Sold by: Denser
Denser AI is an AI customer support chatbot and helpdesk trained on your websites, documents, and knowledge base. Deploy source-cited answers across web, email, phone, Shopify, messaging apps, and API, then hand unresolved conversations to your team.
4.9
Overview
Denser AI combines an AI customer support chatbot with a built-in helpdesk. Connect websites, PDFs, documents, Google Drive, and curated Q&A to create a source-grounded knowledge base. AI responses cite their sources, helping teams provide accurate, verifiable answers while reducing repetitive support work.
Deploy the same AI agent across website chat, help pages, email, phone, Shopify, Slack, Telegram, WhatsApp, or REST API. Capture leads, review conversation logs, monitor answer quality, and identify questions that your content does not yet answer.
When the AI cannot complete a request, Denser transfers the conversation and its full context to the built-in helpdesk. Agents can join live chat, assign and manage tickets, and turn resolved questions into reusable knowledge so future customers receive answers automatically.
Highlights
- Source-grounded AI answers with citations from your websites, documents, Google Drive, and curated Q&A.
- Deploy one AI customer support agent across website chat, email, phone, Shopify, messaging apps, and REST API.
- Built-in helpdesk with live-agent handoff, shared ticket management, conversation context, and answer-quality insights.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Starter | 2 chatbots, 1 seat, 1,500 queries/month, 50 MB per chatbot. | $39.00 |
Standard | 4 chatbots, 5 seats, 7,500 queries/month, 1 GB per chatbot. | $119.00 |
Business | 8 chatbots, 10 seats, 15,000 queries/month, 5 GB per chatbot. | $399.00 |
Dimensions summary
These three plans form a tiered contract, where each step up raises your capacity across four limits. You get more chatbots, more team seats, more monthly queries, and more storage per chatbot as you move from Starter to Standard to Business. Starter covers 2 chatbots, 1 seat, and lighter query and storage limits. Standard expands seats to 5 and raises query and storage allowances. Business reaches 8 chatbots, 10 seats, and the highest limits in this listing. Pick the tier that matches your expected volume and team size.
Top-of-mind questions for buyers
A query is one customer question answered by your chatbot. Each plan sets a monthly cap: 1,500 for Starter, 7,500 for Standard, and 15,000 for Business. The count resets monthly. Questions above your cap are not covered by that tier's included allowance.
Each plan sets storage per individual chatbot, not pooled across them. Starter allows 50 MB per chatbot, Standard 1 GB per chatbot, and Business 5 GB per chatbot. This storage holds the content you train each chatbot on, like website pages and documents.
Four limits scale together per tier: chatbots, seats, monthly queries, and storage per chatbot. Query volume usually drives the choice for busy support teams. Seat count matters more when many agents handle tickets. Pick the tier where every one of your four needs fits.
denser.ai
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Vendor refund policy
Contact customer service to refund.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is available by email at support@denser.ai . Setup and troubleshooting documentation is available at https://denser.ai/docs/ . Buyers can request an onboarding or solution meeting at https://denser.ai/demo/ . Enterprise plans include priority support and SLA options; other plans receive standard email support.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Oil & Energy
An accurate chatbot with reliable citations
Reviewed on Sep 06, 2025
Review provided by G2
What do you like best about the product?
Easy setup and deploying across different channels is easier, especially the answers as generated are highlighted, which is a unique thing.
What do you dislike about the product?
Their plans are quite restrictive, and credit limit can be reached quite sooner for easier tasks.
What problems is the product solving and how is that benefiting you?
DenserAI helps automate FAQ, customer support, and document search very effectively.
Chinyere Rosemary E.
Denser search and chat, one of the best tools to incorporate into your business
Reviewed on Mar 28, 2024
Review provided by G2
What do you like best about the product?
Denser AI search and chat has helped me a great deal to provide accurate responses by delivering consistent and reliable information to customers.
It has helped me to have excellent customer service through engaging in wonderful interactions with my customers by providing auto responses that are tailored to their specific needs. It enhances technical support and it gives 24/7 customer service which ordinarily, I wouldn't have been able to do on my own.
The software is easy to use, easy to implement and integrate and also, it easily generates leads for me from the website for easy outreach and follow ups of clients. It's indeed a good software to use.
It has helped me to have excellent customer service through engaging in wonderful interactions with my customers by providing auto responses that are tailored to their specific needs. It enhances technical support and it gives 24/7 customer service which ordinarily, I wouldn't have been able to do on my own.
The software is easy to use, easy to implement and integrate and also, it easily generates leads for me from the website for easy outreach and follow ups of clients. It's indeed a good software to use.
What do you dislike about the product?
I have not had any issue or concern with Denser search and chat features for now.
What problems is the product solving and how is that benefiting you?
It has helped me to answer and respond to my customers' questions and given them information that resolves their specific needs. It has helped me generate leads that I used for my outreach and follow-ups. Generally, it has made things easy for me.
Medical Devices
Get Precise & Accurate Information Through Denser Search and Chat
Reviewed on Mar 26, 2024
Review provided by G2
What do you like best about the product?
Denser search and Chat has made my work easier. AI search and chat feature has revitalised the customer service by giving precise and accurate information and enchance Technical support by gain in-depth insights from documents.
What do you dislike about the product?
I had a great experience with Denser AI search and Chat feature so I haven't faced anything that would I dislike.
What problems is the product solving and how is that benefiting you?
It give quick response and very easy to use.
Amaka Victoria U.
Denser Search and Chat provides reliable information.
Reviewed on Mar 22, 2024
Review provided by G2
What do you like best about the product?
Denser Search and Chat is a very reliable tool that provides accurate and precise information and leads with site documents in seconds. I frequently use it to create a custom chatbots and the process is so easy to implement.
Denser AI chatbot can also be integrated into websites to give proactive leads from webpages. It enhances technical support and rejuvenates customer interaction.
It gives 24/7 assistance, an excellent customer support and reduces cost of carrying out research manually.
Denser AI chatbot can also be integrated into websites to give proactive leads from webpages. It enhances technical support and rejuvenates customer interaction.
It gives 24/7 assistance, an excellent customer support and reduces cost of carrying out research manually.
What do you dislike about the product?
Denser Search and Chat is a very intelligent tool. There's nothing to dislike about it
What problems is the product solving and how is that benefiting you?
It reduces cost and helps to provide reliable and accurate information whenever I need it even from the comfort of my home.
Fajar H.
Bussiness Owner Must Have Denser Search and Chat
Reviewed on Mar 20, 2024
Review provided by G2
What do you like best about the product?
The benefits are more bigger than what mention on product description; Make your website Powerfull with AI Powered Search and Chat, enhanced Technical support by gain in-depth insights from doc, Make you have a Superior Customer Service that able to revitalize your customer interactions, and this what I like most, They really Master the art of generating leads from website.
Definitely easy to use, easy to implement, customer support very responsive, frequency of use, and easy to integrate,
Definitely easy to use, easy to implement, customer support very responsive, frequency of use, and easy to integrate,
What do you dislike about the product?
Overall Denser Search and chat are perfect. Its Damn too Good to let go away.
What problems is the product solving and how is that benefiting you?
Denser Search and chat help me a lot in 24/7 AI Powered customer service, make my website have more interaction and generating so much leads for my bussiness.