Vendor Insights
No-code automation for Security and IT teams. Companies like Box, McKesson, Coinbase, and Sophos trust Tines to run their mission-critical workflows, ranging from classic SOAR use cases like Endpoint Detection and Phishing Response, to Employee Onboarding and Slackbots, and far beyond.
Overview
Tines is a radically different approach to automation, for Security & IT teams.
The world's best companies - from startups to the Fortune 10 - trust Tines to manage their mission-critical workflows. Designed for and by security/IT practitioners, Tines helps you automate workflows of endless complexity by breaking them down into simple steps.
What makes us different? Tines is an exceptionally powerful and flexible platform, capable of automating the most complex workflows. However, it's also no-code - meaning that frontline team members can build and maintain automation themselves, without depending on the development team.
Typical automation workflows that our customers deploy:
- endpoint detection & response alerts
- abuse response
- phishing response
- employee onboarding
- vulnerability management
- threat intel enrichment
- fraud response
- suspicious login alerts
- Slack/Microsoft Teams bots
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@tines.com , for a private offer. This includes inquiries relating to single tenant environments, on-premise deployment, static IP, and custom domains.
Highlights
- Powerful and flexible. The typical customer automates 20 workflows within their first year on the platform.
- For the whole team. Allows frontline team members to build automation themselves, leveraging their expert knowledge of the workflow, and eliminating lengthy development cycles.
- Enterprise-grade. All of the compliance you need, and all of the features you'd expect. From SSO to role-based access control.
Details
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AWS Security Specialization
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/12 months |
|---|---|---|
Startup | startups <100 employees, founded <5 years ago, <50M in Capital raised | $5,000.00 |
Custom | Custom: Contact aws-marketplace@tines.io for custom pricing | $250,000.00 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
We provide multiple support touch-points. Our primary support structure for customers is through dedicated Slack channels and our account management team alongside our technical team. In addition to this we have extensive documentation, tutorials and other resources on our website. hello@tines.io
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Christopher B.
Total Game Changer
Reviewed on Nov 15, 2024
Review provided by G2
What do you like best about the product?
Tines is uniquely designed to enable teams of any skill level and job function to develop insanely fast. It removes essentially all of the tedious parts of development, allowing users to focus on the process they're seeking to automate rather than boring things like scheduling job runs and handling errors. It truly levels the playing field between seasoned developers and the technically curious, and I believe it is a force multiplier for any organization.
What do you dislike about the product?
The key difference in using Tines as opposed to many other automation solutions is that it has no concept of integrations. If you want to use Tines to interact with another service, you have to configure the connection yourself. With that said, Tines is able to connect to ANYTHING with an API without any other dependencies on third parties, and they have several dozen out-of-the-box templates to make connecting to other apps a breeze.
What problems is the product solving and how is that benefiting you?
Tines helps us solve nearly all of our automation challenges. We use it for Incident Response Automation, as a SOAR tool to enrich, respond to, and notify the information security team of security alerts, and as a general automation solution that allows us to monitor anything, generate metrics on anything, and for data analysis/reporting. Our Cyber Detection and Response team began using it, but once we demonstrated the power to other teams, it has spread like wildfire in our organization
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Logistics and Supply Chain
Tines enables fast and efficient impact
Reviewed on Nov 08, 2024
Review provided by G2
What do you like best about the product?
I love the usability of the tool and the fact that you can develop and host things efficiently and quickly.
Tines, and especially Tines AI, works out of the box and helps we solve issues fast.
Our Tines support team and account manager are also great at answering questions in our shared Slack channel and helping with problems.
Also, the swag is exquisite.
Tines, and especially Tines AI, works out of the box and helps we solve issues fast.
Our Tines support team and account manager are also great at answering questions in our shared Slack channel and helping with problems.
Also, the swag is exquisite.
What do you dislike about the product?
File upload and download has limits which prevent me from using the tool for some usecases.
Collaboration is challenging due to change control being only limited to one change at a time.
I can't see my AI credit usage as a non-admin.
Collaboration is challenging due to change control being only limited to one change at a time.
I can't see my AI credit usage as a non-admin.
What problems is the product solving and how is that benefiting you?
- categorising our security inbox emails
- detecting spam
- integrating with Jira and Slack to spin up incident tickets, channels etc
- detecting spam
- integrating with Jira and Slack to spin up incident tickets, channels etc
Zach H.
Amazing tool and Gold standard for support!
Reviewed on Oct 31, 2024
Review provided by G2
What do you like best about the product?
Tines has helped our team that does not have a strong handle on programming, to start thinking programmatically and helping us put and end to all of the papercuts! Besides the tool being incredible, our CSM, Support staff, SE and everyone we have worked with over tehre are insanely attentive, and willing to jump in and help you over the finish line when you hit a snag. Tines is by far the gold standard for supporting their customers!
What do you dislike about the product?
No gripes other than I wish we had budget for all of the bells and whistles! (I don't feel it is overpriced for how useful the tool is though, just fyi.)
What problems is the product solving and how is that benefiting you?
We have scaled all of our security ticketing across all of our scanning tools, reduced our manual triage work of security events significantly!
Insurance
Saves us hours!
Reviewed on Oct 31, 2024
Review provided by G2
What do you like best about the product?
For me personally, the UI and design of Tines makes it very simple and quick for me to learn. Also having the close relationship with Paula and Ian means any questions are promptly sorted.
What do you dislike about the product?
Any thing that could possibly be automated, we try to, even booking desks!
What problems is the product solving and how is that benefiting you?
A lot with Tenable automation - saving us huge amounts of manual hours from manually submitting tickets, also keeping us up to date with vulnerabilitys and exploits via automations with CISA etc
Peter O.
Hands Down the Best Workflow Automation
Reviewed on Oct 30, 2024
Review provided by G2
What do you like best about the product?
We've been using Tines for quite some time. Before Tines, we had a very complex open-source project that we customized to fit our needs. However, the management, knowledge, and resources required were problematic. Bugs were tough to trace, data wasn't easy to munge, and it just wasn't easy to visualize.
With Tines, we were able to migrate everything into a beautiful Tines actions that are very easy to understand and follow. The best part is we can quickly and easily extend functionality much quicker than before. And with the built in Live/Test Change Control feature, it's been flawless in testing our workflows before we push them to production.
Not to mention, their customer teams are amazing and top notch! They have always been friendly, welcoming and supportive!
Everything is well documented with multiple samples/examples, not to mention the Tines Story Library! That's a wealth of information.
All in all, we're with Tines for the long haul and I'm glad we are.
With Tines, we were able to migrate everything into a beautiful Tines actions that are very easy to understand and follow. The best part is we can quickly and easily extend functionality much quicker than before. And with the built in Live/Test Change Control feature, it's been flawless in testing our workflows before we push them to production.
Not to mention, their customer teams are amazing and top notch! They have always been friendly, welcoming and supportive!
Everything is well documented with multiple samples/examples, not to mention the Tines Story Library! That's a wealth of information.
All in all, we're with Tines for the long haul and I'm glad we are.
What do you dislike about the product?
The biggest downside to using Tines is that you want to try and find a way to automate everything through Tines.
What problems is the product solving and how is that benefiting you?
Tines is the glue that sticks our processes together. From SlackOps to integrating with our ticketing systems, Google Workspace, to even customer and engagement management. It makes us way more efficient.