Sold by: Carahsoft Technology Corp.
Deployed on AWS
With the Okta Identity Cloud organizations can securely connect their workforces, partners and customers to the right technology at the right time.
4.3
Overview
Okta is the modern access solution for all resources from cloud to ground that enables organizations to quickly deploy modern experiences across their entire business. Okta Workforce Identity ensures employees have quick and secure access to the tools they need to get work done.
- Single Sign-On: Deploy SSO across applications, including AWS SSO.
- Universal Directory: Consolidate users, groups and devices from a number of sources into a single directory.
- Lifecycle Management: Automate management of the employee lifecycle, including provisioning of users and groups into AWS SSO.
- Adaptive Multi-Factor Authentication: Deploy a set of second factors and contextual access policies based on risk. Customer Identity and Access Management delivers secure, seamless customer experiences and expedite time to value. Okta's Customer Identity offering includes:
- Authentication: Embed secure login and SSO with flexible authentication options including; OIDC and social authentication. Enhance security with step-up authentication using a broad set of second factors.
- Authorization: Control which apps and APIs users have access to using attribute-based policies enforced through SAML and OAuth protocols.
- User Management: Add registration to your apps and manage customer identities at scale via APIs or from Okta's user friendly admin console. For Custom Configurations, Volume Pricing or CIAM available via Private Offer please contact us at: okta@carahsoft.com
Highlights
- Single Identity Platform: Power business velocity with a single place to create, maintain, and audit authentication and authorization policies for every layer of an application across cloud, on-premise, or hybrid environments.
- Robust Ecosystem: Extend Okta to create engaging digital experiences, expedite large scale technology deployments and enhance security with over 6500 pre-built integrations.
- Comprehensive AWS Integrations: Centralize and secure access to AWS and manage entitlements across all AWS accounts for end users, developers and the applications they build with pre-built integrations and customizable workflows.
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Dimension | Description | Cost/12 months |
|---|---|---|
Okta Workforce Identity | 150 internal users workforce identity products suite | $0.20 |
Okta Customer Identity | 20,000 external users customer identity products suite | $0.10 |
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Through our expert teams and robust digital resources, we ensure you can always access urgent and proactive support, whenever and however you need it, anywhere in the world. Access the Okta Community to get help, engage with us and your peers, submit product requests, and access the key resources you need to drive success. We offer support and success packages that are based on your needs and align with the complexity of your deployment to give you the power of choice. support@okta.com
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Customer reviews
reviewer2818359
Strong authentication has improved secure access for cloud apps, APIs, and hybrid environments
Reviewed on Apr 21, 2026
Review from a verified AWS customer
What is our primary use case?
As part of Identity and Access Management solutions, or IAM , that many organizations use, Okta Platform is a mature cloud-first IAM platform that uses many single sign-on methods. This is one use case for applications, along with MFA and federation across SaaS and custom applications.
Okta Platform helps to secure access to cloud environments, APIs, containerized workloads, and AI/GenAI services in my architecture by allowing me to create the application in Okta Platform and assign it to the right users and groups, then start configuring the authentication. The first step is multi-factor authentication, which helps secure that only the approved users and groups are allowed to use that application, whether it's an AI application or an on-premise organization application. Another important measure to avoid attackers from gaining users' credentials, such as passwords, involves single sign-on. Additionally, Okta Platform has an adaptive access policy, meaning the user, or employee in this case, does not need to remember the password. Once the administrator configures SSO , the user does not need to go through password authentication; if they are authenticated using MFA, it works directly.
The use of Okta Platform to protect non-human identities in my environment, such as service accounts, machine-to-machine access, or AI agents, is limited since in the organization I work for at Deloitte, we use Microsoft for that. Okta Platform is a great IAM solution, but it is not an IGA solution, short for Identity Governance. The first thing an organization needs to look at is to understand their use case: do they need IAM or IGA or do they only need IAM? Because if it's only IAM, Okta Platform is good, but if they also need IGA to govern non-human identities and others, it is not a solution for that.
