Recent DevRev experience
What do you like best about the product?
The support team is always very quick to reply and offer to have a call.
Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues.
Having different inboxes and being able to filter by so many fields keeps work organized and easy to cover for other colleagues.
What do you dislike about the product?
I do not find the 'sentiment' feature helpful. DevRev does not allow me to copy a ticket to create a new (similar) one because this field cannot be removed or modified.
Also, the sentiment often does not match the tone of the conversation.
Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'.
Also, the sentiment often does not match the tone of the conversation.
Finally, it should be easier to link tickets, instead of having to use a command. E.g. adding a ticket reference to the field, and being able to click on 'linking the ticket'.
What problems is the product solving and how is that benefiting you?
DevRev's bot that assigns tickets to our team has really helped in terms of efficiency and reducing manual work.