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automation made easy and fast
What do you like best about the product?
It makes automation of any kind of task very easy. We use it for many tasks, from simple alerting and cronjobs to complex flows that require multiple tools with data parsing in between. It makes sending and receiving web requests very accessible for any kind of service you use. It only needs an api target and the automation can start running. The documentation is very helpful with examples and prebuilt flows you can start from. Their support is eager to help no matter how trivial your problem may be.
What do you dislike about the product?
They release features faster than they get documentented! :)
What problems is the product solving and how is that benefiting you?
It makes interation with the various tools we use (gathering, parsing and sending data) very easy and also alerts management with Cases feature.
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Great Product for Creating Custom solutions to address security gaps
What do you like best about the product?
Customer Support, example stories and good templates to start with. Tines has been instrumental in solving security problems and creating solutions with existing tools using their API. Customer support wend needed is top tier!
What do you dislike about the product?
AI features could use more polishing. Similar prompts then to return inconsistent results. More options to run Stories on a schedule.
What problems is the product solving and how is that benefiting you?
Tines has addressed vulnerability management, Idententiy Management, two-factor authentication, Zendesk sanitization and more.
truly accessible automation
What do you like best about the product?
Tines has made it easy to automate tasks to ensure they are done in reliable and repeatable ways with simple API integrations. I have used Tines to automate countless tasks from enriching information to eliminating manual ticketing processes. Tines allows me to ensure that people are doing valuable work. The thing that makes Tines unique is its community mindset, and the desire of that community to share ideas.
What do you dislike about the product?
I frankly can't think of anything I dislike about Tines because I have not yet found something that I could not automate with it.
What problems is the product solving and how is that benefiting you?
Tines allows us to eliminate fragile manual tasks to ensure they are done consistent and measurable ways. We use it for ticket encrichment, employee self-service of takss like checking compliance training status, understanding whether traffic is being blocked, submitting infrastructure as code changes through forms, to risk register entry creation. The opportuntiies for automation through Tines are limited by your imagination and the number of stories you are licensed for.
Excellent Platform - Excellent Team!
What do you like best about the product?
Extremely easy to use UI enables us to onboard Junior Analysts more effectively, and ensure that they can impact existing complex workflows without the requirement of advanced automation knowledge!
Additionally, the rollout time for new features is unparalleled. I dont know of another vendor that provides revolutionary platform updates at the same rate as the Tines Team!
Additionally, the rollout time for new features is unparalleled. I dont know of another vendor that provides revolutionary platform updates at the same rate as the Tines Team!
What do you dislike about the product?
Nothing that I can recall. From a technical perspective, I can mold the platform into creating whatever use-case I want. The customer support and experience teams are fantastic at making my ideas come to life.
What problems is the product solving and how is that benefiting you?
Tiens enables us to automate complex Incident Response processes and workflows to allow our Analysts to focus on other priorities. Decreasing time spent in an investigation is critical, and having the ability to increase our efficiency in a platform that provides a very low barrier to entry for automation, is a must.
Tines is a massive time-saver for teams
What do you like best about the product?
Ease of use--literally tie automation together on-screen.
So many libraries of ready-made automations.
Top notch team behind the scenes.
So many libraries of ready-made automations.
Top notch team behind the scenes.
What do you dislike about the product?
I have used Tines enough that I don't really get blocked on anything so I'm not sure what to write here. Any time I have a problem the team reaches out and finds me a solution.
What problems is the product solving and how is that benefiting you?
Device standardization automation
Device offboarding automation
Incident Response automtion
Log aggregation
Slack alerting
Device offboarding automation
Incident Response automtion
Log aggregation
Slack alerting
A Game-Changer for SOAR
What do you like best about the product?
Tines has proven to be an invaluable tool for building and enhancing our SOAR and SOC capabilities. The platform has played a pivotal role in helping us achieve our vision of a 24/7 SOC, ensuring that security alerts are streamlined and no critical notifications are missed. By automating tedious, manual tasks, Tines allows our team to focus on more strategic efforts, significantly improving our overall productivity and operational efficiency.
Another standout feature of Tines is its rapid pace of innovation. The platform frequently introduces new features, indicating that it is actively evolving in response to user needs. This dynamic development reassures confidence that Tines is heading in the right direction.