Okta Platform helps to address specific industry or regulatory requirements such as healthcare and financial services in my cloud environment. For instance, it benefits the banking industry and the e-commerce industry as well. However, it is available for many industries because it's a very mature and cloud-first IAM platform, making it perfect for companies or startups that are just starting out; they don't need to go through on-premise setups.
What is most valuable?
What I like about Okta Platform includes its large, pre-built application integration catalog, which is very useful. It also has strong support for the SAML standard and OpenID, commonly referred to as OIDC. Additionally, it offers good API and extensibility for custom use cases and works well in hybrid and multi-cloud environments.
The main benefits that Okta Platform brings to the table include strong authentication, which is the first thing, and adaptive MFA, which is very good. For example, if someone tries to log in from a country that is different from the countries they typically sign into, then Okta Platform will ask them to perform another authentication to verify that it is, in fact, the same user. Strong authentication is crucial, along with federation that I used for both cloud and on-premise systems. Federation worked very well, and it facilitates fast SaaS onboarding, with application templates in Okta Platform which make the whole configuration easier. Coming from a Microsoft background, I appreciate how Okta Platform is vendor-agnostic, meaning you do not need to depend on anything; it can work with any identity or identity governance vendor.
I noticed measurable security and operational improvements in my cloud-based workloads since implementing Okta Platform. It is very stable; we didn't have many errors when it came to users trying to log in, which is the first thing. Federation also worked, and that's one use case I can say I used it for. I had a client that was an organization with over 5,000 employees, and they wanted the authentication to go for Microsoft, but through Okta Platform. In reality, what happens is the user tries to log into an Okta Platform application and then gets redirected to Microsoft. That is federation, which refers to redirecting them to a Microsoft page. Once they complete the right authentication, they are redirected back to Okta Platform, making it a successful use case for a large organization in the insurance industry.
What needs improvement?
While there are many good things about Okta Platform, I would like to see improvements, especially in the IGA capabilities, which are limited compared to more dedicated IGA tools. I believe adding this would give them a real benefit. Additionally, it is not designed as a privileged access management solution, referred to as PAM. As I come from a Microsoft background, I see that Microsoft has both IGA and PAM capabilities, which Okta Platform lacks. Another area for improvement is pricing; it becomes complex and expensive when you add features. I would like to see licensing transparency, possibly some cost control notifications. Lastly, better policy visualization would be nice to have, showing how the policies configured can be represented more visually.
For how long have I used the solution?
I have been working with Okta Platform for the past year.
What do I think about the scalability of the solution?
When it comes to scalability, I find that Okta Platform's performance is very good. That's the whole point. As soon as you scale up, it often comes with additional costs, but that worked perfectly for us. We managed to implement it for a large organization with many users, so there was no problem; it was very stable.
How are customer service and support?
I would evaluate customer service and technical support for Okta Platform by noting that we did need assistance once when we blocked ourselves out and had to contact Okta Platform support. It took about two days for them to respond, which I think is reasonable. However, this also depends on the support license that you have. We had the minimum one, but still, two days is acceptable as they helped us resolve the issue.
How was the initial setup?
My experience with the deployment of Okta Platform is that the initial setup is straightforward for standard use cases such as fast SSO and MFA. However, complex environments such as hybrid AD, custom applications, or lifecycle automation require careful design and skilled implementation to avoid the technical debt that's often referenced.
What was our ROI?
Regarding the pricing of Okta Platform, while it is high and complex, I find it does bring a return on investment. The important thing is for companies to evaluate the total cost and not just the base licensing because once you add more features, the total cost increases. This evaluation varies based on the organization's use case; if it's below around 100,000 users, it should be fine. However, if you plan to go beyond that, evaluating the total cost becomes crucial.
Which other solutions did I evaluate?
