Sold by: Bitmovin
Bitmovin Observability for video playback is a fully managed SaaS that enables organizations to track, monitor, and analyze 200+ data dimensions and filters related to user streaming experiences, content quality, and playback performance. This enables teams to rapidly identify and debug issues and make data driven decisions to ensure a seamless streaming workflow in real time. It also includes an Observability MCP server, enabling natural language access to observability insights and workflows.
Overview
Bitmovin Observability for video playback is a comprehensive, fully managed solution that enables organizations to track and monitor viewer playback experiences in real time. It empowers engineering, product, and operations teams to quickly identify and debug issues, reduce time to resolution, and make data driven decisions that ensure a seamless streaming workflow.
With the Observability solution, teams can capture actionable telemetry from all Player instances to gain insight into viewer engagement, retention, and playback behavior. Dedicated dashboards across Audience, Quality of Experience (QoE), and Advertising help teams monitor performance, identify anomalies, and optimize playback to meet user expectations and business goals.
The audience view provides a complete picture of viewer behavior and usage patterns, including retention, geographic distribution, device utilization, and engagement signals. This enables teams to adapt content strategies, prioritize device support, and validate changes that impact playback adoption and experience.
The Quality of Experience (QoE) view focuses on playback health and performance. Teams can monitor key metrics such as video startup time, buffering and rebuffering behavior, playback failures, and error rates to quickly pinpoint where issues originate across content preparation, player configuration, delivery, or device environments.
The Advertising view enables teams to monitor ad playback performance and viewer impact, including impressions, ad quartiles, completion rates, and ad related errors. This supports faster troubleshooting of monetization issues while maintaining a consistent viewing experience.
Observability provides access to 200+ data dimensions and filters through the Bitmovin platform and API, enabling detailed analysis, segmentation, and root cause investigation when deeper visibility is required.
The Observability MCP server extends these capabilities by enabling natural language queries and guided workflows across observability data. This helps teams surface answers faster, streamline troubleshooting, and interact with playback data in a more intuitive way.
Additionally, teams can use the dedicated Amazon IVS integration to extend visibility into IVS based workflows and connect observability data with external platforms such as Grafana and Looker Studio.
For custom plans, Bitmovin also provides Private Offers through AWS. For more information, please contact sales@bitmovin.com .
Highlights
- Utilize dedicated Observability collectors for Amazon IVS users and control the Observability data from our intuitive UI or Robust API set
- Track and analyze over 200 data dimensions and filters to view Real-time and granular client-side stats on each user session
- Integrate seamlessly with major data repository platforms such as Grafana and Looker Studio
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/unit |
|---|---|
Price per thousand plays | $0.65 |
Dimensions summary
This product uses a single usage-based dimension. You pay per thousand plays, also called impressions. An impression is one video play tracked across your streams. Your cost scales directly with how many plays your viewers generate. There are no fixed monthly charges and no tiers to choose between. The billing includes 30 days of data retention, up to 10 full data exports per month, and 3 Analytics license keys. You can monitor tracked impressions in the billing statistics section of the vendor dashboard. For longer retention or other terms, contact the vendor.
Top-of-mind questions for buyers
An impression is one video playback session tracked across your streams. The system counts each play that your viewers generate on instrumented video players. You are billed per thousand of these plays. You can monitor the tracked count in the billing statistics section of the vendor dashboard.
Your cost scales directly with the number of plays your viewers generate. You are billed per thousand plays, so more playback means more charges. There are no tiers to cross and no upgrade step. Billing rises smoothly with usage, and there are no fixed monthly charges.
The per-play price includes 30 days of data retention, up to 10 full data exports per month, and 3 Analytics license keys. It also covers real-time playback monitoring, error tracking, and advertising performance data. For longer retention durations or other terms, contact the vendor.
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Vendor refund policy
no refunds
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Bitmovin customers can open a support case directly in the Bitmovin Dashboard to ask a question, report a bug, or request a feature. Getting started guides, how-to tutorials, FAQs, release notes, SDKs, and a complete API reference are all available in Bitmovin Docs. Additionally, the Bitmovin Community can be used to collaborate with other media streaming experts.
For custom plans, Bitmovin also provides Private Offers through AWS. For more information, please contact sales@bitmovin.com
For terms and conditions: https://legal.bitmovin.com/legal/terms
For our privacy policy: https://legal.bitmovin.com/legal/privacy
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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