Equally impressive is the customer support provided by Tines. Their team is highly responsive, quick to resolve issues, and proactive about addressing bugs. This level of support has been instrumental in ensuring a smooth user experience.
Another standout feature of Tines is its rapid pace of innovation. The platform frequently introduces new features, indicating that it is actively evolving in response to user needs. This dynamic development reassures confidence that Tines is heading in the right direction.
Equally impressive is the customer support provided by Tines. Their team is highly responsive, quick to resolve issues, and proactive about addressing bugs. This level of support has been instrumental in ensuring a smooth user experience.
What do you dislike about the product?
While Tines provides an excellent suite of automation building blocks, users are required to create their own structures or playbooks from scratch. This can be daunting for teams without a well-defined strategy.
The reporting functionality also leaves room for improvement. Current reports focus heavily on metrics like time saved, but they lack depth when it comes to tracking cases or outcomes—a feature that would be highly beneficial for monitoring operational impact more comprehensively.
Lastly, although Tines markets itself as being well-suited for MSSP models, this functionality feels underdeveloped and incomplete. While it may be a promising area of future growth, it’s not yet robust enough to fully meet the needs of MSSPs.
The reporting functionality also leaves room for improvement. Current reports focus heavily on metrics like time saved, but they lack depth when it comes to tracking cases or outcomes—a feature that would be highly beneficial for monitoring operational impact more comprehensively.
Lastly, although Tines markets itself as being well-suited for MSSP models, this functionality feels underdeveloped and incomplete. While it may be a promising area of future growth, it’s not yet robust enough to fully meet the needs of MSSPs.
What problems is the product solving and how is that benefiting you?
Tines is solving the challenge of managing and responding to an overwhelming number of security alerts by automating tedious and repetitive manual tasks. This ensures no critical notifications are overlooked while freeing up valuable time for our team to focus on high-priority and strategic initiatives. By streamlining our workflows, Tines helps us build a more efficient and reliable 24/7 SOC, ultimately enhancing our overall security posture. The platform’s flexibility allows us to customize automation to fit our specific needs, significantly improving productivity and operational effectiveness.
Easy, Complete, and Comprehensive SOAR
What do you like best about the product?
The Tines platform provide an easy to use interface to drag, drop, and connect actions to create simple work flows. Tines incorporates templated actions for many security related tools APIs. Formulas and functions provide additional implementation techniques to create comprehensive workflows. Tines support is always quick to respond and provide some sort of assistance or pass the issue over to the Tines engineer
What do you dislike about the product?
Although Tines is not a start up, they are still lacking in complexity in the platform to build out specific actions. This is changing all the time due to the speed of the Tines Engineering and Development teams.
What problems is the product solving and how is that benefiting you?
Centralized location for ticket management, coupled with workflow automation for daily activities.
Automation Made Easy
What do you like best about the product?
Great no-code SOAR solution, super easy to use UI, and able to integrate with any service we use. Getting started couldn't be simpler and within a couple of weeks you will already see improvements. Customer support is top notch, always helpful and available, and whenever I've had an issue, they've been able to help me out.
What do you dislike about the product?
Some services better suited with vendor's own solutions, i.e. power automate for microsoft services, but tines still has great integrations for microsoft, just a little bit more fiddly. Apart from that, I have found myself wanting to automate everything else possible with tines.
What problems is the product solving and how is that benefiting you?
Been able to fully automate and integrate our SIEM with our IR flow. Saves an incredible amount of time and allows me focus on more important issues.
I recommend to Everyone
What do you like best about the product?
I like the api call functionality. I use it as middleware between dissparite systems.
What do you dislike about the product?
Short on documentation. Many of the functions are not well documented, or are not documented at all.
What problems is the product solving and how is that benefiting you?
I can do data modelling and custom reporting, without needing specialty software.
Effortless security automation with Tines
What do you like best about the product?
The most i like about tines is it ease of use, no code/low code approach,verstalie integrations,variety of actions flexibility, excellent customer support.
What do you dislike about the product?
Things which can be improved are Native data storage and more prebuilt templates.
What problems is the product solving and how is that benefiting you?
i have used tines to automate the vulnerability management program
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