I decided to switch to Okta Platform for different use cases for different organizations, particularly at Deloitte. We noticed that many of these organizations that are very Microsoft-heavy, meaning they have many products with Microsoft, find that Microsoft Entra ID , which is an IAM and IGA solution, fits them perfectly because they are already in that Microsoft ecosystem. However, for organizations that are not heavily involved with Microsoft, then Okta Platform is a great solution because they do not need to be dependent on any vendor. It's cloud-first, and so if you need specific IAM without being tied to Microsoft, I think Okta Platform is the best alternative.
What other advice do I have?
Given my experience with Okta Platform and with other technologies, my advice to other organizations considering it is to clearly define if they want IAM versus IGA requirements as early as possible. Okta Platform is not a full IGA platform, and organizations need to understand that coming in. They should also evaluate the total cost and not just the base licensing. Lastly, if they are Microsoft-heavy organizations, they might consider Microsoft Entra ID , but if they are not deeply tied to Microsoft, then definitely go with Okta Platform. I would rate my overall experience with Okta Platform as an eight out of ten.
AmitRathod
Identity platform has unified access, automated lifecycle tasks, and strengthened cloud security
Reviewed on Apr 17, 2026
Review from a verified AWS customer
What is our primary use case?
I have been using Okta Platform for almost four years. In my current organization, I use Okta Platform as a cloud-based IAM platform for purposes like Single Sign-On , multi-factor authentication, lifecycle management, as well as for universal directories. It provides secure, automated user provisioning and access to applications for employers and customers, and it is also useful for risk authentication and API access management. Okta Platform is an AI-driven technology that detects threat-related models, signaling if anything potentially harmful might occur. Thus, there are various uses for Okta Platform.
Okta Platform protects non-human identities in my environment, including service accounts, machine-to-machine access, and AI agents. Regarding non-human identity protection, the ServiceNow team creates a non-human identity that flows into Okta Platform and generates a generic password for them. It helps manage our service accounts and includes customization features that enable these non-human identities to automatically activate their passwords every 60 days and restrict logins to approved systems only, not from personal or any other devices.
Okta Platform helps to address specific industry and regulatory requirements in my cloud environment, including usage within the banking sector, finance sector, and one of the large logistics sectors. We also have a client in the pharmacy sector where we use Okta Platform as a complete end-to-end product.
For Okta Platform deployment model, I am using AWS . I have integrated and secured AWS services through Okta Platform by utilizing Single Sign-On for application integration and using Terraform for project deployments.
What is most valuable?
The best features of Okta Platform include Single Sign-On, which offers one-click access for thousands of cloud and on-premise applications, and great lifecycle management. It automates user provisioning and de-provisioning, managing the entire identity lifecycle from onboarding to offboarding. Additionally, it provides excellent scalability along with device and administrative tools management, making Single Sign-On and lifecycle management the standout features.
Using Okta Platform, we can utilize almost 7,000 pre-built integrations with popular applications. It provides easy and customizable configuration based on client requirements, allowing for development of user onboarding, offboarding, and updating processes. There are numerous API features, including passwordless authentication and B2B customer identity with a CIAM feature. Okta Platform secures APIs to control access and protect sensitive data, enabling users to reset passwords or unlock accounts without IT intervention. Moreover, it offers standard and custom reports to monitor access, ensuring compliance and visibility into potential security risks.
Okta Platform helps to secure access to cloud infrastructure, APIs, containerized workloads, or AI/GenAI services in my architecture by utilizing two modules: Identity Threat Protection (ITP) and identity governance and automation. ITP analyzes login patterns, device posture, and network data to detect anomalous activity, and it enables universal logout for instant revocation of access tokens across all supported applications if suspicious behavior is detected. The shared signals framework, along with Log Investigator and natural language processing, allows admins to query system logs in plain English for quicker investigations. In terms of identity governance and automation, it analyzes user roles and activity to recommend the least privileged access, optimizing governance policies and generating summaries of user access rights for access certification reviews.
What needs improvement?
