Adobe Experience Manager - Managed Services (FedRAMP)

Adobe Experience Manager  manages most of our websites, and content management is conducted exclusively through the AEM platform. Whenever we need to publish a new page, blog, or podcast, we access Adobe Experience Manager  to make the necessary changes in the components, retrieve assets from the DAM , and publish the required pages.

Adobe Experience Manager serves as our primary platform for day-to-day operations because we have been using it for an extended period. We build websites, develop components, and create custom and core components for new web pages. We continuously update these components to ensure compliance with AEM guidelines and to verify that our website is accessible and passes all required tests.

Adobe Experience Manager is user-friendly for our team because we have robust content authoring in the components, allowing authors to build pages from reusable components and use already-available templates to manage content without development assistance, as those components are prebuilt. We also have Digital Asset Management  where we can retrieve assets after uploading the necessary details, and it maintains a central library of all images, videos, and documents. It is straightforward to access all data at once, and there is a strong content workflow model with approvals, so without proper permissions, users cannot perform any actions. Content reuse and consistency are key factors, and it provides enterprise governance and security for each user role, with granular permissions and SSO  support, ensuring compliance-friendly controls.

Adobe Experience Manager offers several best features, including user-friendliness and a more secure platform than any other content management systems I have worked with. It has proven to be an excellent tool not just for developers and technical roles, but also for non-technical roles such as project managers and account managers, making it a solid platform for management.

Adobe Experience Manager has positively impacted our organization by serving as an excellent tool for building websites. We have migrated most of our sites from different content management platforms such as WordPress, Squarespace , and Craft to Adobe Experience Manager because we appreciate the content modeling and the ability to reuse templates for pages. It has been a wonderful tool for us.

Adobe Experience Manager could be improved by making it more reliable for all developers to access, rather than restricting access to a certified pool of resources or developers.

We also have another project running on Adobe Experience Manager where the Adobe support team indicated that integrating Live Search into our current e-commerce platform presented challenges. Adobe Live Search does not support the customizations we have on the live site and only supports the basic version. Therefore, I recommend that Adobe improve customizations and support customer-focused values for Live Search integrations, which would greatly benefit our team.

I assigned a rating of eight because there are certain limitations we must consider, and there are restrictions in Adobe Experience Manager that we cannot resolve. The primary concern is cost; the cost for AEM developers is significantly higher than that for standard developers, and AEM certified developers are substantially more expensive than regular developers.

I have been using Adobe Experience Manager since 2023.

We are a partner and have dedicated Adobe Experience Manager support for the products we currently use.

Adobe Experience Manager is an excellent platform for large enterprise development websites. We currently support a multinational company using this platform.

When we use reusable components for building new pages or landing sites, it has definitely reduced the time required to redo any tasks. Since we are reusing existing page components and available themes, it is simpler for us than performing the work manually.

For others seeking a robust and secure platform with comprehensive details who are running most of their campaigns and digital ads on Adobe, Adobe Experience Manager is an excellent platform to consolidate cross-channel data and bring everything together in one place. However, if they already have a digital meta intelligence or similar setup for their cross-channel platforms, they may not find Adobe Experience Manager suitable, as it is a robust platform where everything can be visible together simultaneously.

I provided a rating of eight for Adobe Experience Manager based on the considerations and restrictions discussed throughout this review.

Adobe Experience Manager  is used for developing components, content management, and developing experience fragments and content fragments. Assets are used for the DAM  for storing files and documents. All of this is used in day-to-day development.

When there is a similar requirement while changing the content of any component, a single component can be developed and reused, achieving the same requirement in a few minutes. With plain development, the whole page would need to be authored twice a day or have the whole content repeatedly. Adobe Experience Manager  allows for developing a component, having reusability, and achieving this in a shorter time.

The main use of Adobe Experience Manager is for reusability and content management. This is the main theme of Adobe Experience Manager.

For targeting within Adobe Experience Manager, if particular users specific to the product base or any type of targeting is needed, Adobe Target  can be integrated. Day-to-day targeting allows for reaching exact unique users, sending those product details, and achieving targeting accordingly.

Adobe Experience Manager has automated many things positively in the organization. Previously, the whole application was developed from scratch with all template creations and rendering script creations. When Adobe Experience Manager was introduced, only one component and one template were developed and reused in many pages and many use cases. Over the past two to three years, the organization has grown rapidly with Adobe Experience Manager as a best and supportive tool.

The drastic changes with Adobe Experience Manager are reflected in the numbers. Previously, the whole project was developed in five to six months. When Adobe Experience Manager was implemented, the whole project was developed in weeks, specifically four working weeks or twenty days. The development time has been reduced from five to six months to twenty days, showing a drastic change.

Adobe offers many tools for marketing and targeting. Commerce and other tools have been explored. As a well-developed tool, Adobe Experience Manager has provided extensive experience.

Moving forward, if Adobe implements AI tools wherein a vendor or a stakeholder comes in and gives instructions, they could develop a page or a whole site accordingly in a few minutes or a few days, which would be more helpful with AI.

