Sold by: ATH Infosystems
Deployed on AWS
Free Trial
AWS Free Tier
This product has charges associated with it for seller support. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your processes whether you want rather informal and pragmatic processes or a strict ITIL aligned behavior.
Overview
iTop 3.2.0 on Ubuntu 22.04 with Free maintenance support by ATH Infosystems.
iTop is an open-source IT Service Management (ITSM) and Configuration Management Database (CMDB) platform developed to consolidate IT operations, automate workflows, and implement ITIL-aligned processes.
!! Architecture & Platform Design
- Deployed as a ready-to-use AWS Marketplace AMI
- Optimised for Ubuntu LTS environments
- Web-based UI with backend workflow engine and CMDB core
- Modular architecture keeping extensions and plugins
- REST API-enabled for third-party integrations
!! Core Capabilities
- IT Service Management (ITSM)
- Incident, Request, Problem, and Change Management
- Configurable service catalogue linked directly to CMDB objects
Configuration Management Database (CMDB)
- Centralised stock of assets, services, and dependencies
- Relationship mapping between arrangement items
Workflow Automation
- Event-driven triggers and lifecycle automation
- Automatic assignment, escalation, and state transitions
!! Customization & Extensibility
Low-Code Customisation
- Modify data models, forms, and workflows without coding
- Sustainable customisations that survive version upgrades
Project & Release Management
- Integrated project and release tracking
- Rights-based visibility for stakeholders
- Software lifecycle and change coordination
- Eliminates the need for multiple disconnected tools
Cloud & Scalability
- Designed for cloud scalability on AWS
- Supports load balancers and backup strategies
- Suitable for single-instance or enterprise-scale deployments
- Compatible with high-availability architectures
!! ATH Infosystems Value Addition
- Pre-configured and optimised AWS Marketplace AMI
- Quicker deployment compared to manual installations
- Secured, production-ready defaults
!! Target Use Cases Enterprise IT operations management Managed Service Providers (MSPs) Internal IT helpdesks and service desks Asset and configuration tracking ITIL process standardisation and automation
!! Licensing & Support iTop is open-source software distributed under its respective license This AWS Marketplace image is independently packaged, maintained, and supported by ATH Infosystems Optional paid support and maintenance services are available No warranty, express or implied, is provided
Highlights
- Built-in support for Incident, Request, Problem, Change, and Service Management, aligned with ITIL best practices.
- Unified Configuration Management Database providing real-time visibility into assets, services, dependencies, and relationships.
- Event-driven automation, triggers, notifications, and lifecycle rules to reduce manual operations and improve response times.
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 22.04
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free for 5 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
m4.large Recommended | $0.09 |
t3.micro | $0.09 |
t2.micro | $0.01 |
t2.large | $0.09 |
t3.large | $0.09 |
r4.large | $0.09 |
r3.large | $0.09 |
t3.nano | $0.09 |
t2.2xlarge | $0.09 |
t2.medium | $0.09 |
Vendor refund policy
No Refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Try one unit of this product for 5 days. There will be no software charges for that unit, but AWS infrastructure charges still apply. Free Trials will automatically convert to a paid subscription upon expiration and you will be charged for additional usage above the free units provided.
Additional details
Usage instructions
Connect your instance via SSH, the username is ubuntu. More info on SSH: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.html - Run the following commands: #sudo su #sudo apt update #cd /tmp #sudo systemctl reload apache2 Hit on browser - http://YOUR_SERVER_IP/itop/setup Use Database Details as follows: Database name: itop Database user: itopuser Database Password: Enter_Instance_ID
Support
Vendor support
For product-specific assistance, customization, deployment guidance, or technical support, ATH Infosystems provides dedicated expert support to help you meet your unique business needs. To get in touch with our support team, please contact us through our support portal or email: Support Portal: https://www.athinfosys.com/ContactUs.aspx Email: support@athinfosys.com Our team is available to provide assistance, consultation, and issue resolution to help you successfully use and manage your deployed solution. Let us help you unlock the full potential of this product with our specialized services.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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This product has charges associated with it for seller support. iTop is an open source IT Service Management and Configuration Management Database solution.
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