While I see very few areas for improvement in Okta Platform, I do note its high cost, which can be particularly challenging for smaller organizations looking to utilize advanced features like Okta Workflows. Additionally, there are reporting limitations, as some users find Okta Platform's built-in reports less detailed compared to competitors. Furthermore, frequent multi-factor authentication prompts can cause MFA fatigue, disrupting user experience. Lastly, there is limited on-premise support, which, while robust in the cloud, is often expensive to manage for legacy on-premise applications, making these features candidates for enhancement.
For how long have I used the solution?
I have been using Okta Platform for almost four years.
What do I think about the stability of the solution?
In terms of stability, I faced some issues in 2022, but for the last three years, there have been no scalability problems. Okta Platform efficiently supports scalability, allowing for extensive individual tenants within a single environment, as well as onboarding and offboarding processes for thousands of applications. Clients can scale their API access requests beyond default limits, which is adaptable according to requirements without impacting performance or deployment.
What do I think about the scalability of the solution?
In terms of stability, I faced some issues in 2022, but for the last three years, there have been no scalability problems. Okta Platform efficiently supports scalability, allowing for extensive individual tenants within a single environment, as well as onboarding and offboarding processes for thousands of applications. Clients can scale their API access requests beyond default limits, which is adaptable according to requirements without impacting performance or deployment.
How are customer service and support?
I would rate Okta Platform's tech support and customer service as an eight out of ten, as their availability can be rare and requires scheduled calls, often taking a significant time to receive solutions. However, the support provided is generally very good.
Which solution did I use previously and why did I switch?
Before adopting Okta Platform, I had used OneLogin and Entra ID for identity and access management, specifically for privileged access.
How was the initial setup?
The deployment experience with Okta Platform varies based on client requirements. For large-scale applications, it took almost two to three months, while small-scale organizations required around six to seven days. I have not faced issues during deployment; it has consistently met our clients' expectations.
What about the implementation team?
For deployment, our AWS DevOps team works on the deployment-related aspects and supports the workloads secured by Okta Platform.
What was our ROI?
Since implementing Okta Platform, I have noticed measurable security and operational improvements in our cloud-based workloads. Initially, we faced complex implementation challenges, but now it supports much faster and easier implementation and deployment in production, thanks to AI utilization. We resolved earlier centralized risks, and credentials are now managed in a very encrypted manner, which has improved performance and security.
What's my experience with pricing, setup cost, and licensing?
I find Okta Platform cost-effective and worthwhile to purchase due to its vendor-neutral nature, supporting thousands of pre-built integrations with third-party applications. It is highly flexible with adaptive MFA, includes user behavior analytics and custom workflows, which many competitors do not offer. Its granular and easily configurable policy engine, along with a strong lifecycle management process, makes it worthy of investment for any organization despite its cost.
Which other solutions did I evaluate?
I evaluated OneLogin and Entra ID before choosing Okta Platform.
What other advice do I have?
My advice for organizations considering Okta Platform is that if cost is not a concern, they should definitely opt for it, as it features excellent user lifecycle management, identity governance, re-certification, user provisioning, and strong Single Sign-On functionalities. I would rate this review as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
reviewer2817687
Centralized identity has improved secure training access and simplifies global user management
Reviewed on Apr 16, 2026
Review provided by PeerSpot
What is our primary use case?
Our company is an educational training platform operating as a global online training model. We focus on IT services and training, managing global employees and user accounts while handling the onboarding and offboarding process. We specifically use Okta Platform to manage MFA, SSO , and logins for multiple applications. It is integral to our identity and access management strategy, effectively centralizing our application management. We opted for Okta Platform because we wanted a separate, unique platform solely dedicated to identity management, unlike Microsoft Azure , where additional interconnections like Entra ID and Intune might be required.
What is most valuable?
Okta Platform offers valuable features such as centralized identity and access management, which allow for a single sign-on process, simplifying user authentication across applications. Its scalable management solutions provide strong multi-factor authentication, integrating easily with various applications using protocols like SAML, OAuth, and OpenID Connect. An intuitive admin interface makes user roles and access policies easy to manage, enhancing overall operational efficiency and security.