Adobe Experience Manager has been used for the past four years.

Adobe Experience Manager is a stable tool. There are no bugs or issues within Adobe Experience Manager. It is very smooth, and upgrading to Adobe 6.5 LTS is also a very good and smooth experience compared to different tools.

Adobe Experience Manager can handle numerous projects because more projects can be developed, enhanced, and numerous components can be reused in many projects and published. It is more durable and scalable with this capability.

The Adobe Experience Manager support team is very friendly and responds very quickly. Previous tickets raised with Adobe customer support received quick responses, with all supported documents and links provided to resolve the issues. The customer service rating is five out of five.

Adobe Experience Manager is an upgrade from CQ5, which was previously used. According to training sessions, CQ5 was the previous solution before it was upgraded to Adobe Experience Manager.

The pricing and setup cost for Adobe Experience Manager is a bit higher compared to different content management tools. When compared to CQ5, Adobe Experience Manager costs a little more. However, it should be considered because there are additional features with more add-ons instead of the basic Adobe Experience Manager.

Moving forward, every organization needs to have Adobe Experience Manager license wherein the work can be done in a shorter period of time and achieve a lot of things with this tool. It is advised to have up-to-date information on Adobe because there are many updates available that can achieve more while developing and enhancing sites. Keeping up-to-date with Adobe's official sites is necessary. This review has a rating of five out of five.

Adobe Experience Manager  is my main headless CMS that helps with creating, managing, and publishing websites and landing pages in my organization.

A specific example of how I use Adobe Experience Manager  for websites and landing pages is that it enables our marketers to update content without coding.

Adobe Experience Manager has positively impacted my organization by allowing us to reduce time to market and enhance personalization, which leads to higher conversion.

Through faster content creation and publishing, this improved our campaign launches. Personalized experiences boost engagement and revenue in my organization.

The best features Adobe Experience Manager offers are website and content management, digital asset management, and personalization and experience delivery.

The personalization and experience delivery features have helped my organization by enabling us to deliver personalized content across channels such as web, mobile, and applications.

Adobe Experience Manager increases operational efficiency through centralized assets and reduces time spent searching, editing, and managing files.

I also value the integration with Adobe Target  and Adobe Analytics , which makes analysis of our markets very easy so that we can make data-driven decisions.

Adobe Experience Manager could be improved in that the cost is higher than expected.

Besides the cost, the complex setup is another area that could be improved with Adobe Experience Manager.

I have been using Adobe Experience Manager for three years.

Adobe Experience Manager is very stable.

Adobe Experience Manager's scalability is excellent, as it reduces infrastructure and maintenance costs.

The customer support is great, and everything has been good so far.

I previously used Mailchimp as a different solution.

I switched from Mailchimp to Adobe Experience Manager because Adobe is a great platform.

The licensing plus implementation and maintenance cost is very expensive, making it not suitable for small organizations, and the setup is very complex.

I have seen a return on investment through reduction in time to market, automation through AI, and the availability of very scalable solutions.

Before choosing Adobe Experience Manager, we did not evaluate other options.

Adobe Experience Manager is one of the best enterprise-level content management and digital experience platforms available. My advice to others looking into using Adobe Experience Manager is that this platform will enable all marketers to improve their marketing strategies globally. I rate Adobe Experience Manager a nine out of ten.

My main use case for Adobe Experience Manager  is to share papers with colleagues and to edit PDF files.

I use Adobe Experience Manager  to share or edit documents with my colleagues because we work with lawyers and have to create documents, modify these documents, and assemble papers.

I use Adobe Experience Manager because it is the official app of our working environment, so I need to use it.

The best features Adobe Experience Manager offers are the capability to modify a document in all of its aspects.

When I say I can modify a document in all its aspects, I mean that signing a document with Adobe is very simple, and certifying the document is also straightforward since we work for the public administration.

Adobe Experience Manager has made document management smoother because many people use Adobe, making it simpler for me to modify and resend PDF documents.

Since I started using Adobe Experience Manager, I have noticed fewer errors.

I think Adobe Experience Manager can be improved by making it simpler to use.

I do not have anything specific in mind regarding needed improvements.

I chose seven because if the app were simpler, I could give a nine or a ten.

Adobe Experience Manager is not so simple to use, so others should have some experience with similar programs.

I have been working in my current field for almost six years.

Adobe Experience Manager is stable in my experience.

I have never needed to reach out for help with customer support.

I have not used a different solution before Adobe Experience Manager.

Adobe Experience Manager is deployed in my organization simply based on my boss telling us to use it.

I do not know if my company has a business relationship with this vendor other than being a customer.

I have not seen a return on investment because I am a simple employee and do not have a return.

I do not have much experience with pricing, setup cost, and licensing.

Before choosing Adobe Experience Manager, I did not evaluate other options.

I do not have much experience with pricing, setup cost, and licensing.

I have been working in my current field for almost six years.

I find this interview too long and it should be shorter to make it more brief.

I gave Adobe Experience Manager a rating of seven out of ten.