Sold by: Text - AI customer service software
AWS Free Tier
Text - Customer Service Platform with AI Agent, Live Chat, Help Desk built to capture leads, support customers and increase online sales.
Overview
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Live chat from website chat and social media
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Online ticketing from emails and chats
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Detailed reporting
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Management options
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AI Agents
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Custom skills
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Customer profiles
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Campaigns
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Product video
Text AI customer service platform is built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text!
Text AI doesn't just support - it sells
In Text , AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It:
- detects checkout hesitation and steps in with the right offer;
- spots buying signals hiding in routine inquiries
- qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens.
74% resolution rate, around the clock
The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average.
When no one's online, Text AI agents keep working:
- capturing leads
- qualifying visitors
- collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person.
Every channel, one inbox
One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels.
Automation at every level
Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point..
Minutes to set up. Built to scale.
Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day.
Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT.
Text is built for enterprise trust and security
- SOC 2 audited
- GDPR compliant
- CCPA compliant
- PCI DSS certified
Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more!
Highlights
- AI Agent That Drives Revenue - Text's AI engine monitors customer intent in real time, engages proactively, and converts conversations into sales. AI recommends, qualifies, and closes deals autonomously, achieving up to 80% resolution rate. When a human touch is needed, your team picks up with full context to maximize every opportunity.
- Live Chat With Proactive Engagement - Monitor pages customers visit, products they compare, and moments they hesitate. Text starts conversations proactively at the right moment, turning browsing into buying. Customers using Text have reported a 25% increase in average order value and $1.5M in revenue within 8 months.
- Help Desk With Enterprise-Grade Security - Manage support across website chat, Messenger, email, SMS, WhatsApp, Instagram, Telegram and more. Integrate with CMS systems and ecommerce platforms such as Shopify. Measure revenue impact with built-in analytics that track dollars, leads, and retained customers. Compliant with SOC2, GDPR, CCPA, PCI DSS, and WCAG 2.2 standards.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
This product is available free of charge. Free subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimensions summary
This listing offers a single Free usage dimension. You pay nothing to use it. There are no tiers, seat counts, or usage add-ons to select on AWS Marketplace. The pricing structure is flat: one no-cost option with no commitment term or configurable quantity. Because only the Free dimension applies here, your cost does not scale with team size, conversation volume, or AI resolutions. You get access to the customer service platform, which brings together an AI Agent, live chat, and help desk tools in one workspace.
Top-of-mind questions for buyers
The Free dimension is a no-cost usage option. You gain access to the customer service platform, which combines an AI Agent, live chat, and help desk tools in one workspace. There is no charge, no commitment term, and no configurable quantity to select.
No. The Free dimension carries a flat, no-cost structure. Your cost does not scale with seat count, conversation volume, or AI resolutions on AWS Marketplace. There are no usage add-ons or overage charges tied to this dimension.
A resolution is counted when the AI Agent gives an answer that solves at least one customer question. If it transfers a chat to a human without answering, that does not count. One resolution is charged per conversation, even when several questions are solved.
www.text.com+1
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
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Support
Vendor support
24/7/365 Customer Support
Text provides round-the-clock support through their Customer Success Team. Assistance is available at any time regardless of your timezone or schedule.
Support Channel:
- Live chat available directly from the Text website
Migration Assistance: The team provides migration support from your current ticketing system, including your data, history, and workflows.
Getting Started: Text is browser-based with desktop apps for Mac and Windows. Sign in and start managing tickets immediately. The platform includes a 14-day free trial with no credit card required.
For any issues including product usage, troubleshooting, or account inquiries, reach out to the support team via live chat for prompt assistance.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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