Security improvements are notable, with centralized identity control and reduced IT workload through automation. Okta Platform supports onboarding and offboarding employees, improving user experience with fewer logins needed.
Overall security posture with adaptive multi-factor authentication centralizes access control, especially benefiting hybrid and multi-cloud environments. Smooth deployment and scalability eliminate lag, providing seamless and stable operations in managing user accounts and identities.
What needs improvement?
Okta Platform's pricing model can be expensive for smaller organizations, affecting user feature accessibility. Initial setup and configuration require careful planning and experience from administrators. Cloud-based infrastructure may lead to access issues during downtime or service disruptions. Support response time could be improved, especially for non-premium customers.
Pricing could be more competitive compared to alternatives like Ping Identity, OneLogin , and Microsoft Azure AD. More responsive customer service, enhancements in setup configuration, and support could improve the platform. Prioritizing customer issues in support tickets based on urgency level might enhance response time, helping businesses manage crises more efficiently.
For how long have I used the solution?
We have been using Okta Platform for almost three and a half years.
What do I think about the stability of the solution?
Okta Platform is absolutely stable, with no experienced lag. This ensures immediate action upon changes applied within Okta Platform, stabilizing operations in managing user accounts, identities, logins, and user profiles. With functionalities running smoothly, it fulfills stability expectations effectively.
What do I think about the scalability of the solution?
Okta Platform's scalability is robust and performs well. It responds quickly and does not delay processes, yielding timely, appropriate results. There is no lag, allowing the platform to function smoothly. It is secure, providing needed scalability without impacting performance.
How are customer service and support?
While the deployment process was smooth, helped by Okta Platform's support team, more immediate assistance post-deployment is required. Currently, the support response time is too long, adversely affecting business during urgent issues or scenarios. A suggestion is improving the customer support experience by introducing a priority system for issues, allowing urgent cases to be addressed swiftly. Adding features in support ticketing to prioritize urgency could enhance effectiveness.
By offering a system to set varying priority levels on support tickets, urgent issues could receive quicker attention, benefiting business continuity and customer satisfaction.
Which solution did I use previously and why did I switch?
We considered other identity platforms available in the market and ultimately chose Okta Platform for its unique, standalone identity management capabilities.
How was the initial setup?
Oakta Platform's deployment and initial setup were smooth and straightforward. We were guided effectively by Okta Platform's support team on how to configure it to fit our business needs and tenant setup.
What about the implementation team?
Our team implemented the platform internally without utilizing external consultants, integrators, or resellers, except for support guidance from Okta Platform's support team.
What's my experience with pricing, setup cost, and licensing?
We have a basic business standard license for Okta Platform. If we go beyond that, it is a little pricey compared to other models. Alternatives like Ping Identity, OneLogin , and Microsoft Azure AD offer minimal costs.
Which other solutions did I evaluate?
Comparisons were made with platforms like Microsoft Azure, which require interconnections, unlike Okta Platform's independent design. Our management team ultimately preferred Okta Platform for its unique identity management focus, taking insights from Okta Platform's demo presentations.
What other advice do I have?
Okta Platform's genuine uniqueness in focusing on identity is appreciable, unlike other tools requiring interconnected services. However, the pricing, initial configuration, and support response need improvements for enhanced customer satisfaction. A customer feedback mechanism to prioritize urgent issues might ensure timelier assistance during crises, maintaining business continuity and satisfaction. I would rate this overall experience as an eight out of ten.
Zaki Ahmed
Unified access has simplified JML automation but data residency still needs improvement
Reviewed on Apr 16, 2026
Review from a verified AWS customer
What is our primary use case?
We started Okta Platform as an SSO solution. We are using it for workflows configuring like JML and all the automation. Okta Platform is being used for the JML purpose like joiner, mover, leaver purposes and all the automations.
We are using ServiceNow , so Okta Platform is integrated with them using the APIs. We have custom applications that we are integrating with using the APIs, and it is supporting very well.
