Sold by: Ravenna
Deployed on AWS
Ravenna is an AI-native agentic service desk for IT, HR, and Operations teams that automates workflows, resolves requests, and delivers employee support inside Slack, Microsoft Teams, and portal.
Overview
Ravenna: AI-Native Internal Service Desk for Slack and Teams
It reimagines IT Service Management (ITSM) and Enterprise Service Management (ESM) from the ground up, using AI-driven automation to streamline internal support across IT, HR, Finance, and Operations. Employees submit dozens of requests every day, and even the best teams struggle to keep up. Ravenna removes that friction by automating the routine so your teams can focus on high-impact work.
Ravenna brings the entire service desk experience into Slack and Teams. Employees submit requests using natural language in the channels they already use. Ravenna's AI agents interpret the request, pull from your connected knowledge sources, and either resolve it automatically or route it to the right team with full context.
How Ravenna Works
- AI-Powered Resolution - Ravenna agents deliver instant, accurate responses to common requests like software access, password resets, and hardware provisioning
- Automated Workflows - Automate repetitive tasks including employee onboarding and offboarding, approval chains, and multi-step processes
- Natural-Language Agent Builder - Create and customize AI agents without code to handle your organization's unique support workflows
- Multi-Workspace Support - Manage service delivery across IT, HR, Finance, and Operations from a unified platform with dedicated workspaces for each team
- SLA Tracking and CSAT Measurement - Monitor service levels and employee satisfaction with built-in analytics dashboards
Key Use Cases
- IT Support - Automate software access requests, password resets, hardware provisioning, and common troubleshooting
- HR Operations - Streamline employee onboarding, offboarding, benefits inquiries, and policy questions
- Finance - Handle expense approvals, procurement requests, and budget inquiries
- Operations - Manage facility requests, vendor coordination, and cross-functional workflows
Enterprise-Grade Security and Compliance
Ravenna is built for enterprise and secure by design. Your data and your employees' data are protected at every step.
- SOC 2 Compliant - Verified security controls for enterprise data protection
- HIPAA Compliant - Meets healthcare data handling requirements
- GDPR Compliant - Full compliance with data privacy regulations
Seamless Integrations
Ravenna integrates with the tools you already use, pulling data and automating workflows across your entire stack. Connect to your existing knowledge sources, identity providers, and business applications to create end-to-end automated workflows without disrupting your current environment.
Why Teams Choose Ravenna
- AI-Native Architecture - Purpose-built with AI at the core, not bolted on as an afterthought
- Zero Context Switching - Employees get help without leaving Slack or Teams
- Rapid Deployment - Built natively for Slack and Teams so teams can get started quickly
- Unified Service Management - One platform for IT, HR, Finance, Operations and more
Highlights
- Ravenna Agents automate repetitive tasks and answer common questions directly within chat, using your existing knowledge base to provide instant, accurate responses. Build agents with natural language - no code required. Automate software access requests, password resets, employee onboarding and offboarding, hardware requests, and more. Free your IT, HR, and Operations teams to focus on high-impact work instead of routine ticket triage.
- Enterprise-grade service desk built natively for Slack with SOC 2, HIPAA, and GDPR compliance. Includes SLAs, CSAT measurement, custom forms, approval workflows, assignees, task lists, automatic categorization, custom views, and notifications. Create workspaces for every team across IT, HR, Finance, Legal, Facilities, and Operations. Integrates with the tools you already use to pull data and automate workflows across your entire stack.
- AI-powered analytics and Ravenna AI provide effortless insights into service desk performance. Ravenna AI understands your tickets, knowledge, workflows, systems, and people to provide contextual answers and automatically generate KB content. Beautiful, flexible dashboards tie key initiatives to business outcomes and communicate impact in real-time. Turn your service desk into a strategic lever that moves the business forward.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
1 to 500 Users | Full platform user access for teams up to 500 users. Contact for private offer. | $180.00 |
501 to 1,000 Users | Volume-discounted access for teams between 501 and 1,000 users. Contact for private offer. | $180.00 |
Above 1,001 Users | Enterprise volume discount for teams above 1,001 users. Contact for private offer. | $180.00 |
Dimensions summary
Ravenna charges by user count across three tiers. The first tier covers teams up to 500 users. The second tier covers teams between 501 and 1,000 users. The third tier covers teams above 1,001 users. All three give full platform access; they differ only by the size of your user base. Each tier is sold through a private offer, so you contact the vendor to arrange pricing. As your team grows into a higher user band, volume discounts apply.
Top-of-mind questions for buyers
A user is a person who accesses the Ravenna platform. Your tier is set by the total number of users on your team. Teams up to 500 fall in the first band, 501 to 1,000 in the second, and above 1,001 in the third.
Your tier reflects your total user count, not a split rate. When your team crosses into the next band, the volume-discounted rate applies to your whole user base, not only the added users. Each tier is arranged through a private offer, so you contact Ravenna to adjust pricing.
All tiers give full platform access. This includes AI agents that classify and resolve requests, a service desk inside team chat, a drag-and-drop workflow builder, a configurable service catalog, and analytics dashboards. The tiers differ only by user count, not by feature set.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Ravenna provides support to help customers with product usage, troubleshooting, and account inquiries.
Contact Support
- Email: support@ravenna.ai
Security and Compliance For information about Ravenna's security posture, compliance certifications (SOC 2, HIPAA, GDPR), and data handling practices, visit the Ravenna Trust Center at https://trust.ravenna.ai/ .
For questions about your subscription, billing, or for a private offer, please contact sales@ravenna.ai .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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