Sold by: DevRev
Deployed on AWS
Product-Led Support for modern software companies that want to transform their customer support into a growth engine, and that believe in the power of one: one team between support engineers and developers, and one customer success culture across all.
4.5
Overview
At DevRev, we believe that efficient growth will be key to survival in this decade. We want to help drive this change, starting with converging customer success and customer support so every department can deliver on growth opportunities.
Powered by AWS, our DevCRM platform puts product and end user at the epicenter, converging data across departments onto a single collaboration and analytics platform arming support engineers with product and user data and helping reduce churn, cut costs by over 50 percent, and grow efficiently.
DevRev Product-Led Support is the first app on the DevCRM platform, converging in-app and modern customer channels with a scalable, customizable support ticketing platform that is tightly integrated with engineering issues.
Core capabilities
- In-app channel, PLuG, for customer engagement
- Unified customer conversations inbox
- Omni-channel support: PLuG, Slack, Email
- Automated convergence across customer conversations, support tickets, and developer issues
- Semantic search, knowledge articles abstraction, and deflection
- AI powered deduplication, ticket clustering, suggested links
- AI powered auto suggestion, auto complete, type ahead
- Bidirectional sync with Jira, Slack, GitHub
- Customizable data model
- Insights & Analytics
- Marketplace integrations and automations
Highlights
- In-App user experiences: The product-led channel, PLuG, to talk to your users; chat, broadcast, and nudge your users to drive adoption and delight.
- Omni-channel inbox & support productivity: A bi-directional, synchronous view into real-time customer conversations across PLuG, Slack, and email. Provide high touch customer support and boost productivity with AI powered search, deflection, deduplication
- Product and customer-centricity: A modern ticket management system that is extensible via APIs and webhooks, and connected to legacy CRMs and software development applications. DevRev data platform provides insights, collaboration, and the first ever product system of record.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
DevRev Unit (1 unit) | $0.01 |
DevRev Parts Manager | $0.01 |
Vendor refund policy
No refunds; Contracts cannot be canceled and exceptions made on a case by case basis.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For support, please email support@devrev.ai or head on over to https://devrev.ai to interact with our support agents.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Tetiana L.
Intuitive, Powerful Platform with Seamless AI Chat, Workflows, and Integrations
Reviewed on Feb 13, 2026
Review provided by G2
What do you like best about the product?
What I appreciate most about DevRev is how intuitive and powerful the platform is across different aspects of daily work. The chat feature, enhanced by an AI agent, makes communication and information retrieval incredibly seamless. It helps speed up responses, improves clarity, and reduces the need to switch between multiple tools.
I also value the flexibility provided by workflows. They can be adapted for a wide range of purposes, which allows our team to structure processes in a way that truly supports our operational needs. Whether it’s automating routine tasks or streamlining complex sequences, workflows significantly enhance efficiency.
Another major advantage is DevRev’s ease of integration with the other platforms our organization uses. Connecting tools without friction makes adoption smoother and ensures our systems work together rather than in isolation.
Finally, I want to highlight the DevRev team itself. Their dedication to understanding and addressing every need stands out. It’s clear that they are committed to continuously improving the product and providing excellent support, which makes a big difference in the overall experience.
I also value the flexibility provided by workflows. They can be adapted for a wide range of purposes, which allows our team to structure processes in a way that truly supports our operational needs. Whether it’s automating routine tasks or streamlining complex sequences, workflows significantly enhance efficiency.
Another major advantage is DevRev’s ease of integration with the other platforms our organization uses. Connecting tools without friction makes adoption smoother and ensures our systems work together rather than in isolation.
Finally, I want to highlight the DevRev team itself. Their dedication to understanding and addressing every need stands out. It’s clear that they are committed to continuously improving the product and providing excellent support, which makes a big difference in the overall experience.
What do you dislike about the product?
While DevRev offers many strong capabilities, there are several areas where we experienced limitations that impacted our launch and daily operations:
Lack of Multi‑Domain Support
One of the biggest challenges for our team was the absence of multi‑domain support. This significantly extended our implementation timeline and required additional workarounds that otherwise wouldn’t have been necessary.
No Built‑In Telephony
Since DevRev doesn’t currently provide native telephony, we had to rely on a third‑party solution that wasn’t our preferred choice. Managing communication with an external vendor proved more complex and less seamless compared to working directly with the DevRev team.
Platform Not Fully Optimized for Real‑Time, Immediate Support
Because our team provides instant, time‑sensitive support, certain missing features initially made daily operations more difficult. These included:
No distinction between sound notifications for chat vs. email
Limited visibility into status indicators
SLAs tracked by calendar hours instead of business hours, which didn’t align with our workflow
While many of these issues were eventually addressed, they did slow us down during the early stages.
Lack of Multi‑Domain Support
One of the biggest challenges for our team was the absence of multi‑domain support. This significantly extended our implementation timeline and required additional workarounds that otherwise wouldn’t have been necessary.
No Built‑In Telephony
Since DevRev doesn’t currently provide native telephony, we had to rely on a third‑party solution that wasn’t our preferred choice. Managing communication with an external vendor proved more complex and less seamless compared to working directly with the DevRev team.