In our environment, we have not enabled Okta Platform for service accounts, and we have bypassed Okta Platform authentication for those things. I am not certain if Okta Platform can support those accounts, but in our environment, we have bypassed those items.
What is most valuable?
The first thing I appreciate about Okta Platform is the security, and then the JML automation process. It is truly amazing and makes life easier for us.
We have multiple applications before using multiple authentication methods, using multiple kinds of Intranet ID and many other things. Now, we have moved to one platform which is Okta Platform. We have a single source of Okta Platform, and not only that. Before we had many processes using ServiceNow for the management services. We have integrated Okta Platform with that to make the process more automated. This makes life easier, making things faster and more secure, with one point of one resource of authentication. It is very user-friendly.
Okta Platform supports integration with the APIs as well for applications which do not have SAML and Zero Auth. Okta Platform can integrate with the APIs.
What needs improvement?
It has been two years for me with Okta Platform, so I still cannot judge if they need improvement in specific parts. So far, it is covering what my requirements are. Perhaps in the future, if I encounter limitations, I can provide feedback. For now, I have no concerns about this.
I can say one more thing. I am in Saudi Arabia, and Okta Platform is hosted somewhere in Germany on the AWS platform. Every country has their own compliance requirements. Saudi Arabia requires any application, every software, everything to be hosted inside the kingdom. This is our country's compliance requirement. Okta Platform is not hosted in the Saudi region. In fact, it is not even in the Middle East; it is somewhere in Germany. If it were moved to every country with their own data center, it would cover all of our compliance related issues, and every country could align with that. Saudi Arabia especially needs every application, every software, every tool to be inside the kingdom, where Okta Platform is somewhere outside. If they move to the Saudi region or somewhere in the Middle East, it would be really helpful for us.
For how long have I used the solution?
It has been two years.
What do I think about the stability of the solution?
Since Okta Platform is a SaaS service, we do not have to do anything. We just need a mid-server and that is all. That works for us. We do not have any main challenges with Okta Platform.
What do I think about the scalability of the solution?
I am still in the phase of rolling out Okta Platform completely. I have not done the complete rollout. I cannot assess this now because we are in one of the biggest companies, so we have many things, more than 300 applications, and a lot of other items. We are still in the phase of rolling out Okta Platform everywhere.
How are customer service and support?
I have dealt with some issues and have raised tickets, and they were really helpful. They replied immediately with no delay. Since I am also using professional services, the responses are quicker because of that. They are very good.
For tech support, I can rate them an eight. The only thing I found is that they are working somewhere in the UK, and I am working in a different time zone, so there is a time difference. If I raise a ticket, I will get a reply the next day. That is the only issue because of the time difference. Otherwise, it is an eight.
Which solution did I use previously and why did I switch?
Before, we were using Microsoft and some other kinds of authentication methods. Okta Platform has replaced those things. Almost, I feel both are the same. I did not feel much difference in the security aspect. It is the same for all.
We were on Microsoft and some other third-party authentication, though I do not remember the exact name. Then we moved to Okta Platform. It was not much, but we moved from Microsoft and some other small things to Okta Platform.
How was the initial setup?
Since Okta Platform is a SaaS service, we do not have to do anything. We just need a mid-server and that is all. That works for us. We do not have any main challenges with the initial setup of Okta Platform. We need to properly design the deployment according to our organization's needs, rolling out things accordingly. But otherwise, the deployment of Okta Platform in our environment and the initial setup is straightforward because it is a SaaS service.
What about the implementation team?
We did not buy Okta Platform directly because, in the Saudi region, Okta Platform is not there. They do not have any head office here or any base here. We went through another third-party company. Through them, we are buying Okta Platform.
We do have Okta Platform team with us for managed services and professional services from Okta Platform's side, along with our team. They are handling these things for us from Okta Platform itself.
What was our ROI?
We have calculated the number of seats and users. We have around 4,000 user licenses.
