Sold by: NovelVox NA INC
Break language barriers in customer service with NovelVox Universal Chat Translator. NovelVox Universal Chat Translator is a real-time chat translation tool that helps agents deliver personalized interactions with any customer in their native language from across the globe. With real-time translation, multi-language support, and seamless integration, ensure every conversation is smooth, efficient, and personalized.
Overview
Eliminate language barriers from customer service with NovelVox Universal Chat Translator, a powerful real-time translation tool that enables seamless communication between agents and customers in any language. Real Time Chat Translation : Instantly translates messages between agents and customers. Multi-Language Support : Engage customers in their preferred language for a more personalized experience. Seamless Integration : Works directly within ACD interfaces, so agents do not have to switch tools. Configurable Translation Rules : Customize settings to align with your business needs. How It Works: Customers type a message in their native language. The system translates it for the agent in real time. The agent responds in their language, and the message is translated back instantly. With NovelVox Universal Chat Translator, agents can understand, respond, and engage effortlessly, making every customer interaction smooth and frustration free. Say goodbye to language barriers and hello to truly global customer service!
Highlights
- Real-Time Chat Translation -Multi-Language Support -Seamless Integration -Configurable Translation Rules
- How It Works: -Customers type a message in their native language. -The system translates it for the agent in real-time. -The agent responds in their language, and the message is translated back instantly.
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
1.5MM messages | 1.5MM messages of chat translator usage per year for inbound and outbound | $9,999.00 |
4.0MM messages | 4.0MM messages of chat translator usage per year for inbound and outbound | $11,999.00 |
10MM messages | 10MM messages of chat translator usage per year for inbound and outbound | $13,999.00 |
Dimensions summary
You buy this product as a yearly contract based on how many chat translator messages you expect to process. Each option sets an annual allowance: 1.5 million, 4.0 million, or 10 million messages. The message count covers both inbound and outbound chat translation. The three options work as usage tiers, so you pick the annual volume that matches your expected traffic. Pricing scales with the message allowance you commit to, not with users or seats. All three cover the same translation capability and differ only in included message volume.
Top-of-mind questions for buyers
Each message processed by the chat translator counts toward your annual allowance. Both inbound messages and outbound messages are counted. A single translated exchange between a customer and agent can use two messages, one in each direction. The allowance covers the total across both directions.
Your contract sets a fixed annual message volume: 1.5 million, 4.0 million, or 10 million. If you expect traffic beyond your committed tier, you would select a higher volume tier. For usage above your committed amount, contact the vendor to confirm handling of extra messages.
No. Some connected third-party applications charge separate API usage, access, or transaction fees. These are billed separately from the product fee and are not included in your message allowance. The vendor passes such charges through where they apply, billed on a quarterly basis in advance.
www.novelvox.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
NovelVox provides 24X7 global support for all products. Write to us at support@novelvox.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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