Platform Not Fully Optimized for Real‑Time, Immediate Support
Because our team provides instant, time‑sensitive support, certain missing features initially made daily operations more difficult. These included:
No distinction between sound notifications for chat vs. email
Limited visibility into status indicators
SLAs tracked by calendar hours instead of business hours, which didn’t align with our workflow
While many of these issues were eventually addressed, they did slow us down during the early stages.
What problems is the product solving and how is that benefiting you?
DevRev has helped address several operational challenges and significantly improved the way our team manages support:
Clear and Actionable SLA Tracking
DevRev provides a visible SLA indicator on every ticket, which helps the team understand urgency at a glance. This ensures consistent prioritization, reduces the risk of SLA breaches, and makes workload distribution much more efficient.
More Detailed and Accurate Reporting
The expanded reporting capabilities allow us to analyze performance, forecast workload, and prepare reports with greater accuracy. This gives us better visibility into trends and helps with planning, resource allocation, and continuous improvement.
Flexible Ticket Properties for Complex Operations
The platform’s wide range of customizable ticket properties makes it possible to segment work across several teams and categories. This is especially valuable when managing multiple support groups simultaneously, ensuring each area gets the attention it needs.
Improved Communication Through Chat Visibility
End users can see the full history of their conversations directly within the ticket. This reduces repetitive questions, helps users track status easily, and streamlines follow‑ups. As a result, communication becomes clearer and more transparent.
High Accuracy of the AI Agent
The AI agent’s strong performance helps automate routine tasks and assists with information retrieval, allowing our human agents to focus on more complex tickets. This improves overall speed and quality of service.
Clear and Actionable SLA Tracking
DevRev provides a visible SLA indicator on every ticket, which helps the team understand urgency at a glance. This ensures consistent prioritization, reduces the risk of SLA breaches, and makes workload distribution much more efficient.
More Detailed and Accurate Reporting
The expanded reporting capabilities allow us to analyze performance, forecast workload, and prepare reports with greater accuracy. This gives us better visibility into trends and helps with planning, resource allocation, and continuous improvement.
Flexible Ticket Properties for Complex Operations
The platform’s wide range of customizable ticket properties makes it possible to segment work across several teams and categories. This is especially valuable when managing multiple support groups simultaneously, ensuring each area gets the attention it needs.
Improved Communication Through Chat Visibility
End users can see the full history of their conversations directly within the ticket. This reduces repetitive questions, helps users track status easily, and streamlines follow‑ups. As a result, communication becomes clearer and more transparent.
High Accuracy of the AI Agent
The AI agent’s strong performance helps automate routine tasks and assists with information retrieval, allowing our human agents to focus on more complex tickets. This improves overall speed and quality of service.
Financial Services
Fully Customisable and Easy to Tailor
Reviewed on Jan 29, 2026
Review provided by G2
What do you like best about the product?
It’s fully customisable, and the support from the team has been great.
What do you dislike about the product?
As an admin, I don’t find it very user-friendly for a non-tech person.
What problems is the product solving and how is that benefiting you?
We are using Devrev as a CRM tool. Ot is fully customisable and futuristic
Harsh S.
Streamlined Customer Communication and Centralized Data Management
Reviewed on Oct 14, 2025
Review provided by G2
What do you like best about the product?
1. Fast Customer Communication: With computer its very easy and a very streamlined way of giving customers faster resolution with automation.
2. Unified space: combines and tracks data of all possible email and tickets and maintains a central database with which its very easy to track and manage data.
3. Powerful search engine: very easy to search across other business apps
2. Unified space: combines and tracks data of all possible email and tickets and maintains a central database with which its very easy to track and manage data.
3. Powerful search engine: very easy to search across other business apps
What do you dislike about the product?
Ai automations could be optimized for better results
What problems is the product solving and how is that benefiting you?
-Building automations to optimize and speed up the workflow
-Faster customer resolutions which is increasing customer satisfaction
-Better communication across team members and stakeholders
-Faster customer resolutions which is increasing customer satisfaction
-Better communication across team members and stakeholders
Utkarsh S.
A Unified Platform for customer centric development
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
Everything is in one place. I can easily track customer issues, see product updates, and keep all teams on the same page.
What do you dislike about the product?
I wish reports and dashboards were easier to customize.
What problems is the product solving and how is that benefiting you?
Earlier, we had to jump between different tools to track customer issues, updates, and project progress. Now, everything is connected, which saves time and makes it easier for me to coordinate between teams.
Human Resources
DevRev keeps our work organized and on track
Reviewed on Sep 15, 2025
Review provided by G2
What do you like best about the product?
I like how DevRev brings product development, customer support, and feedback tracking into one platform. The interface is clean and easy to navigate, and it helps our team collaborate efficiently without switching between multiple tools.
What do you dislike about the product?
Sometimes certain features feel a bit complex at first, and it can take time to learn where everything is. However, once you get used to the platform, it becomes much easier to navigate.
What problems is the product solving and how is that benefiting you?
DevRev helps us connect customer feedback directly to product development, so we can prioritize the right issues and deliver updates faster. It also centralizes support conversations and product tasks in one place, which has improved team collaboration and reduced the time spent switching between different tools.