Sold by: Loupen Tecnologia
Freshchat is Freshworks' AI-powered omnichannel messaging platform, unifying live chat, WhatsApp, Instagram, Facebook Messenger, and email in one workspace. Sold by Loupen, an authorized Freshworks reseller, with Tier 1 technical support included. Account setup is completed within 72 business hours of purchase.
Overview
Freshchat centralizes customer conversations in a single panel, bringing together website live chat, WhatsApp, Instagram, Facebook Messenger, and email. AI chatbots automatically qualify and respond to routine inquiries around the clock, while proactive messaging campaigns and rule-based routing get every conversation to the right team without switching tools.
Getting started: after subscribing through AWS Marketplace, Loupen provisions your account and sends a registration email within 72 business hours, so you can start configuring your channels, routing rules, and bot flows.
Why Freshchat via Loupen: Tier 1 technical support is included and delivered via email and WhatsApp during business hours, and native integration with Freshdesk Omni keeps your support and messaging data connected without third-party middleware.
Loupen is an authorized Freshworks reseller providing Tier 1 technical support for the life of your subscription. Guided implementation, consulting, and advanced onboarding are available separately as Professional Services on AWS Marketplace.
Highlights
- Omnichannel messaging: talk to customers via your website, WhatsApp, Facebook Messenger, and Instagram in a single inbox.
- AI chatbots: qualify leads and answer frequently asked questions automatically, 24 hours a day.
- Tier 1 technical support included: ongoing help from Loupen via email and WhatsApp during business hours.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Freshchat User License | Named-user license for Freshchat, sold by Loupen. | $793.80 |
Freshchat Bot Session by Loupen (100 Sessions) | Bot session package for Freshchat, includes 100 sessions per package, sold by Loupen. | $793.80 |
Dimensions summary
This listing bills through a contract with two separate dimensions you combine as needed. The Freshchat User License is a named-user license, so you buy one per person who uses the messaging platform. The Freshchat Bot Session by Loupen dimension is a usage add-on sold in packages of 100 bot sessions. A bot session counts a single interaction between an end user and a customer-facing bot. You scale cost by adding user licenses for more agents and adding session packages for more bot activity. The two dimensions are independent, letting you size each to your needs.
Top-of-mind questions for buyers
A bot session is a single interaction between an end user and a customer-facing bot. In chat, all bot interactions with one end user in a day count as one session, lasting up to 24 hours. In email, each reply counts as one session. Agent-facing AI features do not consume sessions.
Each package covers 100 bot sessions. As bot activity grows, you add more session packages to cover the extra volume. Only customer-facing AI features consume sessions. Agent-facing AI features and standard bots do not draw down your session count.
The two dimensions bill independently and appear together on your invoice. User licenses scale with the number of agents on the messaging platform. Bot session packages scale with customer-facing bot activity. Teams with many agents lean toward license cost, while high bot-automation volume raises session cost.
loupen.com.br
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Vendor refund policy
Full refund available within 7 calendar days of purchase. To request a refund, contact suporte@loupen.com.br .
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Tier 1 (N1) technical support provided by Loupen via email (suporte@loupen.com.br ) and WhatsApp (+55 45 3197-9089), during business hours. After purchase, access is granted within 72 business hours by email to complete registration.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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