I appreciate that Notion AI will ask before proceeding with any changes. I would recommend others looking into using Notion to use Notion AI to onboard themselves and ask all the questions needed. I will also recommend them to use it for cross-team collaboration and for documentation. I give this review an overall rating of 8.

My main use case for Notion  is as a workspace, which means I use it as a backlog where I prioritize and stock all my projects, and I follow all my projects. I've created a backlog to store everything that is related to my project. This includes the project itself, the objectives, and everything related to the project, such as how I'm going to evaluate it. I follow projects in a Kanban view, but also in a planning view, using several views of databases.

For example, a project that comes from a request is how I use Notion  for one of my projects. The first thing I do is create a page called Projects, which is a document that I complete with all the information about the project, including project name, start date, end date, the objectives and goals of the project. I include the steps that I need to follow for that project and identify which KPIs will be relevant for that specific project. When everything is set up, I have an automation that sends it to my planning view. In my planning view, I detail each of the steps I mentioned before. I add the dates of these steps and create sub-steps if needed. This allows me to see the project in a timeline.

In addition to my main use case for Notion, I use it extensively to record my meetings. My projects come from requests, and when I work in AI projects, they tend to be quite unclear. I use it to take notes and record these meetings for these requests. I maintain a database with all the recordings of all my requests. I use AI Chat to ask questions and try to find information about something that happened in the past.

The best features Notion offers is AI, which is really effective. I can simply go to AI and explain my project, and it would create a page with a database where I can store my teammates and their email addresses and other information. It simply creates the page for me in the most suitable way and also helps me think about things that I haven't considered before. This is quite useful because it saves me a lot of time since I don't have to build those databases myself.

Kanban views are also really useful features. I use it less because I use Notion myself without my team. I think a Kanban view might be more useful when more than one person is changing the cards. Since it is myself working on this, I don't necessarily use it often. The only time I use it is when I need to clean my list of projects, as it's more visually helpful. It could be really helpful in other setups, but since it is only me working on this, I don't find it as essential.

Notion has positively impacted my organization by helping us in a way that we don't have an internal website. Since Notion is very visually friendly, it helps me communicate about my projects in a webpage layout. I think it helps communicate internally in a more professional way without necessarily using presentations that pollute the server. The AI recording feature has been very useful for all the sales teams because they use it during their calls and have a lot of requests and information during those calls. It's very useful for them to have a document at the end of the call that summarizes what was said, which helps them save a lot of time so they don't have to rewrite everything.

I think Notion can be improved because I'm having a problem with Agents. I created an agent that I use to replace my recording of my conversation. When I finish a conversation, I read the resume, see if I like it, and change things accordingly. I realized that it was time consuming for me to go and put it in the right place, so I created an agent to do this for me. However, I realized that it fails most of the time in the sense that it's copying the resume part, but it's not necessarily copying the transcription of the conversation. I really think that the transcription of the conversation is very important because when you're going to ask a question with AI, you need that more than the resume. I think this part with the agents is not quite on point, and I think it needs some work. It's moving in the right direction, though.

As for specific outcomes or metrics, such as time saved or improved efficiency from using Notion in my organization, I have not measured that yet.

By scalability, I mean that Notion handles growing amounts of work or users smoothly. For example, if my team expands or my projects get bigger, I think Notion still works for me. It requires time for me because it would mean that I need to adapt the workflow. However, it's not something I can't do. Considering the scale of the way we do things and the size of our project, scalability is possible.

I have not had any experience with the support team so far. It has not been necessary.

I previously used Monday.com to follow my projects, which is mostly the use I have of Notion right now. The reason I changed is because I changed companies and in this company, they don't use it anymore and they didn't have any tool for doing this kind of task. I thought that Notion was a good compromise where I could follow my projects and create pages and organize my environment.

My experience with pricing, setup cost, and licensing is that pricing is acceptable. We have four licenses because not the entire team uses it. It's acceptable for our needs.

As for a return on investment, I can't tell because we use it internally. I think that the improvement for us is just a gain of time. I don't see this tool as a direct ROI source, at least not so far. I just started using it not so long ago, and I am supposed to be the lead of this project. I haven't gone further right now. Maybe that's something I could add in the future. I might need some coaching or training because I think that I can do much more than I actually do with the tool.

Before choosing Notion, I didn't evaluate other options necessarily. I think it just came naturally. I started using Notion right before starting in this company. When I started in this company, I realized that a couple of persons were using it already, so it came naturally.

My advice to others looking into using Notion is that I'm always talking about Notion with my friends, and I always tell them that it's a nice way to keep your work organized. I see Notion as your server with files and folders, but what I really like is that you have the ability to customize pages in a way that you can't do in a word page. My advice to others looking to use Notion is to try to understand first why you are needing Notion or what kind of tool you're trying to look for, because it might not necessarily correspond to everyone. In my case it was possible because my department is a new department, so I was free to create the whole structure and the whole workspace. However, I think that when you arrive in a big company, this possibility of creating a workspace won't be possible. It really depends on the size of your company and the openness of the company. I think it's a tool that is pretty cool, but it won't match every kind of company. I would rate my overall experience with Notion as a nine out of ten.