What's my experience with pricing, setup cost, and licensing?
Okta Platform is a bit expensive compared to other solutions. Okta Platform is a bit expensive, and in fact, I am using the managed services from Okta Platform. They too are a bit expensive for us, but we are using them because we are happy to go with this solution. Otherwise, compared to others, they are expensive.
Which other solutions did I evaluate?
We did not buy Okta Platform directly because, in the Saudi region, Okta Platform is not there. They do not have any head office here or any base here. We went through another third-party company. Through them, we are buying Okta Platform.
What other advice do I have?
It is more user-friendly than Microsoft, and Microsoft only has authentication factors. Okta Platform has other kinds of services, such as JML processes and other workflows that we can design. Microsoft does not support those things. Even though Auth0 and other solutions are more flexible, Okta Platform offers more capabilities, so we have moved with Okta Platform.
I can say it is more secure, more user-friendly, and integration with applications is easier. It does not require expert professionals to manage it. Anybody can manage it fairly easily. If you are dedicated to working on Okta Platform, then it is very easy to manage. Integration with applications is very straightforward, and there are a lot of user guides available, which help us work with Okta Platform.
My overall rating for this solution is seven.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Julian Landerreche
Single sign-on has transformed employee access and now streamlines secure onboarding
Reviewed on Mar 19, 2026
Review provided by PeerSpot
What is our primary use case?
In my current job, we do rely a lot on Okta Platform but we are not using some more advanced features from them; we have some basic subscription with Okta Platform regarding the single sign-on product they offer.
In both my previous job and in this one, we are using it as our main identity provider for our employees to log in into as many apps as possible with it, just to keep things as secure as possible and provide a good employee experience. Instead of our employees having to remember a lot of passwords and credentials, they rely on one single Okta Platform account to access as many systems as possible.
We are not relying on Okta Platform to secure access to cloud infrastructure, APIs, centralized workloads, or AI/GenAI services in our architecture at this time. I know there are ways to leverage Okta Platform for securing APIs and servers, but we mostly rely on Okta Platform for human access.
We do have some service accounts that we rely on, but I wouldn't say we are using more advanced features from Okta Platform. We do use those service accounts to integrate with other platforms, but I understand that the question was mostly about more advanced features from Okta Platform.
Both in my current job and the previous one, we were in Fintech companies in the financial space. One of the reasons to go with Okta Platform is because they are a well-reputed company, providing some attestations such as SOC 2. We try to go with a reliable, reputable company that other companies in the same space tend to choose, so it's a no-brainer to go with Okta Platform.
What is most valuable?
Okta Platform is the gold standard when it comes to identity providers and the single sign-on experience. I haven't tested similar solutions or any of the competitors, but I'm happy that both companies I worked for decided to go with Okta Platform, which is the gold standard. Most documentation out there provided by other platforms that integrate with Okta Platform usually has an Okta Platform sample; they document how to integrate with Okta Platform, and they may not do the same for integrating with other platforms. Their documentation is pretty good, and there are some communities built around Okta Platform as well. I participate on the Mac Admins Slack, which is a large IT community with a few channels dedicated to Okta Platform products or services, and there is also an Okta Admins community with Okta Platform employees engaged. I appreciate that they build a community around their product, and I can reach out to them on these other channels instead of having to open a ticket with them.
They have good documentation and there are subject matter experts engaging in these communities, including some Okta Platform employees. Their user interface is pretty good.
Okta Platform certainly speeds up the onboarding and offboarding process for employees. When we onboard them, in most cases we only need to grant them their Okta Platform credentials and they will be all set with their accesses. It's also easy to add new apps; if someone joins the company and they have all the apps they need, but then someone requests access to some other app, it's easy to grant them access to that app without jumping through hoops. Similarly, when it comes to offboarding, we know that deactivating their Okta Platform account is removing the keys to everything they have access to. In my current company, we don't have the lifecycle management product by Okta Platform, which automates the provisioning of users across platforms, but I used that at my previous job and it was a time-saving feature.
