Sold by: Loupen Tecnologia
Freshchat is Freshworks' AI-powered omnichannel messaging platform, unifying live chat, WhatsApp, Instagram, Facebook Messenger, and email in one workspace. Sold by Loupen, an authorized Freshworks reseller, with Tier 1 technical support included. Account setup is completed within 72 business hours of purchase.
5
Overview
Freshchat centralizes customer conversations in a single panel, bringing together website live chat, WhatsApp, Instagram, Facebook Messenger, and email. AI chatbots automatically qualify and respond to routine inquiries around the clock, while proactive messaging campaigns and rule-based routing get every conversation to the right team without switching tools.
Getting started: after subscribing through AWS Marketplace, Loupen provisions your account and sends a registration email within 72 business hours, so you can start configuring your channels, routing rules, and bot flows.
Why Freshchat via Loupen: Tier 1 technical support is included and delivered via email and WhatsApp during business hours, and native integration with Freshdesk Omni keeps your support and messaging data connected without third-party middleware.
Loupen is an authorized Freshworks reseller providing Tier 1 technical support for the life of your subscription. Guided implementation, consulting, and advanced onboarding are available separately as Professional Services on AWS Marketplace.
Highlights
- Omnichannel messaging: talk to customers via your website, WhatsApp, Facebook Messenger, and Instagram in a single inbox.
- AI chatbots: qualify leads and answer frequently asked questions automatically, 24 hours a day.
- Tier 1 technical support included: ongoing help from Loupen via email and WhatsApp during business hours.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Freshchat User License | Named-user license for Freshchat, sold by Loupen. | $793.80 |
Freshchat Bot Session by Loupen (100 Sessions) | Bot session package for Freshchat, includes 100 sessions per package, sold by Loupen. | $793.80 |
Dimensions summary
This listing bills through a contract with two separate dimensions you combine as needed. The Freshchat User License is a named-user license, so you buy one per person who uses the messaging platform. The Freshchat Bot Session by Loupen dimension is a usage add-on sold in packages of 100 bot sessions. A bot session counts a single interaction between an end user and a customer-facing bot. You scale cost by adding user licenses for more agents and adding session packages for more bot activity. The two dimensions are independent, letting you size each to your needs.
Top-of-mind questions for buyers
A bot session is a single interaction between an end user and a customer-facing bot. In chat, all bot interactions with one end user in a day count as one session, lasting up to 24 hours. In email, each reply counts as one session. Agent-facing AI features do not consume sessions.
Each package covers 100 bot sessions. As bot activity grows, you add more session packages to cover the extra volume. Only customer-facing AI features consume sessions. Agent-facing AI features and standard bots do not draw down your session count.
The two dimensions bill independently and appear together on your invoice. User licenses scale with the number of agents on the messaging platform. Bot session packages scale with customer-facing bot activity. Teams with many agents lean toward license cost, while high bot-automation volume raises session cost.
loupen.com.br
Helpful?
Vendor refund policy
Full refund available within 7 calendar days of purchase. To request a refund, contact suporte@loupen.com.br .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Tier 1 (N1) technical support provided by Loupen via email (suporte@loupen.com.br ) and WhatsApp (+55 45 3197-9089), during business hours. After purchase, access is granted within 72 business hours by email to complete registration.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Loupen's full-service package for adopting the Freshworks ecosystem on AWS Marketplace — Freshdesk, Freshdesk Omni, Freshchat, and Freshservice: expert consulting, guided implementation, and license management.
Make chat easy for digital customers and delight them with support on channels they love with conversational experiences
Grow revenue fast with context-driven sales with a modern, easy-to-use CRM that your teams will love.
Freshdesk is an advanced ticketing solution that enables businesses to streamline and manage support operations at any scale.
Customer reviews
reviewer2879631
Customer communication has become seamless and provides real-time insight into user issues
Reviewed on Oct 06, 2026
Review provided by PeerSpot
What is our primary use case?
My main use case for Loupen Tecnologia Freshchat by Loupen is for customer communication, and we mainly use it on our mobile application as well as our web.
A typical scenario for customer communication using Loupen Tecnologia Freshchat by Loupen occurs when customers call in for support. We log them in there, create a ticket for them, and communicate with them, which goes to our helpdesk where we move it to our technician or speed agent to work on it, allowing customers to get feedback on Loupen Tecnologia Freshchat by Loupen when they communicate with us.
How has it helped my organization?
Loupen Tecnologia Freshchat by Loupen has positively impacted my organization because, as I said earlier, we use it for communicating with customers and it is easy for us to communicate with customers to get their feedback, make them aware of issues they raise, and also answer their queries.
Loupen Tecnologia Freshchat by Loupen helps us have insight into what customers are asking and also helps us know how we are doing at this time. It helps us to get them informed about incidents and cases that might affect their connectivity at any time and point.
What is most valuable?
The best features that Loupen Tecnologia Freshchat by Loupen offers, for me, are the ease of use, availability, and the widget that loads on the website, which makes it easily available for customers when they visit the website.
We are able to integrate Loupen Tecnologia Freshchat by Loupen on our applications and on the website to our platform for users to use, making it easy to use.
Regarding Loupen Tecnologia Freshchat by Loupen's AI capabilities, I think it is secure. I find it reliable, as our customers can access it easily. The developers have done a lot of work on it and they can do better, but it is accessible for our customers to use.
What needs improvement?
To improve Loupen Tecnologia Freshchat by Loupen, I would make it more user-friendly. The interface is good enough, but it can be better.
For how long have I used the solution?
I have been using Loupen Tecnologia Freshchat by Loupen for more than two years.
What do I think about the stability of the solution?
Loupen Tecnologia Freshchat by Loupen is stable.
What do I think about the scalability of the solution?
The scalability of Loupen Tecnologia Freshchat by Loupen is very good.
How are customer service and support?
I have not had any issues with customer support for Loupen Tecnologia Freshchat by Loupen because I think they are fantastic.
Which solution did I use previously and why did I switch?
I previously used Zoho before Loupen Tecnologia Freshchat by Loupen, which can be found on PeerSpot.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Loupen Tecnologia Freshchat by Loupen is that it is fair. It is not too expensive.
Which other solutions did I evaluate?
Before choosing Loupen Tecnologia Freshchat by Loupen, I evaluated other options such as Zoho and Bitrix24, which can be found on PeerSpot.
What other advice do I have?
I would tell anyone researching Loupen Tecnologia Freshchat by Loupen on PeerSpot that it is a good choice and they will not have any doubts about it. It is a good product and is scalable for the enterprise environment. I have given Loupen Tecnologia Freshchat by Loupen a rating of ten because I see that there is a lot of work done already by the developers and I can appreciate that.