Centralized content management has unified our digital channels and delivers consistent experiences
What is our primary use case?
Adobe Experience Manager is one of the most powerful and scalable CMS platforms I have ever used. It serves as our central content management tool for managing all our applications and delivering a consistent digital experience across them. The component-based architecture reduces development and deployment time. It manages our digital assets, ensures brand consistency, and enables us to deliver customized content easily. It seamlessly integrates with almost every enterprise solution and provides built-in analytic tools for improving customer engagement and better operational efficiency.
A specific example of how I use Adobe Experience Manager in my daily work is that it functions as a secure solution for personalized content delivery across all applications, ensuring consistency and brand value. It complies with all security standards and has a large user community for better support. It is a powerful and reliable platform that has been truly helpful in my organization. Being able to connect everything to one universal system was a game changer for us, giving us an overall better digital experience.
What is most valuable?
Adobe Experience Manager offers enterprise-level digital assets management and very robust customization, brand value consistency, and omnichannel delivery. It saves development and maintenance time.
The digital asset management and omnichannel delivery features have benefited my team by managing our digital assets, ensuring brand consistency, and enabling us to deliver customized content easily to our clients. Organizing and obtaining information from results is beneficial. Strengthening our online experience as a brand is valuable. Easy integration with other Adobe services improves productivity and provides a smooth experience.
Adobe Experience Manager has positively impacted my organization by enabling component and page reuse, which reduces application size. It saves manual effort for maintaining all applications, improves traffic, and ensures consistency across all our applications. It provides better security, scalability, and makes our applications more robust.
What needs improvement?
Adobe Experience Manager performs well overall, though some improvements could be made. Bug troubleshooting is challenging and requires developer expertise. Pricing is higher and not as pocket-friendly as other alternatives. Additionally, AI-generated content sometimes creates issues.
I believe the user interface should be more user-friendly and intuitive for all levels, allowing beginners to use this tool easily.
For how long have I used the solution?
I have been using Adobe Experience Manager for six years.
What do I think about the stability of the solution?
Adobe Experience Manager delivers very high performance, is reliable, and operates fast. It handles a huge amount of data smoothly.
What do I think about the scalability of the solution?
Adobe Experience Manager makes our applications more scalable, secure, and efficient. It is very scalable and handles my organization's growth efficiently and quickly.
How are customer service and support?
My experience with customer support has been extremely positive. When reaching out to them, they respond quickly and offer solutions. I highly appreciate them, and the large community is also very helpful and answers questions straightforwardly.
How would you rate customer service and support?
How was the initial setup?
Implementing Adobe Experience Manager in my organization was easy, especially because customer support was very helpful. After going through the learning curve, it becomes straightforward.
What about the implementation team?
I would describe the learning curve for new users or teams adopting Adobe Experience Manager as relatively smooth because customer support is very proactive and helpful, especially with new users learning how to use Adobe Experience Manager.
What was our ROI?
I have seen specific outcomes from using Adobe Experience Manager, such as a reduction in manual efforts, particularly for maintaining all our applications. There has been a 65% reduction in manual work. Our traffic has increased by 45%. Security has been very robust and has improved by 70%.
What's my experience with pricing, setup cost, and licensing?
Adobe Experience Manager performs well overall. Bug troubleshooting is challenging and requires developer expertise. Pricing is higher and not very pocket-friendly compared to other alternatives.
What other advice do I have?
Adobe Experience Manager integrates very seamlessly with other platforms and tools in my organization, so I have no concerns with that.
I feel very comfortable with the security of Adobe Experience Manager because of its robust security features, and we have not experienced any data breaches since we started using it.
My advice to others considering Adobe Experience Manager is that it is a good tool when consistency across all applications related to design, assets, or content is needed. It reduces application size because it enables component reuse repeatedly without any problems. Managing everything is straightforward and secure. I recommend this solution highly.
Adobe Experience Manager is very flexible and transparent for developers creating the UI across all applications using a single platform. From managing assets and content, it is excellent, easy, and quick. I would rate this product nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Extensive support and stability enhance platform experience but deployment needs direct synchronization
What is our primary use case?
We are working on digital experience platforms such as Adobe Experience Manager or Sitefinity. It's for powering their customer-facing website, not the transaction portal, but the brochureware portal. Currently, we have around three customers who are using Adobe Experience Manager.
What is most valuable?
I am from the IT infrastructure side, not an actual end user or developer. Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager. It helps to deliver web pages very fast. I have used products from other competitors of Adobe Experience Manager, but I find the dispatcher very good.
What needs improvement?
The content is created as Adobe Experience Manager has an author, publisher, and dispatcher. However, there is a feature missing where if content is created on the UAT environment and needs to be transferred or synced to the production environment, there is no direct way of doing the sync. Currently, the developer has to create a package and install it on the production environment from UAT to production. There should be a direct sync between the UAT lower environment to the production higher environment.
They should optimize Adobe Experience Manager.
For how long have I used the solution?
It has been in use for maybe 5 or 6 years.
What was my experience with deployment of the solution?
The initial setup for Adobe Experience Manager had some issues when we did it for the first time. After that, we had our learnings, and there weren't many issues from the IT infrastructure or setup side. Regarding the development side, I cannot comment as I am not from the development team.
What do I think about the stability of the solution?
Adobe Experience Manager is pretty stable. I would rate it 9 or 10. Since they are enterprise and have significant digital business coming through the digital medium, the stability of the product is very important.
What do I think about the scalability of the solution?
It's scalable but requires license procurement to add more publishers or dispatchers. You cannot simply add more servers without purchasing the license. Additionally, manual configuration is required when adding servers, making it not straightforward. For these reasons, I would rate the scalability at 6 or 7. Ideally, it should be more straightforward.
How are customer service and support?
Support for Adobe Experience Manager is good. I would rate it 8. They are always supportive.
How would you rate customer service and support?
How was the initial setup?
The initial setup for Adobe Experience Manager takes approximately 3 to 4 days.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
Adobe Experience Manager is expensive compared to competitors. I would rate the cost at 10.
What other advice do I have?
We are using version 6.5 or higher of Adobe Experience Manager. Overall, I would rate this solution 7 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?