What needs improvement?
I have my own wish list of things that I would like Okta Platform to have. They released some features related to device access, such as Okta Device Access, which is an add-on that requires payment. I would expect Okta Platform to include more features over time in their less expensive subscriptions. I wish Okta Workflows could be included in a better way; we currently only have five workflows available, which doesn't provide much value. More workflows available in a paid subscription would be beneficial.
With AI permeating every service, I would like to have some kind of AI chatbot available on Okta Platform interface to ask questions about Okta Platform and how to integrate things. I relied on Google's AI chatbot to ask similar questions, but I would feel more confident asking them to an Okta Platform AI bot. I think someone mentioned there may be something coming from Okta Platform related to this.
For how long have I used the solution?
I have been working with Okta Platform for about five or six years.
What do I think about the stability of the solution?
I haven't had any crashes, downtimes, or performance issues with Okta Platform; it has been very reliable for us.
What do I think about the scalability of the solution?
I would think Okta Platform is easy to scale; we are a small company, but we're growing and adding new employees regularly. I haven't faced any significant scalability issues yet, but I believe Okta Platform can be scaled easily.
How are customer service and support?
I have opened some tickets with Okta Platform customer support, but I often prefer to dive into documentation or reach out to relevant communities instead to find answers quickly. We do have access to their support, but I find it sometimes slower than engaging with knowledgeable people in those communities.
On a scale of 1 to 10, I would rate Okta Platform's technical support around an eight or nine. I've only opened a few tickets, and I have had a good experience receiving answers.
Which solution did I use previously and why did I switch?
I didn't use any different product previously and didn't evaluate other solutions available in the market. We relied on Google for some single sign-on features but I haven't implemented Google's SAML solution in a broad way.
How was the initial setup?
In my previous job, I was kind of in charge of deploying Okta Platform to the entire company. I took a three-day training from Okta Platform, which helped transition me from being a non-believer to a believer in Okta Platform. Deployment was quite a challenge, but taking that training made a difference. In my current job, they already had a contract in place with Okta Platform, but the deployment was easier because we were primarily using the single sign-on feature and adaptive MFA; it was a simpler deployment overall.
What about the implementation team?
We went directly with Okta Platform and didn't go through partners or any marketplace for purchasing it.
What was our ROI?
I would think there are measurable improvements on our security and operational costs just by relying on Okta Platform. We're a small startup, and we aren't measuring these things closely, but I would think there are improvements due to our use of Okta Platform.
I don't have specific data points to share regarding ROI, as I am not much into hard data. Maybe I could get some numbers from colleagues or my manager eventually, but right now I don't have an answer for this.
What's my experience with pricing, setup cost, and licensing?
Regarding my experience with the pricing aspect, I am not much into the pricing side of things, but I think Okta Platform is not an expensive company for the service they provide. We don't have Okta Workflows or Lifecycle Management due to cost, but the value we get from Okta Platform makes it a non-expensive expense for us.
Which other solutions did I evaluate?
I didn't use any different product previously and didn't evaluate other solutions available in the market.
What other advice do I have?
I have my own wish list of things that I would like Okta Platform to have.
They have good documentation and there are subject matter experts engaging in these communities, including some Okta Platform employees. Their user interface is pretty good.
I haven't had any crashes, downtimes, or performance issues with Okta Platform; it has been very reliable for us.
Both in my current job and the previous one, we were in Fintech companies in the financial space. One of the reasons to go with Okta Platform is because they are a well-reputed company, providing some attestations such as SOC 2.
On a scale of 1 to 10, I would rate Okta Platform's technical support around an eight or nine. I've only opened a few tickets, and I have had a good experience receiving answers.
Regarding my experience with the pricing aspect, I am not much into the pricing side of things, but I think Okta Platform is not an expensive company for the service they provide. We don't have Okta Workflows or Lifecycle Management due to cost, but the value we get from Okta Platform makes it a non-expensive expense for us.
I would rate this review a 10 out of 10.